Courier/Handler-2

FedEx Group; Quebec; On-site; CAD 20,664 - 30,307; Part time

Job summary

FedEx Canada recherche un agent de service à la clientèle pour des postes à temps partiel. Le rôle implique le chargement et le déchargement d’avions et de véhicules, la collecte et la livraison efficaces des colis, et le respect des procédures de service.

Une expérience en service à la clientèle et une bonne maîtrise du temps sont essentielles. Le poste exige un permis de conduire valide et une capacité à travailler dans un environnement à rythme soutenu.

Qualifications

• Diplôme d’études secondaires ou équivalent.
• Permis de conduire valide et bon dossier de conduite.
• 1 an d’expérience en service à la clientèle.
• Capacité à soulever 70 lb et à manœuvrer des colis jusqu’à 150 lb avec matériel.
• Bonne maîtrise de la gestion du temps et de l’organisation.
• Bonnes aptitudes en service à la clientèle et en communication.
• Souplesse pour horaires variables et périodes de congés.

Responsibilities

• Chargement et déchargement d’avions et de véhicules selon les zones attribuées.
• Ranger et livrer les colis de manière courtoise et efficace.
• Effectuer les vérifications de conformité des envois et assurer le service client associé.

Skills

Service client

Relationnel

Gestion du temps

Communication

Souplesse horaires

Education

Diplôme secondaire

Job description

La sélection à ce poste demande une entrevue. Charger et décharger des avions et des véhicules et ramasser et livrer des colis de façon courtoise et efficace dans le secteur attribué, vérifier chaque envoi pour voir s’il respecte les modalités de service de Federal Express Canada et assumer des fonctions complémentaires de service à la clientèle. Cette est un poste sur entretien. To load and unload aircrafts and vehicles, sort packages and provide efficient delivery and pick-up of packages; to check shipments for conformance to Federal Express Canada features of service; to provide related customer service functions.

COMPÉTENCES REQUISES

• Diplôme d’études secondaires ou scolarité équivalente.
• Posséder un permis de conduire valide et un bon dossier de conducteur.
• Un (1) an d’expérience dans le domaine du service à la clientèle.
• Pouvoir soulever des charges de 70 lb et manoeuvrer, avec l’aide d’un appareil approprié, des colis pesant jusqu’à 150 lb.
• Atteindre la note de passage à l’évaluation des conducteurs avant l’embauche.
• Une certaine connaissance des activités de Federal Express Canada et de la réglementation douanière canadienne serait souhaitable.
• Bonnes compétences en relations interpersonnelles et en communication.
• Bonne maîtrise de la gestion du temps et de l’organisation.
• Excellentes habiletés pour le service à la clientèle.
• Capacité de mener plusieurs tâches de front, de surmonter le stress et de travailler sous haute pression.
• Être prêt à se montrer souple pour travailler avec des horaires variables, de même que pendant les congés si les besoins de l’entreprise le justifient.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• High school diploma/educational equivalent
• Must possess a valid driver’s license and have a good driving record
• One (1) year customer oriented business experience preferred
• Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
• Must achieve minimum threshold on mandatory pre-placement driver assessment training
• Some knowledge of Federal Express Canada operations and Canadian Customs regulations an asset
• Good interpersonal and communication skills
• Good time management and organizational skills
• Excellent customer service skills
• Ability to multitasking, handle stress and work in a highly pressured environment
• Willing to be flexible and work different schedules and holidays based on business needs

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• High school diploma/educational equivalent
• Must possess a valid driver’s license and have a good driving record
• One (1) year customer oriented business experience preferred
• Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
• Must achieve minimum threshold on mandatory pre-placement driver assessment training
• Some knowledge of Federal Express Canada operations and Canadian Customs regulations an asset
• Good interpersonal and communication skills
• Good time management and organizational skills
• Excellent customer service skills
• Ability to multitasking, handle stress and work in a highly pressured environment
• Willing to be flexible and work different schedules and holidays based on business needs

Preferred Qualifications:

• Permis complet classe 5 / Bilingue - Classe 5 licence complet , Bilingual
• l'emploie sera afficher à l'interne jusqu'au 16 juin , 15h00 / Job will be posted internally until June 16th, 15h00

Pay Transparency

Pay:

Additional Details:

Temps Partiel Mardi au Samedi / Part time Tuesday to saturday

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.