Sr. Customer Program Representative – Ottawa-Based

Standard Aero; Ottawa; Hybrid; CAD 85,000 - 110,000; Full time

Job summary

A leading aerospace MRO services provider is seeking a Sr. Customer Program Representative to manage T56 engine programs for Canadian military clients. The role includes a hybrid work arrangement and requires excellent organizational and communication skills. Candidates with prior military or aerospace experience will find this opportunity particularly relevant. Comprehensive benefits and a supportive culture are part of the offer.

Benefits

Comprehensive Healthcare

5% RRSP Matching

Paid Time Off

Bonus Opportunities

Short- & Long-Term Disability

Life & AD&D Insurance

Learning & Training opportunities

Qualifications

• Prior military experience is preferred, especially in aircraft maintenance.
• Experience in aerospace/defense industry is an asset.
• Knowledge of T56 engine platforms is preferred.
• Secret clearance eligibility is required.
• Occasional travel to other sites is necessary.

Responsibilities

• Act as primary contact for military customer accounts.
• Ensure compliance with contractual and technical standards.
• Collaborate with various internal teams for timely delivery.
• Provide forecasts and performance analysis.
• Organize customer reviews and reporting sessions.
• Identify and resolve customer concerns proactively.
• Host and support DND visits and audits.

Skills

Organizational skills

Communication skills

Relationship management

Technical data analysis

CRM tools proficiency

Education

Post-secondary education in Business or Engineering Technology

Tools

Microsoft Office

CRM tools

ERP or MRO software

Job description

Job Title : Sr. Customer Program Representative – Military Business Unit (T56 Engine Line)

Location : Ottawa, ON (Hybrid | Reporting to Department of National Defence Headquarters)

General Accountability

Reporting directly to the Sr. Customer Program Director and functionally to the Vice President of Marketing & Business Development, this role serves as a key liaison between StandardAero and our Canadian military customer base. The primary responsibility is managing T56 engine programs and supporting ongoing sustainment initiatives.

The role is based at the customer’s office at the Department of National Defence (DND) in Ottawa, with a hybrid work arrangement available. Prior military experience is highly preferred, ideally within aerospace or maintenance operations, to align with the expectations and culture of our customer environment.

Specific Market Segment Focus

This position specifically supports our Canadian military customers, focusing on operational and contractual aspects of the T56 turboprop engine program used in military transport aircraft such as the Lockheed C-130 Hercules and CP-140 (P-3) Aurora.

Key Responsibilities

1. Act as the primary point of contact for assigned military customer accounts.
2. Support all aspects of T56 engine program requirements, ensuring compliance with contractual, technical, and regulatory standards.
3. Collaborate with Sales, Customer Service, Engineering, Operations, Supply Chain, and Logistics to ensure timely and efficient induction and delivery.
4. Review customer operating data regularly and provide forecasts and performance analysis to internal stakeholders.
5. Organize and assist in customer reviews and reporting sessions, providing updates on program performance, risks, and action plans.
6. Proactively identify and resolve customer concerns, including field service support.
7. Host and support DND visits, audits, and program meetings on-site.
8. Provide program-level input to sales forecasts, bids, and strategic planning within the military segment.
9. Participate in risk, safety, and airworthiness analyses related to flight- and product-safety critical components.

Required Background & Skills

• Prior military experience is not required but strongly preferred, especially in aircraft maintenance, logistics, or program management.
• Related account or program management experience in the aerospace/defense industry is a strong asset.
• Proven experience working within or alongside the Department of National Defence or similar military organizations is an asset.
• Strong knowledge of engine maintenance programs, with specific familiarity or experience with T56 engine platforms preferred.
• Excellent organizational, communication, and relationship management skills.
• Capable of analyzing technical and operational data to drive decisions.
• Proficient in CRM tools and Microsoft Office suite; knowledge of ERP or MRO software systems is an advantage.
• Post-secondary education in Business, Engineering Technology, or equivalent military training is preferred but not required.
• Must have, or be eligible to obtain and maintain, secret clearance to work within DND facilities.
• Occasional travel to other StandardAero or customer sites is required.

Benefits that make life better :

• Comprehensive Healthcare
• 5% RRSP Matching
• Paid Time Off
• Bonus Opportunities
• Short- & Long-Term Disability
• Life & AD&D Insurance
• Learning & Training opportunities

Raising the Standard of Excellence since 1911

With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in aerospace. Our shared values and learning-based culture inspire our team to exceed potential and support our customers’ missions worldwide. We offer on-the-job training, advancement opportunities, and excellent benefits, inviting you to a fulfilling career with us.

Inclusivity Is Our Standard

StandardAero is an equal opportunity employer. We celebrate diversity and do not tolerate harassment or discrimination. Bring your authentic self to our team and join our welcoming culture.