Sr. eCommerce Site Specialist-Canada

Genuine Canadian Corporation; Mississauga; On-site; CAD 70,000 - 110,000; Full time

Job summary

Carter’s Inc. is seeking a Senior Site Merchandising Specialist to optimize the online shopping experience and drive growth. The role focuses on site operations, end-to-end customer experience, and data-informed decision-making to support business goals.

You will collaborate with cross-functional teams, manage new features, and lead training for the site merchandising team, bringing an analytical mindset and strong Excel skills to the table.

Qualifications

• Advanced Microsoft Excel proficiency.
• Strong attention to detail.
• Organized with strong communication skills.
• Able to multi-task, be flexible and prioritize.

Responsibilities

• Lead workload flow for bottom-of-funnel initiatives and own site experiences from a customer perspective.
• Collaborate cross-functionally, reviewing zone rules, translations, and analytics to inform changes; partner with international teams.
• Develop and deliver training for the broader team and mentor site merchandisers and specialists.

Skills

Excel

Attention to detail

Organization

Communication skills

Multi-tasking

Education

Bachelor’s Degree

Job description

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

About the Role

As Carter’s expands its digital channels, we’re seeking a collaborative, customer-focused Senior Site Merchandising Specialist with an analytical mindset. This self-starter will use data and technical tools to solve problems, optimize the online shopping experience, and support business growth through cross-functional collaboration.

Responsibilities

• 50%: eCommerce Site Operations & Strategy Lead workload flow for all bottom of the funnel initiatives Own and become a super user of the Product Management System, Salesforce Commerce Cloud, Contentful, and Constructor Oversee end to end site experience from a customer perspective. Proactively looking for opportunities to make digital experiences friction less for customers and support evolving business goals Performs daily site scrubs, trouble shoots and resolve issues independently. Act as the subject matter expert for Item Master/ Product turn on/ Stock not Live processes, by providing direction and support to Site Merchandisers, who own and execute the creation and maintenance of these files. Challenge the status quo and look for ways to improve processes and create efficiencies
• 30%: Cross-Functional Collaboration Participates in weekly site refreshes ensuring that all linking, destinations, and merchandising needs are met Reviews recommendation zone and sort order rules, tracks changes over time, and reviews analytics to make data-informed decisions on when changes are needed Partner with our international team (US and Mexico) to identify unique needs (i.e. translations, attributing, content etc.) to ideate and implement solutions. Train teams on new and improved system features and functionality. Lead team through troubleshooting, fixing errors and partnering with Product Management to request new capabilities and improvements
• 20%: Leadership & Development Plan, execute and maintain training for the broader team, including buying team, on any new site initiatives or functionality Hold stakeholders accountable to deadlines and give feedback ensuring deliverables align with the strategy/project goals Mentor site merchandisers and site merchandising specialists Work on special projects as assigned

Must Have

• Advanced Microsoft Office Suite proficiency, especially in Excel
• Strong attention to detail
• Organized and have strong communication skills
• Proven ability to multi-task, be flexible, and to prioritize

Preferred Skills

• 3-5 years of prior Ecommerce experience required
• Leadership or mentoring experience preferred
• Bachelor’s Degree (or equivalent experience) preferred
• Retail experience preferred, especially in children’s clothing

Company Culture

From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

Carter’s | OshKosh is an equal opportunity employer.

Carter’s | OshKosh est un employeur souscrivant au principe de l'égalité d'accès à l'emploi.

Should you require any type of accommodation, please do not hesitate to contact us.

NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

Carter’s | OshKosh is an equal opportunity employer.

We’ve become an industry leader by providing quality – from the clothing we sell to the careers we offer our team. Shared values have paved the way to our success. We nurture inclusive work environments for everyone. We invest in our teams with training and development programs to help them build their skills. We succeed together; everyone is welcome to grow in many ways. We’ve kept our close-knit warmth since our founding. You’ll have the opportunity to work with colleagues who often become fast, lifelong friends while making new connections and sharing memorable experiences. Caring, teamwork, flexibility, and growth are what make us different. What’s not to love?