Sr Dir, Clin Operations

Syneos Health, Inc.; Canada; Remote; CAD 80,000 - 130,000; Full time

Job summary

An established industry player in biopharmaceutical solutions is seeking a strategic leader to oversee Clinical Operations. In this pivotal role, you will mentor and develop a team, ensuring adherence to quality standards and regulatory compliance while driving operational excellence. Your expertise will guide the organization in achieving its goals, fostering an inclusive culture where every voice matters. Join a passionate team dedicated to accelerating the delivery of therapies that change lives. This is a unique opportunity to make a significant impact in a dynamic environment focused on patient outcomes.

Benefits

Career development opportunities

Supportive management

Diversity and inclusion initiatives

Total rewards program

Qualifications

• Bachelor’s degree in life sciences or nursing, plus extensive clinical research experience.
• Expert knowledge of GCP/ICH guidelines and strong leadership skills required.

Responsibilities

• Lead Clinical Operations staff and manage performance appraisals.
• Provide operational oversight and ensure compliance with regulations.

Skills

Leadership Skills

Strategic Thinking

Communication Skills

Time Management

Attention to Detail

Education

Bachelor's degree in life sciences

Nursing degree or equivalent experience

Tools

Microsoft Office Suite

Job description

Updated: April 23, 2025
Location: Canada-North America - CAN-Home-Based
Job ID: 25001993

Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.

Discover what our 29,000 employees, across 110 countries already know:
WORK HERE MATTERS EVERYWHERE

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.

Job responsibilities

• Strategic leadership of Clinical Operations staff, responsibilities including administrative oversight, professional development, performance appraisals, and mentoring/counseling of staff, including the management and development of Clinical Operations Directors. Manages staff by establishing goals that will increase knowledge and skill levels, and by delegating tasks commensurate with skill level.
• Provide oversight of resourcing of all staff in reporting line.
• Provide expert operational oversight and guidance to support prioritization of activities, review and monitor the work performed, metrics compliance, and development of contingency plans, among others. Analyze performance and quality metrics to assure BU achievement of productivity and compliance metrics. Address improvement initiatives as identified.
• Oversees the assessment of overall Clinical Operations staff growth, ensures staff involved in the selection and hiring process are competent.
• Leads these activities for more senior level staff within reporting line. Proactively works to ensure staff retention and turnover rates remain within expected levels.
• Manage and control the financial performance regionally and/or globally within the assigned Business Unit, ensuring that departmental targets are met for utilization, gross profit, revenue realization and cost control (including contractor use and staff overheads).
• Ensures quality and adherence to Standard Operating Procedures/Work Instructions (SOP/WI) and compliance with federal and local guidelines and ICH/GCP. Ensures individual and team tasks are completed according to country specific and government regulations. Ensures all staff follow required training and completes the required documentation.
• Functions as point of escalation for clinical operations issues. Oversees progress of teams supporting clinical projects. Ensures individual and team tasks are completed according to requirements per Sponsor/Customer expectations and contract. Takes a lead role in the management of customer relationships in clinical operations.
• Leads work streams to support the development and implementation of new initiatives and strategic direction of the BU, cross-BU Clinical Operations and cross-functionally.
• Provide support to Business Development to facilitate new project awards during the Bid Defense process, providing expert Clinical Operations guidance where required. Will participate in marketing activities, customer presentations and proposal development.

Qualifications

What we’re looking for

• Bachelor’s degree in life sciences, nursing degree, or equivalent related experience, plus extensive clinical research experience in a contract research organization, pharmaceutical or Biotechnology Company, including significant time in a leadership capacity.
• Expert knowledge of and experience with GCP/ICH guidelines and other applicable global regulations.
• Demonstrated strong leadership, tactical and strategic thinking skills. Ability to anticipate and address critical issues; and develop contingency plans in a proactive manner. Knowledge of financial concepts as related to forecasting, budgeting, and proposal generation. Knowledge of department budget development and management.
• Demonstrated ability to self-direct tasks and set direction and priorities for others to achieve departmental goals.
• Strong time management, technical, and organizational skills.
• Must demonstrate proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint), email, and voicemail. Ability to gain working knowledge in other applicable business tools and systems.
• Requires attention to detail, accuracy, and organizational, interpersonal, and team-oriented skills. This includes excellent communication and presentation skills, both written and spoken. An ability to inform, influence, convince, and persuade. Demonstrated leadership abilities.
• Ability to travel as necessary (approximately 20%).

Additional Information:
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. Further, nothing contained herein should be construed to create an employment contract.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we take into consideration transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Discover what our 29,000 employees already know: work here matters everywhere. We work hard, and smart, all in the name of getting much-needed therapies to those who need them most. A career with Syneos Health means your everyday work improves patients’ lives around the world.

Syneos Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability or any other legally protected status and will not be discriminated against. If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, including the use of this website, please contact us at: Email: [e-mail] One of our staff members will work with you to provide alternate means to submit your application.