Sr Cust Service Rep/Station

FedEx Logistics; Calgary; On-site; CAD 36,000 - 48,000; Full time

Job summary

FedEx Logistics in Calgary is seeking an interview-position to assist the manager in administrative and customer service operations. You will support station customer service representatives and handle unusual or difficult customer inquiries, acting as an expert resource on features of service, P&P and customs requirements.

The role includes mentoring hourly staff, modeling best practices, and helping monitor and improve customer operations.

Qualifications

• High School Diploma or GED Equivalent.
• 6 months FedEx customer service representative experience.
• Must be able to lift 70 lbs and maneuver packages up to 150 lbs with appropriate equipment.
• Ability to gain and maintain FedEx DG Specialist certification.
• Ability to successfully complete all basic and recurrency training.
• EXCEL/LEAP candidates preferred.
• Good understanding of FedEx products, features of service, general operations.
• Proficiency in Microsoft Word and Excel.

Responsibilities

• Assist the manager in administrative and customer service operations.
• Assist station customer service representatives and handle unusual or difficult customer inquiries as an expert resource on service features, P&P, and customs requirements.
• Mentor hourly employees and demonstrate best practices and leadership.
• Support monitoring and improvement of customer operations.
• Promote ongoing sales and generate incremental revenue whenever possible.

Skills

FedEx customer service experience

Leadership ability

Strong communication

Conflict resolution

Lifting heavy packages

Education

High School Diploma or GED Equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

This is an interview position.
To assist the manager in administrative and customer service operations duties as required. To assist the station customer service representatives and participate as a working member in the handling of customer inquiries by handling unusual or difficult customers and acting as an expert resource on features of service, P&P, customs requirements. To assist managers in the monitoring and improvement of customer operations. To model the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods). Promotes continued sales and generates potential incremental revenue whenever possible

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High School Diploma or GED Equivalent

6 months FedEx customer service representative experience

Microsoft Word - Basic

Microsoft Excel - Basic

Ability to gain & maintain FedEx DG Specialist certification

Ability to successfully complete all basic and recurrency training.

EXCEL/LEAP candidates preferred

Good understanding of FedEx products, features of service, general operations

Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High School Diploma or GED Equivalent

6 months FedEx customer service representative experience

Microsoft Word - Basic

Microsoft Excel - Basic

Ability to gain & maintain FedEx DG Specialist certification

Ability to successfully complete all basic and recurrency training.

EXCEL/LEAP candidates preferred

Good understanding of FedEx products, features of service, general operations

Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment

Qualifications Requises:

Transparence Salariale:

Salaire:

Détails Supplémentaires:

Job posted 10/1; Job unposting 10/9

DÉNI DE RESPONSABILITÉ

Cette description de poste est générale et ne prétend pas énumérer ni être interprétée comme une liste exhaustive de toutes les fonctions, responsabilités et qualifications exigées des employés dans ce poste. Le ou la titulaire devra effectuer toute autre tâche assignée, atteindre les seuils minimaux requis pour les tests et formations obligatoires, travailler dans un environnement Windows, suivre avec succès les formations périodiques et maintenir les accréditations annuelles si applicable, et travailler sur différents quarts selon les besoins opérationnels. Les titulaires au Québec doivent être bilingues (français et anglais). En plus des critères habituels de sélection, les candidats aux postes exigeant la conduite comme compétence fondamentale doivent détenir un permis valide (ex. classe 5, G ou 1[AZ]) et présenter un dossier ne comportant pas plus de deux infractions et/ou accidents dans les 24 mois précédant la candidature. Les candidats seront également évalués selon : 1) leur relevé annuel de conduite ; 2) leur performance en entrevue ; et 3) leurs résultats aux évaluations de conduite administrées.

Énoncé sur l’équité en emploi

FedEx valorise la diversité et l'inclusion dans son milieu de travail. Notre entreprise accueille des talents issus de tous les horizons, à l'image de notre clientèle et des communautés que nous servons. Nous offrons un environnement sécuritaire et respectueux où chaque personne peut s'épanouir. Nous invitons particulièrement les femmes, les personnes en situation de handicap, les Autochtones, les membres des communautés culturelles et 2ELGBTQ+ à soumettre leur candidature. Notre équipe des ressources humaines adaptera le processus de recrutement selon vos besoins spécifiques.