Sr. Claims Representative - Rideshare Quebec (AMF Licensed)

Definity Financial; Montreal; On-site; CAD 50,000 - 93,000; Full time

Job summary

A leading insurance company is seeking a Claims Representative in Montreal to manage complex auto claims. The role requires a commitment to customer service, professionalism, and strong analytical skills. Candidates ideally hold a relevant degree or certification, possess a personal and commercial insurance license, and exhibit strong communication abilities. This position offers a competitive salary and the opportunity to work in a fast-paced team environment.

Qualifications

• Minimum of 1 year claims experience within APD from claims handling.
• Knowledge of claims processes and procedures.
• Bilingualism (French and English) is an asset.

Responsibilities

• Manage complex and/or commercial auto claims.
• Provide prompt, courteous claims service.
• Ensure all claims are fully investigated.

Skills

Analytical skills

Decision-making skills

Communication

Customer service

Detail-oriented

Organizational skills

Education

University degree in any discipline

College diploma

CIP designation

Personal insurance license (5b)

Commercial insurance license (5a)

Job description

What can you expect in this role?

• Provide prompt, courteous, accurate and fair claims service to all customers, internal and external
• Manage complex and/or commercial auto claims
• Fully explain the claim process to all customers in a way they’ll easily understand by telephone and email
• Interpret and apply policy wordings to determine appropriate coverage under a customer’s policy
• Ensure all claims are promptly and fully investigated, collaborating with fraud investigators when necessary
• Work with the customer, broker, preferred vendors, and other stakeholders to determine the best way to resolve the claim
• Maintain detailed file records by entering pertinent data into the appropriate systems
• Process claims payments within your authority level
• Initiate salvage and subrogation procedures on assigned claims
• Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies
• Achieve and maintain a file disposition rate of 100% on a monthly basis
• Other duties as assigned

What do you bring to the role?

• Whether you’re dealing with customers or co-workers, you’re always professional, friendly and courteous.
• Preferably, you have a University degree in any discipline or a college diploma or the CIP designation
• Minimum of 1 year claims experience within APD from a claims handling or first notice of loss perspective.
• Knowledge of claims processes and procedures
• Experience in both tort and DCPD provinces is an asset
• An active adjuster license in New Brunswick or the ability to be licensed
• You excel under and are comfortable with change
• A demonstrated ability to work efficiently in a high volume, fast-paced environment
• Strong analytical and decision-making skills-detail-oriented and highly organized
• A high proficiency with Windows based programs with excellent keyboarding skills
• You are team oriented - you value collegiality and accomplishing goals together
• You’re an excellent communicator (written and verbal) and an even better listener
• Bilingualism is an asset (French and English). High degree of proficiency with English required to service customers, both internal to the company and external, across Canada.
• Personal insurance license (5b) required and Commercial insurance license (5a) required.

Salary Range: $50,200 - $92,500