Sr. Cloud Ops Specialist

Rogers Communications; Calgary; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading telecommunications provider is seeking a Sr. Cloud Operations Specialist to join their technology team in Canada. You will mentor team members, manage high-performing cloud infrastructure, and establish best practices for cloud adoption. Ideal candidates will have over 5 years of experience in System Administration/DevOps, with strong communication skills and a passion for technology. This role offers a competitive salary and flexible benefits.

Benefits

Competitive salary & annual bonus

Flexible health and dental benefits

Paid volunteer time

Career development programs

Wellness programs

Qualifications

• 5+ years' experience in System Administration/DevOps.
• Experience with cloud platforms (AWS or GCP).
• Familiarity with automation, security, and performance management.

Responsibilities

• Mentor and lead team members.
• Manage systems in production environments.
• Handle incident management and root cause analysis.

Skills

Passion for emerging technologies

Customer-centric mindset

Proven leadership abilities

Strong communication skills

Excellent organization skills

Understanding of Agile methodologies

Effective problem-solving skills

Tools

Ansible

Terraform

Jenkins

Bash

Docker

Kubernetes

Grafana

Job description

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. We support 30 million Canadians each month through managing a robust portfolio of leading-edge technology projects. We drive large-scale, complex, and high-visibility projects that shape the future of technology in Canada and expand connectivity coast to coast. If you are interested in being part of this, consider applying for the following opportunity:

Who we're looking for:

Rogers has an exciting opportunity if you are passionate about technology. Join a dynamic team responsible for advancing our portfolio while championing Public Cloud and DevOps collaboration. Beyond your technical skills, you’re a leader passionate about SRE / DevOps, enjoy coaching others, and spreading the culture. As a Sr. Cloud Operations Specialist, you will mentor team members and collaborate across IT to maintain a cost-effective, high-performing, highly available, and scalable cloud infrastructure. This is a unique chance to work with leading-edge technologies in a fast-paced environment within a large organization.

Location:

We are open to hiring in Calgary or the Greater Toronto Area.

What you'll do:

• Mentor and lead the team and individual members.
• Manage systems and applications in production and non-production environments.
• Provide 24/7/365 rotational on-call escalation support.
• Establish best practices for cloud adoption & automation frameworks.
• Monitor, alert, and troubleshoot across the full stack, including network, storage, OS, compute, services & applications.
• Handle incident management, root cause analysis, and remediation.
• Manage security and compliance with centralized logging, threat analysis, and remediation.
• Perform proactive system analysis, tuning, and optimization.
• Support architects in developing architectural direction and policies.
• Establish testing requirements for evaluating designs and validating platforms.

What you bring:

• Passion for emerging technologies and staying current with trends.
• Customer-centric mindset with excellent service skills.
• Proven leadership, mentoring, and team motivation abilities.
• Strong communication skills for all levels of users and management.
• Excellent organization, interpersonal skills, and attention to detail.
• Understanding of Agile and Scrum methodologies.
• Ability to learn and apply new technologies quickly.
• Effective problem-solving and decision-making skills in high-pressure environments.
• Ability to work independently and in teams on multiple tasks.
• Solid understanding of Internet architectures.
• 5+ years’ experience in System Administration/DevOps in large-scale, multi-OS environments, with knowledge of automation, security, and performance management.
• Experience with configuration management tools (Ansible, Chef, Terraform, Saltstack, Puppet) and CI tools (Jenkins, Bamboo, CircleCI, Capistrano).
• Experience with programming/scripting languages (Bash, Python, Go, PHP, Perl).
• Experience with cloud platforms (AWS, GCP).
• Experience with databases (MySQL, Cassandra).
• Experience with containerization and orchestration (AKS, EKS, Docker, Kubernetes).
• Experience with monitoring and logging tools (Grafana, Zabbix, ELK, Cloudwatch, etc.).
• Experience with version control systems (SVN, Git).
• Understanding of networking concepts and UNIX-based OS.

What’s in it for you?

We invest in our people and offer resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus.
• Flexible health and dental benefits, pension, RRSP, TFSA, stock matching.
• Discounts on Rogers services, tickets, and accessories.
• Paid volunteer time, charity matching.
• Career development programs like My Path and internal role applications.
• Wellness programs including mental health support and fitness memberships.
• A commitment to environmental protection and diversity with employee resource groups supporting various communities.

If unsure about applying, talk to your manager or HR partner. For our internal hiring rules, click here.

Pre-employment background checks are required, including criminal, and possibly credit and driver’s abstract checks.

Posting Type: Internal and External Candidates Considered
Hiring Manager: Cyrus Choksi
Recruiter: Harleen Kaur
Salary Grade: 6
Schedule: Full time
Shift: Rotating
Location: 8200 Dixie Rd (341), Brampton, ON
Travel: Up to 10%
Background Checks: Criminal Record and Credit Check
Union: NON
Category: Technology & IT

At Rogers, diversity and inclusion are core. We consider all applicants and support accessibility throughout the process. For questions, visit our Recruitment Process FAQ.