Sr Culture & Engagement Analyst

Manulife; Waterloo; On-site; CAD 70,000 - 90,000; Full time

Job summary

Join a leading international financial services provider as a Sr Culture & Engagement Analyst. You will enhance organizational culture, execute programs, and collaborate with global stakeholders, making a significant impact in a vibrant environment. Ideal candidates should have strong communication skills and a passion for supporting impactful HR initiatives.

Benefits

Career growth opportunities

Flexible work environment

Commitment to well-being and inclusion

Qualifications

• 5+ years’ experience in managing and working on projects.
• Strong verbal and written communication skills.
• Self-motivated, able to work independently with minimal supervision.

Responsibilities

• Manage the execution of Culture and Engagement programs.
• Conduct research and focus groups, coordinate and present data.
• Identify opportunities for improving processes and workflows.

Skills

Communication

Analytical skills

Problem-solving

Project management

Time management

Tools

Excel

Word

PowerPoint

Job description

Join to apply for the Sr Culture & Engagement Analyst role at Manulife

Become a key player in our dynamic Culture and Engagement team as a Senior Analyst, where your contributions will help foster an inspiring and high-performing workplace.

We're looking for a strategic thinker with a passion for supporting impactful programs and initiatives.

In this role, you'll collaborate with diverse stakeholders to enhance our organizational culture, streamline processes, and deliver innovative solutions. If you have a keen eye for detail, strong communication skills, and a desire to make a tangible difference in a vibrant environment, we want you to join our team!

Position Responsibilities

• Manage the day-to-day execution of Culture and Engagement programs by working closely with the various Program Leads, global stakeholders, vendors, and business partners on planning and implementation of programs.
• Act as producer and SME for the administration and management of virtual training and information sessions, including setting up virtual sessions and managing all technical aspects.
• Manage end-to-end content translation and review for programs, tools / resources, and initiatives by interacting with Design team, HR Shared Services, and internal and / or external translation services / vendors.
• Manage content updates by soliciting team for updates and program launch information; reviewing materials to ensure accuracy; performing ad hoc updates during off-cycle reviews.
• Conduct research and focus groups, coordinate, collect data, formulate results, and presentations.
• Support inquiries related to Culture and Engagement programs.
• Manage team meetings and Townhall planning, and work with team members to assign facilitators and prepare content.
• Proactively identify opportunities and make recommendations for improving quality, effectiveness, and efficiency in current processes and workflows.
• Perform internal testing, quality assurance, and other auditing functions to ensure the integrity of resources, tools, and programs.
• Document and maintain system and procedural documentation and training.

Required Qualifications

• 5+ years’ experience in managing and working on projects.
• Highly skilled in the use of Excel, Word, and PowerPoint.
• Strong verbal and written communication skills, with the ability to present issues and trends to management and recommend solutions to improve and simplify business processes.
• Strong analytical and problem-solving skills. Effective time management skills. Ability to maintain composure and communicate effectively under stress; ability to perform effectively under competing and / or conflicting demands in a busy environment; skill and tact in dealing with others.
• Demonstrates effective coping skills and an outward positive attitude toward work and change.
• Self-motivated, able to work independently with minimal supervision, and capable of making decisions based on developed skills and knowledge.
• Ability to quickly comprehend business processes, identify risk implications, analyze complex situations, and make beneficial and practical recommendations.
• Flexibility to work in a global function, interacting with teams across APAC, Europe, and the Americas.

Preferred Qualifications

• Experience with HR programs is an asset.
• Knowledge management skills are an asset.
• Bilingualism (English and French) is an asset. If in Québec, proficiency in both languages is required to support clients from various provinces outside of Quebec.

When You Join Our Team

• We’ll empower you to learn and grow your career.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are prioritized.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit our story .

Equal Opportunity Employer

We embrace diversity and strive to attract, develop, and retain a workforce as diverse as our customers. We foster an inclusive environment and are committed to fair recruitment, retention, advancement, and compensation practices, without discrimination on any protected grounds.

Applicants requesting reasonable accommodations during the application process should contact [e-mail].

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