Casual Courier-9

FedEx Logistics; Calgary; On-site; CAD 40,000 - 60,000; Full time

Job summary

FedEx Logistics in Calgary, Alberta is seeking a delivery driver to perform on-route pick-up and drop-off duties with a focus on courteous customer service and safety. You will inspect shipments, complete paperwork, and report stop counts and missorts while maintaining FedEx standards.

You will load and unload packages, operate dispatch systems, and communicate with customers about service offerings and regulatory requirements in Canada and beyond.

Qualifications

• High school diploma or equivalent is required.
• Must possess a valid driver’s license and have a good driving record.
• Ability to lift 70 lbs and handle packages up to 150 lbs with equipment.
• Experience in courier operations and Canadian regulations is an asset.

Responsibilities

• Provide courteous and efficient pick-up and delivery on an assigned route.
• Check shipments for conformance to FedEx Canada service standards and complete related paperwork.
• Safely load and unload packages and plan routes for efficiency.
• Provide related customer service and inform sales of leads and market changes.
• Operate tracking and dispatch systems with accurate information input.
• Answer customer questions about FedEx Canada services and requirements.
• Ensure proper labeling, packaging materials, and secure handling of packages and equipment.
• Maintain a neat appearance and professional conduct consistent with FedEx image.

Skills

Customer service

Interpersonal skills

Time management

Organizational skills

Communication skills

Multitasking

Stress management

Safety awareness

Problem solving

Education

High school diploma or equivalent

Tools

Dispatcher systems

Job description

To provide courteous and efficient pick-up and delivery of packages on an assigned route; to check all shipments for conformance to Federal Express Canada features of service; to provide related customer service functions

Provides efficient and safe delivery and pick-up of packages while representing the company in a professional manner and maintains a neat and clean appearance consistent with the company's public image

Accomplishes accurate and timely selection and inspection of assigned packages and the subsequent reporting of stop counts and missorts

Adheres to Courier Best Practices, operating procedures, loads van and plans route for efficient delivery and pick-up of packages and ensures proper security of Federal Express and customer property, such as packages, equipment and vehicles.

Seeks additional business from current customers. Informs sales department of sales leads and market change

Ensures that packages conform to Federal Express Canada features of service, that proper labelling is provided, and that all paperwork is neat, accurate and ensures customers have adequate supply of Federal Express shipping materials

Operates computerized tracking and dispatch systems ensuring input of correct information

Answers customer's questions on Federal Express Canada's features of service and keeps customers informed about the company and its services as well as Canada, US and International requirements.

Demonstrates proficiency in features of service and equipment.

Operates vehicle safely and efficiently, complying with all government regulations and company procedures.

May perform aircraft and/or container loading/unloading and sorting and scanning of packages, as location and workload dictate.

Knowledge, Skills & Abilities Required:

Minimum Education

High school diploma/educational equivalent

Must possess a valid driver’s license and have a good driving record

Minimum Experience

One (1) year customer oriented business experience preferred

Some knowledge of Federal Express Canada operations and Canadian Customs regulations an asset

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

Knowledge, Skills, and Abilities

Must achieve minimum threshold on mandatory pre-placement driver assessment training

Good interpersonal and communication skills

Good time management and organizational skills

Excellent customer service skills

Ability to multitask, handle stress and work in a highly pressured environment

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.