Sr Courier

FedEx; Ottawa; On-site; CAD 42,000 - 54,000; Full time

Job summary

FedEx in Ottawa is seeking a Courier for courteous pick-up and delivery on an assigned route, ensuring shipments meet FedEx Canada service standards. The role requires safe operation, compliance with DG certification, and flexible scheduling to cover open routes.

Candidates should have a high school diploma, a valid driver’s license, and the ability to lift heavy packages. Excellent customer service and bilingual capability for Quebec are assets.

Qualifications

• Must possess a valid driver’s license and have a good driving record.
• Able to lift 70 lbs and maneuver any package weighing up to 150 lbs with appropriate equipment.
• Excellent customer service and communication skills.

Responsibilities

• Provide courteous and efficient pick-up and delivery on an assigned route.
• Check shipments for conformance to FedEx Canada features of service.
• Provide related customer service functions.

Skills

Valid driver's license

Good driving record

Excellent customer service

Ability to lift 70 lbs

Flexible scheduling

Multitask under pressure

Education

High school diploma/equivalent

Job description

This is an interview position. To provide courteous and efficient pick-up and delivery of packages on an assigned route; to check all shipments for conformance to Federal Express Canada features of service; to provide related customer service functions.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• High school diploma/educational equivalent
• Must possess a valid driver’s license and have a good driving record
• Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
• One (1) year customer oriented business experience preferred
• Must achieve minimum threshold on mandatory pre-placement driver assessment training
• Some knowledge of Federal Express Canada operations and Canadian Customs regulations an asset
• Good interpersonal and communication skills
• Good time management and organizational skills
• Excellent customer service skills
• Ability to multitask, handle stress and work in a highly pressured environment
• Willingness to be flexible and work different schedules and holidays based on business needs

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Educational Requirements

• High school diploma/equivalent

Related Experience Requirements

• Minimum number of years required for entry to this job
• Amount of time required to learn or adjust to the job
• Six (6) months of previous Courier experience

Special Notes:

Incumbent(s) of this position do not have regularly assigned routes. They provide coverage for open routes in the absence of the normally assigned courier.

The requirement of DG specialist is dependent upon station size and location. Senior Management (MD level) has the right to override these requirements as it sees fit.

Technical Skill Requirements

• Must possess a valid drivers licence and have a good driving record.
• Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification). Must maintain accreditation through yearly recurrency training prior to expiration.
• Ability to gain and maintain FedEx DG Specialist certification
• Good understanding of FedEx products, features of service, general operations.
• Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.
• Some knowledge of Federal Express operations and Canadian Customs regulations an asset.
• In the Province of Quebec, must be bilingual (French and English).

Interpersonal Skill Requirements

• Excellent human relations, customer relations and communication skills.
• Good analytical, problem solving, prioritization and organization skills

Additional Details:

Senior Courier - Full Time - Shift: Mon to Sat --Mons, Tues, Weds, Fri, Sats with Thursdays off.

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.