Sr. Consultant, Process Optimization

CIBC World Markets; Toronto; Hybrid; CAD 85,000 - 110,000; Full time

Job summary

A leading financial institution in Toronto seeks a Sr. Consultant Process Optimization to drive strategic initiatives in process changes for Wealth Management. This role entails analyzing and modernizing business processes, managing projects across teams, and optimizing operational efficiency. Candidates should possess a Bachelor's degree in Business or Finance and relevant experience in process improvement. The position offers a hybrid work arrangement and competitive benefits.

Benefits

Competitive salary

Defined benefit pension plan

Employee share purchase plan

Wellbeing support

MomentMakers recognition program

Qualifications

• Proven experience in process optimization and project management.
• Excellent relationship management and communication skills.
• Ability to analyze complex data and derive meaningful insights.

Responsibilities

• Drive business process change and modernize procedures.
• Analyze and implement process changes to enhance productivity.
• Develop knowledge management systems to ensure operational efficiency.

Skills

Business Data Analysis

Negotiation Skills

Process Improvement

Data Analysis

Education

Bachelor's Degree in Business Administration, Finance, or a related field

MBA or advanced degree

Tools

Cognos

JQuery

Job description

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What Youll Be Doing

As the Sr. Consultant Process Optimization for Canadian Banking, you will join CIBCs Chief Administrative Office (CAO) and contribute to a team driving business process change and modernizing procedures for the Wealth Management businesses. You will engage relevant partners and users; initiate processes and client journeys; assess client and stakeholder impact; and implement recommendations to radically simplify how we do business and serve our clients. You will review, update, and distribute internal procedures to front-line employees, and assist in the dissemination and maintenance of supervisory reports to support an effective control environment. This role will enable you to drive and manage strategic optimization initiatives focused on effective cost management, ensuring successful delivery within budgets, tracking benefits, and monitoring the sustainment of strategic initiatives within thresholds, escalating where appropriate.

At CIBC, we enable an optimal work environment for you to thrive. Youll have the flexibility to manage your activities within a hybrid work arrangement, spending 1-3 days per week on-site, with other days remote.

How Youll Succeed

Process Optimization - Analyze, design, and implement process changes across Wealth Management, focusing on simplification, consolidation, and automation of high-impact opportunities to enhance frontline productivity while ensuring processes align with risk appetite and regulatory requirements. Support strategic initiatives from the Process Optimization Executive Steering Committee (ESC), delivering enhancements that improve operational effectiveness. Scope and implement AI use cases to drive operational efficiency.

Procedure and Knowledge Management - Develop and maintain effective procedures and knowledge management systems to ensure compliance and operational efficiency. Design strategies to capture, store, and disseminate business knowledge across Wealth Management. Monitor and evaluate these practices, partnering with SMEs, and recommend improvements aligned with CIBC's risk appetite and regulatory standards.

Project Management - Collaborate with Business, Technology, Risk, Training, Legal, and Compliance teams to implement process changes successfully, ensuring adherence to regulations and alignment with client service strategies. Lead updates to internal procedures, keeping them current and compliant.

Relationship Management - Develop and manage relationships with executives and leaders, providing advisory and consultation on upcoming process changes and procedural updates. Communicate impacts of optimization activities, considering regulatory and strategic connections, and managing their impact on clients and frontline teams.

Who You Are

You demonstrate strategic thinking with strong technical expertise. You can quickly grasp complex contexts and translate them into clear documentation. You have experience in planning strategic initiatives and executing process improvements.

You hold a Bachelor's Degree in Business Administration, Finance, or a related field; an MBA or advanced degree is an asset.

You possess influential negotiation skills, capable of addressing concerns of multiple interests and leading decision-making in complex situations.

You act like an owner—empowered, proactive, results-driven.

You prioritize clients, engaging purposefully to find the right solutions and going the extra mile.

You enjoy analyzing complex data and communicating insights effectively.

You bring your authentic self to work, embodying values of trust, teamwork, and accountability.

LI-TA

What CIBC Offers

At CIBC, your goals are prioritized. We recognize your strengths and ambitions, offering opportunities to grow. Benefits include competitive salary, incentive pay, banking benefits, a defined benefit pension plan, employee share purchase plan, vacation, wellbeing support, and MomentMakers recognition program.

Our spaces and technology foster collaboration and innovation, supporting your development through initiatives like Purpose Day—a paid day off for personal growth.

What you need to know

CIBC values inclusivity and accessibility. If you need accommodations, please contact us. You must be legally eligible to work at the specified location(s) and have the necessary permits. We may ask you to complete assessments or tests to learn more about your skills and experiences.

Job Location: Toronto-81 Bay, 11th Floor

Employment Type: Regular

Weekly Hours: 37.5

Skills: Business Data Analysis

Required Experience: Senior IC

Key Skills: Bidding, Cognos, Accounts Reconciliation, Logistics Distribution, JQuery, Concierge

Experience: years

Vacancy: 1