Sr Director, Sales Operations

RLDatix; Toronto; Hybrid; USD 120,000 - 200,000; Full time

Job summary

As a leading healthcare technology company, RLDatix seeks a Senior Director of Global Sales Operations to enhance sales governance and optimize CRM tools. The ideal candidate will have senior leadership experience in SaaS, a knack for strategic insight, and the ability to work in a fast-paced environment. This role demands collaboration across various departments to ensure growth and efficiency.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K

Paid Time Off

Paid Holidays

Qualifications

• Senior Director level experience in Sales Operations.
• Experience in a high-growth SaaS environment.
• Ability to optimize CRM systems for sales.

Responsibilities

• Lead global sales operations strategy and governance.
• Manage Salesforce and improve decision-making.
• Develop executive-level dashboards and KPIs.

Skills

Sales Operations

CRM Optimization

Leadership

Cross-functional Collaboration

Tools

Salesforce

Job description

Senior Director of Global Sales Operations | Commercial Operations | NAM - Toronto-ON, Chicago-IL, Mount Pleasant- SC | Hybrid

RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.

At RLDatix, we’re making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people.

We’re searching for a Richmond-based Senior Director of Global Sales Operations to join our Global Go-To-Market Operations team, to deliver operational excellence, scalable governance, and strategic insight across our global sales organization.

The Senior Director of Global Sales Operations will lead a global team supporting commissions, deal desk, reporting, and CRM governance to equip the GTM organization with the tools, data, and structure required for efficient growth and executive-level reporting.

How You’ll Spend Your Time

1. Lead global sales operations strategy and governance to support accurate forecasting, scalable execution, and reporting transparency
2. Manage Salesforce and other GTM tools to drive automation, reduce manual effort, and improve decision-making
3. Develop and maintain executive-level dashboards and KPIs to track performance, bookings, and pipeline health
4. Oversee commission governance and deal desk frameworks to enforce compliance and standardize global sales processes
5. Collaborate with Sales, Finance, Legal, and HR to ensure alignment, mitigate risk, and enable business agility

What Kind of Things We’re Most Interested in You Having

• Senior Director level experience in Sales Operations, including experience in a senior leadership capacity
• Proven success in designing and leading operational frameworks in a high-growth SaaS environment
• In-depth knowledge on how to optimize CRM systems, drive sales compensation strategy, and implement scalable reporting
• Ability to commute to the Toronto office and work a hybrid schedule
• Sincere interest in transforming and scaling GTM operations through governance and insights
• A knack for working cross-functionally and proactively within a global, fast-paced environment

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

As part of RLDatix’s commitment to inclusion, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If needed, please send a note to [e-mail].

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and certifications. Market and organizational factors are also considered.