Sr. Customer Program Representative – Ottawa-Based

Standard Aero; Winnipeg; On-site; CAD 80,000 - 100,000; Full time

Job summary

An aerospace solutions provider is seeking a Sr. Customer Program Representative to manage T56 engine programs for military customers. This role involves liaising with the Canadian military, ensuring compliance with program requirements, and working closely with various departments. Ideal candidates will have strong organizational and communication skills, with prior experience in aerospace or familiarity with military environments preferred. Offering a hybrid work model and comprehensive benefits.

Benefits

Comprehensive Healthcare

5% RRSP Matching

Paid Time Off

Bonus Opportunities

Short- & Long-Term Disability

Life & AD&D Insurance

Learning & Training opportunities

Qualifications

• Prior military experience preferred, especially in aircraft maintenance.
• Program management experience in aerospace/defense industry is a strong asset.
• Knowledge of engine maintenance programs, specifically T56 platforms preferred.

Responsibilities

• Act as the primary point of contact for military customer accounts.
• Collaborate with multiple departments to ensure timely delivery.
• Provide updates on program performance to internal stakeholders.

Skills

Organizational skills

Communication skills

Relationship management

Technical analysis

Proficiency in CRM tools

Education

Post-secondary education in Business or Engineering Technology

Tools

Microsoft Office Suite

ERP software

Job description

Job Title : Sr. Customer Program Representative – Military Business Unit (T56 Engine Line)

Location : Ottawa, ON (Hybrid | Reporting to Department of National Defence Headquarters)

General Accountability

Reporting directly to the Sr. Customer Program Director and functionally to the Vice President of Marketing & Business Development, this role serves as a key liaison between StandardAero and our Canadian military customer base. The primary responsibility is managing T56 engine programs and supporting ongoing sustainment initiatives.

The role is based at the customer’s office at the Department of National Defence (DND) in Ottawa, with a hybrid work arrangement available. Prior military experience is highly preferred, ideally within aerospace or maintenance operations, to align with the expectations and culture of our customer environment.

Specific Market Segment Focus

This position specifically supports our Canadian military customers, focusing on the operational and contractual aspects of the T56 turboprop engine program used in military transport aircraft such as the Lockheed C-130 Hercules and CP-140 (P-3) Aurora.

Key Responsibilities

• Act as the primary point of contact for assigned military customer accounts.
• Support all aspects of T56 engine program requirements, ensuring compliance with contractual, technical, and regulatory standards.
• Collaborate with Sales, Customer Service, Engineering, Operations, Supply Chain, and Logistics to ensure timely and efficient induction and delivery.
• Review customer operating data regularly and provide forecasts and performance analysis to internal stakeholders.
• Organize and assist in customer reviews and reporting sessions, providing updates on program performance, risks, and action plans.
• Proactively identify and resolve customer concerns, including field service support.
• Host and support DND visits, audits, and program meetings on-site.
• Provide program-level input to sales forecasts, bids, and strategic planning within the military segment.
• Participate in risk, safety, and airworthiness analyses related to flight- and product-safety critical components.

Required Background & Skills

• Prior military experience is not required but strongly preferred, especially in aircraft maintenance, logistics, or program management.
• Related account or program management experience in the aerospace/defense industry is a strong asset.
• Proven experience working within or alongside the Department of National Defence or similar military organizations is an asset.
• Strong knowledge of engine maintenance programs, with specific familiarity or experience with T56 engine platforms preferred.
• Excellent organizational, communication, and relationship management skills.
• Capable of analyzing technical and operational data to drive decisions.
• Proficient in CRM tools and Microsoft Office suite; knowledge of ERP or MRO software systems is an advantage.
• Post-secondary education in Business, Engineering Technology, or equivalent military training is preferred but not required.
• Must have, or be eligible to obtain and maintain, secret clearance to work within DND facilities.
• Occasional travel to other StandardAero or customer sites is required.

Benefits that make life better :

• Comprehensive Healthcare
• 5% RRSP Matching
• Paid Time Off
• Bonus Opportunities
• Short- & Long-Term Disability
• Life & AD&D Insurance
• Learning & Training opportunities

Raising the Standard of Excellence since 1911

With over a century of proven excellence, StandardAero is an industry leader in MRO services and customized aerospace solutions. Our shared values and learning-based culture inspire our team to exceed their potential and support our customers’ missions worldwide. We offer on-the-job training, advancement opportunities, and excellent benefits, inviting you to build a fulfilling and meaningful career with us.

Inclusivity Is Our Standard

StandardAero is committed to equal employment opportunities for all. We celebrate diversity and foster a supportive environment free from harassment or discrimination. We invite you to bring your authentic self to our team and experience our welcoming culture.