Sr DI Infrastructure Analyst

Sun Life Financial; Waterloo; Hybrid; CAD 84,000 - 138,000; Full time

Job summary

An established industry player is seeking a Data Integration Infrastructure Analyst to join their dynamic team. In this role, you will provide technical support for data management tools and shared software infrastructures, ensuring exceptional service and customer satisfaction. You will leverage your expertise in infrastructure architecture and data governance to support a variety of cloud and on-premise products. This hybrid organization values employee well-being and offers a supportive work culture, recognized for excellence in mental health. If you're eager to grow your skills and make a meaningful impact, this opportunity is perfect for you.

Benefits

Wellness Programs

Career Development Opportunities

Flexible Work Location

Recognition for Mental Health at Work

Qualifications

• 1+ years of infrastructure support experience, preferably with Informatica Cloud.
• Strong communication and problem-solving skills are essential for success.

Responsibilities

• Provide exceptional product infrastructure and administration support.
• Manage user requests and ensure systems can recover as per the Business Continuity Plan.

Skills

Infrastructure Support

Data Integration

Problem Solving

Communication Skills

Unix Operating Systems

Windows Operating Systems

Agile Methodology

Customer Focus

Troubleshooting

Learning New Technology

Education

Degree in Computer Science

Equivalent Experience

Tools

Informatica Intelligent Cloud Services

Informatica Master Data Management

IBM InfoSphere

Amazon Web Services (AWS)

DevOps Tools (Jenkins, BitBucket)

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

About the role:

Digital, data and analytics is one of the key pillars of Sun Life's Client for Life Strategy. Leveraging innovative digital capabilities powered by data, insights and intelligence, we aim to inspire and energize our clients and sales professionals to believe “Life’s brighter under the Sun”.

You will join a team of other Data Integration Infrastructure Analysts whose primary responsibility is to provision, manage and provide technical support for data management tools and shared software infrastructures.

You will require an understanding of infrastructure architecture, product capabilities, data integration, data governance and database and storage needs to be successful in this role.

Note:

• As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life in advance of the start date and the role will also require Star Compliance.
• Must be able to satisfactorily complete applicable background checks prior to the start date and during employment, in accordance with Sun Life’s policies and practices.

What are the product’s we support?

• Informatica Intelligent Cloud Services (IICS)
• Informatica Master Data Management (MDM)
• IBM InfoSphere (DataStage, QualityStage, Information Service Director)
• Informatica PowerCenter, PowerExchange CDC
• SAP PowerDesigner
• IBM z/OS mainframe tools (FOCUS, APL, QMF)

We are looking for someone who can combine expert analysis skills, strong technical aptitude, eagerness to learn with a strategic mindset to support the infrastructure of various Data Integration, Mainframe and Data Governance products on premise and in the Cloud.

What you will do:

• Provide exceptional product infrastructure and administration support by meeting or exceeding customer satisfaction
• Participate in rotational on-call operational support, including after-hours support
• Manage intake and fill user requests. Examples include application and user set up, administration, code promotion requests, software consulting and troubleshooting
• Provide new software and perform software renewal assessments
• Have a continuous improvement mindset to ensure processes and products are efficient and cost effective
• Design and implement software infrastructure deployments and support system management processes and procedures
• Be part of our Digital Enterprise journey at Sun Life by being client obsessed and agile
• Ensure systems can be recovered in accordance with the Business Continuity Plan and participate in Sun Life Disaster Recovery tests
• Ensure project deliverables are of excellent quality and delivered on time and within budget
• Ensure information delivery standards and guidelines are followed
• Work and coordinate with vendors for trouble shooting, system implementation, and migration

What you need to succeed:

• Degree in Computer Science or equivalent experience
• 1+ Years of experience providing infrastructure support preferably with Informatica Cloud
• 1+ Years of experience working with Unix & Windows Operating Systems
• 1-3+ Years of experience setting up/supporting software running on Amazon Web Services (AWS)
• General Mainframe experience
• Dedicated team player who is customer focused
• Effective communication, problem solving, troubleshooting and organizational skills
• Ability to test and learn and make immediate adjustments
• Ability to learn new technology quickly
• Security protocols such as LDAP, Kerberos, and Windows Active Directory
• DevOps processes and tools such as Jenkins, BitBucket
• Agile Methodology
• Digital enterprise ways of working

What’s in it for you:

• We’re honoured to be recognized as a 2024 Best Workplaces in Ontario by Great Place to Work Canada.
• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.
• We’re proud to be recognized as a company with a 2023 Most Trusted Executive team by Great Place to Work Canada.
• Wellness programs that support the three pillars of your health – mental, physical, and financial
• The opportunity to move along a variety of career paths with amazing networking potential.
• As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office

Salary Range:

84,000/84 000 - 138,000/138 000

Job Category:

IT - Technology Services

Posting End Date:

15/04/2025