Sr. Decision Scientist, Fraud & Identity

Instacart; Ontario; Remote; CAD 149,000 - 165,000; Full time

Job summary

A leading company in grocery delivery is seeking a Sr. Decision Scientist for its Fraud & Identity team. This remote role focuses on data analysis to drive insights and improvements across various business areas, requiring strong analytical and communication skills. The ideal candidate will collaborate with cross-functional teams to enhance customer experiences and operational performance.

Benefits

Flexible work environment

Equity grant

Annual refresh grants

Qualifications

• Minimum 6-8 years in analytics or related environment.
• Ability to write complex SQL queries.
• Experience with analytical visualization tools.

Responsibilities

• Manage data analysis and insights for Fraud & Identity.
• Regularly communicate outcomes to stakeholders.
• Create dashboards and analytical frameworks.

Skills

Analytical Skills

Communication Skills

Collaboration

Data Analysis

Problem Solving

Education

Advanced degree in statistics or quantitative fields

Tools

SQL

Tableau

Mode

Snowflake

Job description

Sr. Decision Scientist, Fraud & Identity

Canada - Remote (ON, AB, BC, or NS Only)

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

About the Role

We are seeking a highly motivated, analytical, and organized individual to join Instacart’s Fraud & Identity organization, focusing on analytics within Fraud, Abuse, Identity, and Reconciliation. The ideal candidate will use advanced analytics skills and strong business acumen to identify, extract, and visualize opportunities that drive improvements across various segments of the company. This role requires excellent time-management, effective communication skills for engaging with stakeholders at all levels, and a passion for continuous improvement, data integrity, and scalable solutions.

About the Team

The Fraud & Identity Ops team at Instacart is a group of experienced, results-driven professionals dedicated to driving profitable growth, generating cost savings, and advancing the company's strategic objectives. By fostering strong cross-functional partnerships with Product, Engineering, Legal, and CX teams, we manage the end-to-end strategy and operations for Fraud, Abuse, Identity, and Reconciliation. We prioritize strategic thinking, creativity, and data-driven decision-making to build alignment and deliver impactful results.

This role reports to the Sr. Director of Fraud & Identity Operations, who oversees losses tied to fraud and abuse. The Sr. Decision Scientist will collaborate closely with Product, Engineering, Operations, and other cross-functional teams at Instacart.

About the Job

This role involves leveraging data to drive insights, build strategies, and enable improvements across various business areas, including Fraud, Abuse, Identity, and Reconciliation:

• Ownership of Data Analysis & Visualization: Manage data analysis and insights for Fraud & Identity, Appeasements & Refunds, Shopper and Customer Abuse, Identity Verification, Account Takeover, Quality, and other reconciliation initiatives.
• Strategic Communication: Regularly communicate outcomes and insights to cross-functional stakeholders, including senior leadership, to guide strategic decision-making for process and performance improvement.
• Development of Dashboards and Reporting Models: Create dashboards, analytical frameworks, and detailed reporting models for key stakeholders to inform decisions on processes, policies, systems, and service models.
• Collaboration on Roadmaps: Work with Product, Data Science, and Analytics teams to understand growth and risk factors related to new and future product releases.
• Automation and Reporting: Build automated reporting systems to keep operations leaders informed of trends, variations, and opportunities across geographies and teams.Innovation through
• Data Insights: Lead efforts to improve performance and enhance customer experiences by introducing innovative data approaches and actionable insights.Operational
• Data Analysis: Use unstructured behavioral data to identify operational events and their impact on fulfillment quality and end-user experiences.
• A/B Testing & Experimentation: Design and conduct A/B and multivariate tests, define success metrics, and transform test results into actionable business insights.
• XFN Collaboration: Partner with SMEs and decision-makers to develop data-driven policies and models aimed at continuously improving fulfillment performance.

In this role, you’ll play a critical part in transforming how teams across North America leverage data to deliver exceptional performance and create industry-leading customer, shopper, and retailer experiences.

About You

Minimum Qualifications

• Minimum 6-8 years in analytics/DS, business intelligence/operations, or related environment
• Ability to Identify potential root causes contributing to potential change(s) in metrics and provide recommendation on mitigation strategy
• Ability to write complex and performant queries in your dialect of SQL to extract data from our data warehouse (Mode, Snowflake or DBT experience a plus)
• Experience with Programming & Analytical tools Experience with analytical visualization tools such as Tableau, Mode, Looker, Periscope or similar tools
• Extremely strong verbal and written communication skills, including the ability to synthesize complex topics and create compelling narratives for various audiences
• Ability to work effectively with internal stakeholders, including data scientists and data engineers.
• Work cross-functionally with Product, Engineering, Operations to drive changes
• Excellent teamwork skills and desire to help others learn
• High level of accountability and ownership – driven and focused self-starterStrategic mindset – the ability to think ahead of where the company is at now
• Understanding of A/B testing and other forms of statistical analysis using stats packages
• Experience in e-commerce, CNP payments, finance, credits or marketplace industry.
• Assess and measure the impact of product changes and vendor performance
• Experience in driving understanding of customers and their interaction with products, through in-depth analyses of user behavior and engagement

Preferred Qualifications

• Experience in Fraud & Identity, Abuse, Spread, or Credit & Refunds field
• Experience in advanced reporting tools such as Mode, Snowflake, or DBTAdvanced degree in statistics or other quantitative fields
• Data modeling, ETL and data pipeline development experienceUnderstanding of bias in models and proactively addresses issues with sampling

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here . Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here .

For Canadian based candidates, the base pay ranges for a successful candidate are listed below.

CAN

$149,000 - $165,000 CAD

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone

Resume/CV

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Are you legally entitled to work in Canada? * Select...

Are you currently, or have you previously, worked at Instacart? * Select...

How did you hear about this job? *

LinkedIn Profile: *

Provide link to your LinkedIn Profile. If none, specify N/A.

Which state or province do you currently live in? * Select...

Please describe the most impactful data project you have been a part of. Describe the problem, outcome/impact, and your role in the project. *

At Instacart, we like to think of ourselves as a potluck—where everyone brings something new, different, and flavorful to the table. We believe our team’s wide range of perspectives, experiences and backgrounds enable us to build a better product for our customers. Instacart is for everyone, and we’re committed to fostering diverse and inclusive teams that reflect the communities we serve.

Individuals seeking employment at Instacart are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other protected characteristic.

Please note: If you apply for more than one job, you will be asked to fill out the questionnaire for each application.

How is this information used?

In order to track our effectiveness in recruiting a wide range of talent and to ensure that we comply with reporting requirements, we invite all applicants to voluntarily provide demographic information in a confidential survey. Providing this information is entirely optional. It is only used to ensure our hiring efforts remain free of bias and for diversity monitoring purposes. Data collected is not factored into the hiring decision or thereafter and will not affect your opportunity for employment at Instacart.

Who has access to this data?

To ensure our hiring efforts are equitable, data is stored confidentially in our ATS (Applicant Tracking System) where only an Administrator can view demographic reporting. It is not accessible to hiring teams. Data is stored securely in a cloud-based data-warehouse to create anonymized dashboards that select HR leaders can reference.

• Gender Identity: How a person identifies their gender, regardless of their gender assigned at birth.
• 2SLGBTQIA+: An umbrella term for a range of sexual orientations and gender identities/expressions. Stands for "Two-Spirit, Lesbian, Gay, Bisexual, Transgender, Queer, Intersex, and Asexual. The plus sign is meant to encompass all other identities that belong to this community."
• Race/Ethnicity: A person’s racial, ethnic or origin identity.
• Disability Status: A person’s physical or mental impairment which may limit one or more of their major life activities. Learn more here.
• Veteran Status: A person who has spent time serving in any branch of the military (retired or active).

What is your gender or gender identity? * Select...

Do you identify as a member of the 2SLGBTQIA+ community? * Select...

Please indicate which best describes your race/ethnicity/national heritage and/or cultural background. Check all that apply. * Select...

Do you identify as a Person of Colour? * Select...

Disability Status * Select...

Are you a Canadian Armed Forces Veteran/Reservist or the spouse of a Canadian Armed Forces Veteran/Reservist? * Select...