Sr. Claims Manager, Property & Motor

Zurich NA; Vancouver; Hybrid; CAD 104,000 - 155,000; Full time

Job summary

Zurich Canada is seeking a Senior Claims Manager for Property & Motor Claims. This role involves leading a team, ensuring service quality, and managing claims processes in a hybrid work environment. Ideal candidates will have significant claims experience and strong management skills.

Benefits

Comprehensive health and benefits plans

Minimum of four weeks of vacation

Four personal days annually

Training and development opportunities

Qualifications

• 5+ years of experience in Claims or 7+ years with High School Diploma.
• 2+ years of management experience.

Responsibilities

• Lead administrative activities for Customer Services.
• Manage and direct work activities of Claims Professionals.
• Ensure compliance with internal controls and audit requirements.

Skills

Management

Data Research

Analysis

Communication

Organization

Multi-tasking

Education

Bachelor's Degree

High School Diploma

Tools

Microsoft Suite

Job description

Sr. Claims Manager, Property & Motor

123625

The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

If you have previous experience in a claims environment, specifically with Property and Motor claims, with managing and directing work activities, and are looking for a new challenge, we would love to hear from you.

Zurich Canada is currently seeking a Senior Claims Manager, Property & Motor Claims.

You will report to the Head of Property & Motor Claims and be responsible for managing and directing the work activities of a team of Claims Professionals across one or multiple locations. You will play a crucial role in ensuring high-quality service and operational efficiency through performance management, development, and coaching of staff.

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.

Work with inspiring leaders and supportive teammates dedicated to your success. Take advantage of opportunities for career development and personal growth in a nurturing environment. Be part of a global company making a difference on a global scale, providing impactful solutions and services for our customers and stakeholders.

This is a hybrid work opportunity.

What you will do

1. Lead and direct administrative activities for Customer Services by developing, implementing, and monitoring policies, procedures, and best practices.
2. Utilize management tools to assess and improve workflows, processes, and data quality to enhance outcomes and efficiency.
3. Coordinate and manage changes in requirements, strategy, and culture across all responsibility areas.
4. Build rapport and maintain effective relationships with business partners to improve customer satisfaction and achieve objectives.
5. Ensure compliance with internal controls and audit requirements.
6. Manage and allocate resources effectively to meet customer needs.
7. Participate in talent management practices including goal setting, performance monitoring, feedback, and staff development.
8. Monitor expenditures to support cost efficiency.
9. Support business planning processes for the functional units.
10. Identify opportunities and risks related to external environment changes.
11. Serve as a technical resource for the team.

Job Qualifications - What you bring to the table

Required:

• Bachelor's Degree and 5+ years of experience in Claims OR
• High School Diploma or Equivalent and 7+ years of experience in Claims

AND

• 2+ years of management experience, data research, and analysis skills
• Willingness to travel 25%

Preferred:

• 5+ years of commercial lines Claims experience with Property & Motor Claims
• Previous management experience
• Strong data research and analysis skills
• Training and presentation skills
• Excellent verbal and written communication skills
• Advanced Microsoft Suite and database skills
• Strong organization and multi-tasking abilities

Compensation varies depending on factors like location, role, skills, and experience. The starting salary range is $104,000 to $155,000.

Our Culture

• We value Diversity, Inclusion, Equity, and Belonging (DIEB) and strive to create an inclusive environment where everyone feels welcome.
• We foster a collaborative culture that values diverse perspectives and input.
• We prioritize employee well-being with comprehensive health and benefits plans, including a minimum of four weeks of vacation and four personal days annually.
• We offer training and development opportunities and are committed to community engagement.
• We have received awards for our workplace culture, including Greater Toronto’s Top Employers and the 5-Star Diversity, Equity and Inclusion Award.

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

About Us

Zurich Canada, part of Zurich Insurance Group, has served the Canadian market for 100 years, offering global strength and local expertise. We aim to be the first choice for risk management professionals and strive to foster a diverse, inclusive, and accessible workplace.

We do not accept unsolicited resumes from search firms or agencies. For more information, visit our website or contact us through official channels.