Sr. eCommerce Site Specialist-Canada

Carter's Inc.; Mississauga; On-site; CAD 70,000 - 95,000; Full time

Job summary

Carter’s Inc. in Mississauga, Canada, is seeking a Senior Site Merchandising Specialist to optimize the online shopping experience and drive growth across brands including Carter’s and OshKosh B’gosh.

You will lead bottom-of-funnel site operations, collaborate with US/Mexico teams, and partner with Product, Content, and Merchandising to implement data-informed improvements. Strong Excel, attention to detail, and leadership skills are essential.

Qualifications

• Advanced Microsoft Office Suite proficiency, especially Excel.
• Strong attention to detail and organizational skills.
• Excellent communication and multi-tasking abilities.
• Experience with leading or mentoring teams is a plus.

Responsibilities

• Lead end-to-end site operations and strategy for ecommerce initiatives.
• Own and become a super user of CMS and commerce platforms.
• Collaborate with cross-functional teams to optimize the online shopping experience.
• Troubleshoot site issues and guide Merchandisers on content and product data.
• Partner with international teams to translate and adapt content as needed.

Skills

Excel

Attention to detail

Organization

Communication

Multi-tasking

Leadership

Education

Bachelor’s Degree (or equivalent)

Tools

Salesforce Commerce Cloud

Contentful

Constructor

Product Management System

Job description

Serving the needs of all families with young children,

Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

How you’ll make an impact:

As Carter’s expands its digital channels, we’re seeking a collaborative, customer-focused Senior Site Merchandising Specialist with an analytical mindset. This self-starter will use data and technical tools to solve problems, optimize the online shopping experience, and support business growth through cross-functional collaboration.

50%: eCommerce Site Operations & Strategy

Lead workload flow for all bottom of the funnel initiatives

Own and become a super user of the Product Management System, Salesforce Commerce Cloud, Contentful, and Constructor

Oversee end to end site experience from a customer perspective. Proactively looking for opportunities to make digital experiences friction less for customers and support evolving business goals

Performs daily site scrubs, trouble shoots and resolve issues independently.

Act as the subject matter expert for Item Master/ Product turn on/ Stock not Live processes, by providing direction and support to Site Merchandisers, who own and execute the creation and maintenance of these files.

Challenge the status quo and look for ways to improve processes and create efficiencies

30%: Cross-Functional Collaboration

Participates in weekly site refreshes ensuring that all linking, destinations, and merchandising needs are met

Reviews recommendation zone and sort order rules, tracks changes over time, and reviews analytics to make data-informed decisions on when changes are needed

Partner with our international team (US and Mexico) to identify unique needs (i.e. translations, attributing, content etc.) to ideate and implement solutions. Train teams on new and improved system features and functionality.

Lead team through troubleshooting, fixing errors and partnering with Product Management to request new capabilities and improvements

20%: Leadership & Development

Plan, execute and maintain training for the broader team, including buying team, on any new site initiatives or functionality

Hold stakeholders accountable to deadlines and give feedback ensuring deliverables align with the strategy/project goals

Mentor site merchandisers and site merchandising specialists

Work on special projects as assigned

We’d Love to hear from you if:

Must have:

Advanced Microsoft Office Suite proficiency, especially in Excel

Strong attention to detail

Organized and have strong communication skills

Proven ability to multi-task, be flexible, and to prioritize

Preferred skills and experience:

3-5 years of prior Ecommerce experience required

Leadership or mentoring experience preferred

Bachelor’s Degree (or equivalent experience) preferred

Retail experience preferred, especially in children’s clothing

From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

Carter’s | OshKosh is an equal opportunity employer and encourages all interested and qualified candidates to apply. Should you require any type of accommodation, please do not hesitate to contact us.

Carter’s | OshKosh est un employeur souscrivant au principe de l'égalité d'accès à l'emploi et encourage tous les candidats intéressés et qualifiés à postuler. Si vous avez besoin de certaines mesures d'adaptation, n'hésitez pas à communiquer avec nous.