Sr Customer Experience Manager

Motion Industries, Inc; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

Une entreprise leader dans le secteur de l'automatisation recherche un Senior Corporate Account Experience Manager à Montréal. Ce poste nécessite la gestion des contrats avec des clients importants, en mettant l'accent sur l'amélioration des relations et la conformité contractuelle. Les candidats doivent posséder un diplôme pertinent et plusieurs années d'expérience dans un rôle similaire. Le poste offre un salaire compétitif et un ensemble d'avantages sociaux attractifs.

Benefits

Healthcare options

401(k)

Tuition reimbursement

Vacation

Sick pay

Holiday pay

Qualifications

• Généralement nécessite un diplôme de premier cycle et 3-5 ans d'expérience.
• Capacités analytiques et de communication exceptionnelles nécessaires.

Responsibilities

• Gérer la performance des contrats et faciliter les relations avec les clients.
• Négocier les termes des clients au nom d'un Corporate Account Manager.
• Voyager chez les clients pour des réunions et des présentations.

Skills

Microsoft Office expertise

Quantitative skills

Analytical skills

Communication skills

Presentation skills

Education

Bachelor's degree

Job description

Under limited supervision, the Senior Corporate Account Experience Manager is responsible for coordinating and negotiating contractual requirements, implementing customer agreements, and fulfilling contractual obligations between Motion Industries and our customers. This role ensures compliance with the specific requirements found in each Corporate Account customer contract. The Senior Corporate Account Experience Manager has customer assignments and spends a significant amount of time at customer locations.

Job Duties

• Implements customer agreements by working with and through customer and field personnel.
• Manages contract performance to facilitate customer relationships.
• Reviews customer contracts and transactional data to assess company compliance with terms of agreement.
• Manages the implementation of a contract by communicating with all levels of employees.
• Assesses customer product needs to determine additional products and service offerings to sell.
• Facilitates or leads local branch and plant engagement and projects.
• Negotiates customer terms on behalf of a Corporate Account Manager (CAM).
• Presents contract performance information at Quarterly Business Review (QBR) meetings with CAMs.
• Travels to customer sites to conduct and participate in customer meetings and / or presentations.
• May supervise / mentor lower-level employees.
• Performs other duties as assigned.

Education & Experience

Typically requires a bachelor's degree and three (3) to five (5) years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

• Expertise in all Microsoft Office applications, particularly Excel.
• Strong quantitative and analytical skills.
• Results-oriented.
• Excellent written and verbal communication and presentation skills.

Physical Demands : Travel required.

Supervisory Responsibility : 0-5 Indirect Reports

Company Information : Motion Industries offers an excellent benefits package including healthcare options, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

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GPC is committed to equal employment opportunity regardless of sex, race, creed, color, religion, marital status, national origin, citizenship, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, veteran status, or other protected characteristics.

Additional Information

• Seniority level : Mid-Senior level
• Employment type : Full-time
• Job function : Other
• Industries : Automation Machinery Manufacturing

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Customer Experience Manager • Montreal, Montreal (administrative region), Canada