Sr Coordinator - Commnty Relations & Cstmr Prgms

Hydroone; Northwestern Ontario; On-site; CAD 114,000 - 153,000; Full time

Job summary

Hydro One is seeking a Sr Coordinator - Community Relations & Customer Programs to lead delivery of community relations and customer programs in remote communities and to improve understanding of Hydro One Remotes services.

You will supervise staff, coordinate communications across channels, engage Indigenous communities, and align activities with corporate policies and standards while supporting external and internal stakeholders.

Qualifications

• Experience delivering community relations or customer programming programs.
• Ability to engage Indigenous communities and leaders.
• Strong oral and written communication skills.

Responsibilities

• Lead delivery of community relations and customer programs in Hydro One Remote Communities.
• Supervise staff involved in community relations and customer programming activities.
• Coordinate and deliver community communications and educational efforts to promote services.
• Coordinate language translation of materials (Ojibwe, Ojibway) as needed.
• Serve as liaison between community leaders, customers, and stakeholders.

Skills

Community relations

Public communications

Staff supervision

Stakeholder engagement

Job description

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Sr Coordinator - Commnty Relations & Cstmr Prgms

Date: Oct 2, 2026

Location: Thunder Bay, ON, CA

52159 - Thunder Bay - Regular

Hiring salary range: $4,374.92 - $5,874.88 / Bi-weekly

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Job Function:

Accountable for the delivery of community relations and customer programs in communities served by Hydro One Remote Communities, and for identifying areas of possible improvement. Accountable to improve customer understanding, knowledge and access of Hydro One Remotes and its current service model and programs offerings through an active mixed communication strategy. Supervise staff involved in community relations and customer programming activities. Provide a communications link between community leaders, customer and stakeholders departments and act as Remotes spokesperson on business, customer, and operational issues. Develop, coordinate and deliver community communication and educational efforts to promote our business services and programs under the direction of management.

Job Description:

Specific Accountabilities:

• Maintain and promote implementation of Hydro One’s Indigenous Relations Policy. Facilitate the process and content of engagement with Indigenous communities. Develop and maintain a close and respectful relationship with community leadership and their respective Tribal Councils within Remotes service territory in order to support the leadership team and the business as a whole.
• Deliver and promote Hydro One Remote Communities current service model and Customer Programs including conservation, renewable energy, affordability, public safety and current customer initiatives within the approved corporate, government and Ontario Energy Board (OEB) framework.
• Oversee and deliver Hydro One Remote Communities active mixed communication strategy through a variety of channels including print (newsletters, bill inserts, handouts), digital (i.e. social media, websites) and in-person (presentations, trade shows), etc. Support the internal Remotes communication strategy through the creation of news releases, good news stories, briefing documents, talking points, campaigns, presentations. Coordinate the language translation (Oji-Cree, Ojibway) of materials and communications.
• Provide a communications link between community leaders, customer and stakeholders. Respond to telephone or email enquiries from the general public and stakeholders when they show interest or concern in matters related to Remotes projects or other activities or issues affecting Remotes served communities. Support trouble call, outages and emergency communications. Understand the issues and concerns of Indigenous communities and end customers as it relates to Remotes customer service policies and procedures. Identify and resolve customer/community issues by developing collaborative relationships with customers, local service boards (schools, healthcare) to understand customer needs, priorities and rub points. Ensure information exchange is conducted in a timely manner, and updates are provided on a regular basis. Document all correspondence, written and oral accordingly.
• Assess, plan and schedule the work of staff involved in similar Community Relations or Customer programming activities. Supervise staff and elevate personnel matters to the manager as required. In accordance with established practices, administer policies, regulations, procedures and the Collective Agreement.
• Confer with contacts to discuss, gather and clarify information required to investigate problems. Act as a resource for established policies and procedures. Investigate cause and possible solutions. Provide advice on current consultations and negotiations with internal leaders.
• Represent Remotes at various events including Indigenous Leadership meetings, Engagement activities, Speaking Events, Community Cultural events, Celebrations, Career fairs, Award Ceremonies, Public Safety Talks, School education, Special Events, Information sessions, Virtual Meetings, Conferences and Trades Shows, etc. Coordinate Remotes participation in co-operation with community or designated representatives,