Sr Cust Service Rep/Station

FedEx; Markham; On-site; CAD 22,000 - 32,000; Full time

Job summary

FedEx in Markham, Ontario, is hiring for an interview-position role focused on assisting the manager in administrative and customer service operations. The incumbent will support station representatives, handle difficult inquiries, mentor staff, and promote sales opportunities while following FedEx Best Practices.

The position runs Monday to Friday with a 12:00 PM–8:00 PM schedule, for a six-month fixed-term full-time term.

Qualifications

• High School Diploma or GED equivalent is required.
• 6 months FedEx customer service representative experience preferred.
• Microsoft Word basic skills.
• Microsoft Excel basic skills.
• Ability to gain & maintain FedEx DG Specialist certification.
• Ability to complete all basic and recurrency training.

Responsibilities

• Assist the manager in administrative and customer service operations.
• Support station customer service representatives and handle unusual or difficult customer inquiries as a resource on FedEx services.
• Mentor hourly employees and demonstrate best practices in communication, conflict resolution and leadership.
• Promote continued sales and generate potential incremental revenue where possible.

Skills

Customer service

Microsoft Word

Microsoft Excel

DG Specialist

Recurrency training

Heavy lifting

FedEx products knowledge

Education

High School Diploma or GED

Job description

This is an interview position.

To assist the manager in administrative and customer service operations duties as required. To assist the station customer service representatives and participate as a working member in the handling of customer inquiries by handling unusual or difficult customers and acting as an expert resource on features of service, P&P, customs requirements. To assist managers in the monitoring and improvement of customer operations. To model the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods). Promotes continued sales and generates potential incremental revenue whenever possible

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• High School Diploma or GED Equivalent
• 6 months FedEx customer service representative experience
• Microsoft Word - Basic
• Microsoft Excel - Basic
• Ability to gain & maintain FedEx DG Specialist certification
• Ability to successfully complete all basic and recurrency training.
• EXCEL/LEAP candidates preferred
• Good understanding of FedEx products, features of service, general operations
• Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• High School Diploma or GED Equivalent
• 6 months FedEx customer service representative experience
• Microsoft Word - Basic
• Microsoft Excel - Basic
• Ability to gain & maintain FedEx DG Specialist certification
• Ability to successfully complete all basic and recurrency training.
• EXCEL/LEAP candidates preferred
• Good understanding of FedEx products, features of service, general operations
• Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment

Preferred Qualifications:

Pay Transparency:

Posted date 26th Oct and unposted date: 2nd Nov at 9am

Pay:

Additional Details:

Hiring for 6 month fixed term full-time position with a schedule of Monday to Friday, 12:00 PM to 8:00 PM.

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.