Sr. Collections Representative

Fairstone Financial Inc.; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

Join Fairstone Financial as a Senior Collections Representative in Toronto. This full-time position requires strong communication skills and a passion for helping others while meeting collection targets. Enjoy a supportive environment with professional development opportunities, a hybrid work model, and competitive benefits.

Benefits

Work-Life Balance with 37.5-hour workweek

15 paid vacation days and 6 wellness days

Tuition reimbursement up to CAD 3,000 per year

Paid Volunteer Day

Employee contribution pension plan

Access to Fairstone Academy for training

Exclusive discounts on various services

Qualifications

• 1+ years experience in call centre, customer service, collections, or consumer loan industry.
• Excellent verbal and written communication skills.
• Experience with skip tracing and knowledge of credit bureaus.

Responsibilities

• Provide exceptional service in loan collection.
• Contact overdue customers and negotiate payment arrangements.
• Achieve individual collection targets.

Skills

Verbal communication

Written communication

Negotiation

Attention to detail

Tech-savvy

Education

Post-secondary education in Business Administration

Tools

Microsoft Office Suite

Outlook

Job description

Sr. Collections Representative page is loaded

Sr. Collections Representative

Apply locations Toronto, Ontario time type Full time posted on Posted 6 Days Ago job requisition id R22298

Do you love exceeding people’s expectations by establishing effective relationships?

Are you passionate about growing your career in the automotive industry?

Do you have strong attention to detail and thrive in a fast-paced work environment?

Do you want to work with a company that loves to promote from within?

If this sounds like you, we would love to meet you!!

WHO WE ARE :

Eden Park Inc. (“Eden Park”) is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, Eden Park has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast. Eden Park is a wholly owned subsidiary of Fairstone Financial Inc., which is a subsidiary of Fairstone Bank of Canada (“Fairstone Bank”).

Come join Fairstone Financial as a Senior Collections Representative.

Be part of Canada’s leading provider of responsible lending solutions to serve Canadians.

At Fairstone we invest in our teams . We offer a broad training program where you will be supported with professional development and encouraged to further build an exciting career with us!

WHAT WE OFFER?

• Work-Life Balance : Our 37.5-hour workweek and hybrid model (3 days in-office) promote a healthy balance.
• Wellness : Tailored well-being solutions available 24 / 7.
• Time Off : Minimum 15 paid vacations, 6 wellness days, with federal holidays.
• Community Support : Paid Volunteer Day to give back to your community.
• Retirement Planning : Employee and employer contribution pension plan, plus the Fairstone Retirement Savings Plan.
• Education : Tuition reimbursement program covering expenses up to $3,000 per year.
• Development : Access to Fairstone Academy for comprehensive training and skill development.
• Discounts : Exclusive access to discounted products and services, including car insurance, hotels, attractions, movies, gym memberships, and more.

What you will do :

• Provide excellent service while ensuring exceptional results in the collection of financial loans.
• Contact past due customers through the appropriate channeling methods, request and negotiate payment arrangements within authorized limits, and send correspondence to collection customers.
• Use company specific policies and procedures to maintain and coordinate firm payment recovery.
• Assess and mitigate risk by referring accounts for further action.
• Document all call activity details in the Collections system to reflect any action taken, e.g., commitments to pay and / or amounts and dates agreed upon.
• Achieve individual collection targets to meet Department and Company-wide goals.
• Complete other collection responsibilities, as assigned.

Must haves!

• You possess excellent verbal and written communication skills.
• You are tech savvy and know your way through Microsoft Office Suite and Outlook.
• You are experienced with skip tracing and familiar with using 411, social media, and the ability to understand credit bureaus.

Extra- awesome to have!

• At least 1+ years of prior experience in at least one of the following core areas : call centre, customer service, collections and / or consumer loan industry.
• Post-secondary education in Business Administration.

Working condition

• You have flexible availability to work. Working hours can range anywhere between 9 AM to 9 PM EST Monday to Friday (rotating shifts : 8 : 30am-5 : 00pm, 9 : 30am-6 : 00pm, 12 : 30-9 : 00pm).
• You are available to work alternating Saturday shift (2 Saturdays a month).
• Schedules are completed a month in advance and shifts are rotating.

WE ARE PROUD TO BE : Montreal's Top Employers 2024 by Canada’s Top 100 Employers!

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

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