Sr. Director, Specialty Technology Solutions

McKesson’s Corporate; Mississauga; Hybrid; CAD 151,000 - 202,000; Full time

Job summary

McKesson Canada seeks a strategic Senior Director to lead Salesforce Life Sciences Cloud and Patient Support Program solutions across patient services and commercial operations.

You will drive the vision, delivery, and optimization of enterprise-scale Salesforce platforms, building scalable PSP capabilities that enhance patient access and outcomes. The role blends leadership, platform modernization, data strategy, and cross-functional collaboration.

Qualifications

• 13+ years of professional experience in technology, digital transformation, or healthcare solutions.
• Experience leading Salesforce platforms and Life Sciences Cloud implementations.

Responsibilities

• Lead strategy, roadmap, and execution for Salesforce Life Sciences Cloud and Patient Support Program solutions.
• Drive enterprise service management to improve performance, experience, and outcomes.
• Define data migration, governance, and integration strategies across CRM and healthcare platforms.
• Manage budgets, forecasts, and vendor relationships; lead cross-functional teams.

Skills

Salesforce Life Sciences Cloud

Patient Support Program

Enterprise transformation

Cross-functional leadership

Data migration

Education

Bachelor's degree or equivalent

Master's degree preferred

Tools

Salesforce Life Sciences Cloud

Health Cloud

Service Cloud

CRM platforms

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people.

About the Role

McKesson is seeking a strategic and innovative Senior Director, Salesforce Life Sciences Cloud & Patient Support Program Solutions to lead enterprise-scale transformation initiatives supporting patient services, commercial operations, and healthcare engagement programs. This leader will drive the vision, delivery, and optimization of Salesforce Life Sciences Cloud solutions while building scalable Patient Support Program (PSP) capabilities that enhance patient access, adherence, and outcomes. The role combines executive leadership, service management, platform modernization, data migration strategy, and cross‑functional business transformation to deliver measurable value across life sciences and healthcare ecosystems.

What You'll Do

• Lead strategy, roadmap, and execution for Salesforce Life Sciences Cloud and Patient Support Program solutions.
• Drive enterprise service management practices to improve operational performance, customer experience, and business outcomes.
• Establish scalable Patient Support Program capabilities supporting patient onboarding, adherence, access, affordability, and engagement.
• Define and oversee enterprise data migration, data quality, governance, and integration strategies across CRM and healthcare platforms.
• Partner with business, technology, compliance, and operations leaders to align platform investments with organizational priorities.
• Lead large-scale digital transformation initiatives, including platform modernization, cloud adoption, automation, and process optimization.
• Manage strategic vendor relationships, delivery partners, budgets, forecasts, and investment planning.
• Build high‑performing teams through talent development, succession planning, leadership coaching, and organizational excellence.

Basic Requirements

• 13+ years of professional experience, including 6+ years leading large technology, digital transformation, or healthcare solutions organizations.
• Experience leading Salesforce platforms, including Salesforce Life Sciences Cloud, Health Cloud, Service Cloud, or related CRM solutions.
• Proven experience delivering Patient Support Program, Patient Services, Patient Engagement, or Specialty Pharmacy technology solutions.
• Demonstrated leadership of enterprise-scale technology programs, transformation initiatives, and cross‑functional teams.
• Experience developing and executing data migration strategies, data governance frameworks, and enterprise integration initiatives.
• Strong financial leadership experience managing budgets, forecasts, resource planning, and business cases.
• Experience working with executive leadership to define strategy and drive organizational change.
• Bachelor's degree or equivalent professional experience.

Preferred Skills/Experience

• Salesforce Life Sciences Cloud implementation and optimization experience.
• Knowledge of pharmaceutical, biotech, healthcare, specialty pharmacy, or patient services ecosystems.
• Experience with service management frameworks such as ITIL and operational excellence practices.
• Experience with CRM modernization, customer engagement platforms, and omnichannel healthcare solutions.
• Understanding of healthcare data, compliance, privacy, and regulatory requirements.
• Experience managing global delivery teams, consulting partners, and strategic vendors.
• Salesforce certifications and advanced cloud platform expertise.
• Master's degree in Business, Technology, Healthcare Administration, or related field.

Travel, Work Environment & Physical Requirements

• Ability to travel up to 25% based on business needs.
• Hybrid or remote work environment with periodic onsite leadership, planning, and stakeholder meetings.
• Ability to perform standard office and computer-based work activities.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position $151,200 - $201,600

Equal Opportunity Employment

McKesson is an Equal Opportunity Employer.

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category.

For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.

Company Description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people.