Sr. Cloud Consultant- Salesforce

Mphasis; Toronto; On-site; CAD 90,000 - 140,000; Full time

Job summary

Mphasis is seeking a Salesforce Marketing Cloud Consultant/Developer in Canada to design, build, and optimize data-driven customer journeys. You will work with marketing and business teams, connecting Marketing Cloud with Sitecore and other systems to manage subscriptions and deliver personalized communications.

The role requires strong AMPScript, HTML/CSS, SQL, and API integration skills, plus experience with Journey Builder and Email Studio.

Qualifications

• 5+ years of Salesforce platform experience with 3+ years in Marketing Cloud development.
• Proficient in HTML/CSS, including responsive email design.
• Strong AMPScript, SQL/SOQL, and API integration (REST/SOAP).
• Knowledge of Journey Builder, Email Studio, Content Builder, Analytics, and Mobile Studio.
• Experience with Agile/Scrum and DevOps tools such as Jira and Azure DevOps.
• Strong communication skills and data governance awareness.
• Experience with subscription management and RMM/common unsubscribe handling is a plus.

Responsibilities

• Design, build, integrate and optimize data-driven customer journeys in Marketing Cloud.
• Develop and maintain data models, data extensions, segmentation and SQL queries for targeting.
• Integrate Marketing Cloud with Sitecore and other external systems (Marketing Cloud Connect).
• Develop and consume REST/SOAP APIs for data synchronization and event-triggered sends.
• Create dynamic, personalized emails and landing pages with AMPscript, HTML and CSS.
• Monitor campaign performance, troubleshoot issues, ensure data quality and compliance.
• Document solutions and support QA/UAT with release and version-control practices.

Skills

Salesforce Marketing Cloud development

HTML & CSS

AMPScript

SQL / SOQL

REST / SOAP APIs

Journey Builder / Email Studio / Data/

Tools

Jira

Azure DevOps

Marketing Cloud Connect

Sitecore integration

Analytics Builder

Job description

Role Description

Salesforce Marketing Cloud Consultant: Developer

Location: Canada

About The Role

We are looking for Salesforce Marketing cloud consultant to design, build, integrate and optimize personalized, data - driven customer journeys. You will work closely with Marketing team, business teams from different functions and other Salesforce developer s to turn business requirements into scalable solution that connect Marketing cloud with Sitecore and other applications and manage subscription flow.

Key Responsibilities

• Setup sandbox for development and testing for built Marketing cloud features
• Build and maintain data models, Data extensions, segmentation and SQL queries to support targeting and personalization
• Integrate marketing cloud with Salesforce Sales/Service cloud using Marketing cloud connect.
• Develop and consume REST/SOAP APIs to integrate Marketing cloud with Sitecore and other external systems, including event - triggered send and data synchronization
• Develop dynamic, personalized email templates and landing pages using HTML, CSS and AMPscript
• Monitor campaign performance, troubleshoot send, deliverability and automation issues, and ensure data quality and compliance.
• Document solutions, follow release and version - control practices and support QA/UAT

Requires Skills & Experience

• 5+ years of Salesforce platform experience including 3+ years of hands – on experience with Salesforce Marketing cloud development
• Proficient in HTML and CSS including responsive, cross - client email design.
• Strong AMPScript skills including SQL and SOQL skills
• Strong understanding of Integration patterns, REST/SOAP/Pub - Sub APIs and JSON/XML etc.
• Strong understanding of Journey builder, Email studio and content builder, Analytics, Mobile studio, Einstein/AI - driven personalization
• Familiarity with Agile/ Scrum methodology and DevOps tools (Azure/Jira etc.)
• Strong communication skills
• Experience on Subscription management along with below skills will be useful.
• System Configuration & Governance
• Business Unit (BU) Management
• User & Security Provisioning
• Reply Mail Management (RMM): Configuring auto - replies, routing rules, and handling unsubscribe requests at the platform level
• Data , Compliance & Reporting Management:
• Contact Deletion & Compliance: Managing subscriber counts, executing GDPR/CCPA contact deletion processes, and handling opt - out compliance.
• Report creating using Analytics builder
• System Health Monitoring :
• Setting up Manager for system errors, reviewing the Automation Studio error log

Nice to have: One or more of the below.

• Marketing cloud engagement consultant certification
• Marketing cloud Engagement Developer certification

Other Details

Deputation Location : CA~Toronto~Toronto null