Sr Consultant, Application Support - 18 Months Secondment

Canadian Imperial Bank of Commerce; Toronto; On-site; CAD 85,000 - 110,000; Full time

Job summary

CIBC is seeking an Application Support Consultant to join the Capital Markets Technology group in Toronto. You will provide technical and operational support for core applications, ensuring reliable service delivery and advising on process improvements.

The role involves collaboration with analysts, developers, and external vendors to resolve outages and drive performance. Qualifications include 3–5 years in front office trading app support, strong Unix, SQL, Python/Shell skills, and knowledge

Qualifications

• Experience supporting a Front Office Trading Application (Fixed Income Repo exposure preferred).
• Strong troubleshooting abilities for software, application or operational problems.
• Experience navigating a Unix environment and reading scripts (Python/Shell).
• Ability to write SQL queries for troubleshooting and ad-hoc reports.
• Familiarity with real-time monitoring tools is a plus.

Responsibilities

• Identify and resolve production problems for support of applications.
• Collaborate with Business Analysts and Developers on bug fixes and releases.
• Establish and maintain relationships with business lines and vendors; restore service during outages.

Skills

SQL

UNIX Environment

Python

Shell

Ad Hoc Reporting

Teamwork

Education

Bachelor's degree in computer science, commerce or related field

Tools

ITRS Real-Time Monitoring

FIS Apex Repo

Job description

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com

What You'll Be Doing

You'll be joining CIBC's Capital Markets Technology group as a member of the Fixed Income Production Support team. As an Application Support Consultant, you'll bring extensive technical and operational expertise to facilitate, support and provide service delivery for our applications and advise on developing processes in order to enhance them. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You'll Succeed

• Problem Resolution: Identify and resolve high to critically complex production problems for support of applications. Make decisions and think critically when solving problems.
• Collaborate: Work closely with Business Analysts and Developers on bug fixes and new product releases that will be added to our supported portfolio. Advise on and research all aspects of effective and efficient application or technical service delivery.
• Relationship Management: Establish and build healthy working relations with the line of business we support as well as other related teams; work with external vendors and various technical teams to restore service during outages and to perform application validation after regular infrastructure maintenance.
• Communicate Effectively: Communicate effectively with others verbally, recognizing that it's more than just language but tone and style.
• Influence Others: Influence others to impact decisions and behaviors internally and with external vendors.
• Monitoring: Monitor and analyze services to identify opportunities for improvement and recommend solutions.

Who You Are

You can demonstrate experience with: 3 - 5 years of supporting a Front Office Trading Application (Fixed Income Repo exposure preferred). Strong technical trouble-shooting ability including knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (software, application or operational) problems and interpreting server logs. Expertise navigating a Unix environment and reading basic scripts (Python/Shell), writing SQL queries for day to day troubleshooting and for creating ad-hoc reports as required. Have used and/or configured ITRS real-time monitoring tool. It's an asset if you having working knowledge of FIS Apex Repo trading system You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best. Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard. You have a bachelor's degree in computer science, commerce or a related field You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision. Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. *Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail] CIBC is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date 2028-07-31

Job Location Toronto-141 Bay, 12th Floor

Employment Type Regular Weekly Hours 37.5

Skills

• Ad Hoc Reporting
• Facilitation
• Personal Initiative
• Structured Query Language (SQL)
• Teamwork
• UNIX Environment

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.