Sr Cust Service Rep/Station

FedEx Logistics; Dorval; Hybrid; CAD 32,000 - 44,000; Full time

Job summary

FedEx Logistics recherche un(e) représentant(e) du service à la clientèle pour prendre en charge des tâches administratives et le traitement des demandes clients, en mode intérimaire. Le poste exige un diplôme secondaire et une expérience FedEx, avec une maîtrise des outils Word/Excel et la certification DG Specialist.

Le candidat idéal guidera des collègues, gérera des clients difficiles et soutiendra les ventes lorsque possible, tout en respectant les procédures et les règles de douane.

Qualifications

• Diplôme d’études secondaires ou l’équivalent
• 6 mois d’expérience FedEx customer service
• Microsoft Word — Élémentaire
• Microsoft Excel — Élémentaire
• Obtenir et garder la certification FedEx DG Specialist
• Réussir les formations de base et de recurrency
• EXCEL/LEAP préférés
• Bonne compréhension des produits FedEx et de leurs modalités
• Capacité à soulever 70 lb et à manœuvrer des colis jusqu’à 150 lb avec équipement approprié

Responsibilities

• Assister le directeur dans les tâches administratives et de service à la clientèle
• Assister les représentants du service à la clientèle et gérer les demandes des clients difficiles
• Servir de ressource expert sur les modalités de service, P&P et douane
• Aider les managers à surveiller et améliorer les opérations
• Montrer l’exemple et agir comme mentor pour les employés horaires
• Favoriser les ventes et générer des revenus supplémentaires lorsque possible

Skills

Customer service

Communication

Leadership

Bilingual (French/English)

Education

High School Diploma or GED Equivalent

Tools

Microsoft Word

Microsoft Excel

FedEx DG Specialist certification

Job description

La sélection à ce poste demande une entrevue.

Assister le directeur dans les tâches administratives et de service à la clientèle tel que requis. Assister les représentants du service à la clientèle de la succursale et participer en tant que membre actif au traitement des demandes des clients en gérant les clients inhabituels ou difficiles et en agissant comme une ressource experte sur les modalités de service, les politiques, les procédures et les formalités de douane. Aider les directeurs à surveiller et à améliorer les opérations des clients. Montrer l’exemple aux employés horaires en devenant un mentor et en démontrant un comportement exemplaire, y compris une forte capacité de communication, de résolution des conflits et de leadership (grâce aux méthodes des meilleures pratiques). Favoriser les ventes continues et générer des revenus supplémentaires potentiels dans la mesure du possible

This is an interview position.

To assist the manager in administrative and customer service operations duties as required. To assist the station customer service representatives and participate as a working member in the handling of customer inquiries by handling unusual or difficult customers and acting as an expert resource on features of service, P&P, customs requirements. To assist managers in the monitoring and improvement of customer operations. To model the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods). Promotes continued sales and generates potential incremental revenue whenever possible

COMPÉTENCES REQUISES

• Poste temporaire (contrat de 6 à 12 mois)
• Diplôme d’études secondaires ou l’équivalent
• 6 mois d’expérience en tant que représentant du service à la clientèle chez FedEx
• Microsoft Word — Élémentaire
• Microsoft Excel — Élémentaire
• Obtenir et garder la certification de spécialiste en matières dangereuses de FedEx.
• Réussir toutes les formations de base et formations périodiques.
• Les candidats EXCEL/LEAP sont privilégiés.
• Bien comprendre les services de FedEx, leurs modalités et le fonctionnement général de l’entreprise.
• Pouvoirsoulever des charges de 70lb et manoeuvrer, avec l’aide d’un appareil approprié, des colis pesant jusqu’à 150lb.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• High School Diploma or GED Equivalent
• 6 months FedEx customer service representative experience
• Microsoft Word - Basic
• Microsoft Excel - Basic
• Ability to gain & maintain FedEx DG Specialist certification
• Ability to successfully complete all basic and recurrency training.
• EXCEL/LEAP candidates preferred
• Good understanding of FedEx products, features of service, general operations
• Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• High School Diploma or GED Equivalent
• 6 months FedEx customer service representative experience
• Microsoft Word - Basic
• Microsoft Excel - Basic
• Ability to gain & maintain FedEx DG Specialist certification
• Ability to successfully complete all basic and recurrency training.
• EXCEL/LEAP candidates preferred
• Good understanding of FedEx products, features of service, general operations
• Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment

Preferred Qualifications:

Poste temporaire (contrat de 6 à 12 mois)

Pay Transparency:

Le bilinguisme (anglais et français) est requis pour ce poste.

Pay:

Additional Details:

Job posting date: 9/29/2026 Job Closing date: 10/7/2026

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.