Sr. Customer Solutions Manager (ISVs), Customer Solutions Management

Amazon Web Services (AWS); Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading cloud service provider in Toronto seeks a Senior Customer Solutions Manager to guide customers through their cloud transformation journey. The successful candidate will leverage technical expertise, manage cross-functional teams, and drive customer outcomes effectively. This role requires experience in leading large-scale projects and excellent communication skills. A Bachelor's degree in a related field is required. The position offers a full-time work arrangement with a collaborative team environment.

Benefits

Flexible work hours

Mentorship and career growth

Diversity and inclusion initiatives

Qualifications

• 7+ years of leading large-scale technical programs.
• 5+ years of customer-facing experience.
• Experience leading transformation project teams.

Responsibilities

• Guide customers on their multi-year journey to the cloud.
• Drive collaboration between AWS teams for successful outcomes.
• Implement effective change management approaches.

Skills

Technical leadership

Problem solving

Communication

Stakeholder management

Education

Bachelor's degree in relevant field

Job description

Sr. Customer Solutions Manager (ISVs), Customer Solutions Management

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Sr. Customer Solutions Manager (ISVs), Customer Solutions Management

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Join to apply for the Sr. Customer Solutions Manager (ISVs), Customer Solutions Management role at Amazon Web Services (AWS)

Description

As an Amazon Web Services (AWS) Sr. Customer Solutions Manager you will be responsible for helping guide AWS customers along their multi-year journey to the cloud. In this new, highly visible, role you will be ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

Description

As an Amazon Web Services (AWS) Sr. Customer Solutions Manager you will be responsible for helping guide AWS customers along their multi-year journey to the cloud. In this new, highly visible, role you will be ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

You will be a critical partner to our customers, leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey.

You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product / engineering teams, and customer teams, planning and supporting major customer workload migrations and innovation objectives. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey.

You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS / Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.

Successful candidates will have a strong technical background, be detail driven, have excellent problem solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your enterprise cloud experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.

You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also be obsessed with contributing to the day-to-day management of the customers successful migration to AWS.

Key job responsibilities

• Provide input on pre- and post-sales approaches to impact customer adoption and commitments, as well as closing opportunities
• Deliver complex technical projects and migration initiatives that have a significant, timely impact on customer outcomes (e.g., cost reductions, accelerated launches, improved efficiencies)
• Conduct deep discovery to design efficient adoption plans, identify acceleration gaps, and solve complex customer business problems
• Implement and define effective change management approaches to drive successful cloud journeys
• Work cross-functionally with AWS service teams to address critical customer requirements
• Proactively mitigate adoption risks and track realization of customer business cases
• Share best practices and thought leadership in public forums to advance the cloud ecosystem

About The Team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work / Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS Global Sales

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and unwavering support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.

Basic Qualifications

7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience

5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience

Bachelor's degree in science, technology, engineering, math, business or equivalent

Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Preferred Qualifications

PMP certification, or SCRUM / Agile, SAFe certification

Experience implementing cloud services including migrations and modernization projects or similar

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon Web Services Canada, Inc.

Job ID : A3015033

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Project Management, Information Technology, and Product Management

Industries

IT Services and IT Consulting

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