Sr. Claims Manager, Property & Motor

Zurich Canada; Calgary; Hybrid; CAD 104,000 - 155,000; Full time

Job summary

Zurich Canada is looking for a Senior Claims Manager for Property & Motor Claims in Calgary. This hybrid role involves leading a team, ensuring operational efficiency, and enhancing customer satisfaction. Ideal candidates will have extensive claims experience and management skills, along with a Bachelor's Degree or significant experience in claims.

Benefits

Four weeks of vacation annually

Four personal days per year

Training and development opportunities

Qualifications

• 5+ years of experience in Claims or 7+ years with a High School Diploma.
• 2+ years of management experience.
• Strong data research and analysis skills.

Responsibilities

• Lead administrative activities for Customer Services.
• Manage and allocate resources effectively.
• Ensure compliance with internal controls.

Skills

Management

Data Research

Analysis

Communication

Organization

Multi-tasking

Education

Bachelor's Degree

High School Diploma

Tools

Microsoft Suite

Job description

Zurich Canada is seeking a Senior Claims Manager for Property & Motor Claims. This hybrid role involves leading a team, ensuring operational efficiency, and enhancing customer satisfaction. Ideal candidates have extensive claims experience and management skills. Join a supportive environment that values diversity and personal growth.

Benefits

• Four weeks of vacation annually
• Four personal days per year
• Training and development opportunities

Qualifications

• 5+ years of experience in Claims or 7+ years with a High School Diploma
• 2+ years of management experience

Responsibilities

• Lead administrative activities for Customer Services
• Manage and allocate resources effectively
• Ensure compliance with internal controls

Skills

• Management
• Data Research
• Analysis
• Communication
• Organization
• Multi-tasking

Education

• Bachelor's Degree or High School Diploma

Tools

• Microsoft Suite

The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

If you have previous experience in a claims environment, specifically with Property and Motor claims, and experience managing work activities, we would love to hear from you.

Role Overview

You will report to the Head of Property & Motor Claims and be responsible for managing a team of Claims Professionals across multiple locations. Your role is crucial in ensuring high-quality service and operational efficiency through performance management, development, and coaching.

What You Will Do

• Lead and develop administrative activities for Customer Services
• Assess and improve workflows, processes, and data quality
• Coordinate changes in requirements, strategy, and culture
• Build relationships with business partners to improve customer satisfaction
• Ensure compliance with controls and audit requirements
• Manage resources effectively
• Support talent management practices
• Monitor expenditures for cost efficiency
• Support business planning
• Identify external risks and opportunities
• Act as a technical resource for the team

Job Qualifications

Required:

• Bachelor's Degree with 5+ years of Claims experience OR
• High School Diploma with 7+ years of Claims experience

• 2+ years of management experience, with strong data research and analysis skills
• Willingness to travel 25%

Preferred:

• 5+ years of commercial lines Claims experience in Property & Motor
• Strong data research and analysis skills
• Training and presentation skills
• Excellent communication skills
• Advanced Microsoft Suite and database skills
• Organization and multi-tasking skills

Compensation

Salary range: $104,000 to $155,000, depending on factors.

Our Culture

• We promote Diversity, Inclusion, Equity, and Belonging (DIEB)
• We value diverse perspectives and provide tools for impact
• We prioritize well-being with comprehensive health benefits and four weeks of vacation
• Employees receive four personal days annually
• We offer training and development opportunities
• We contribute to communities through talent, time, and resources
• Our workplace has received awards like Greater Toronto’s Top Employers and Insurance Business Canada’s 5-Star Diversity Award

About Us

Zurich Canada is part of Zurich Insurance Group, a global insurer with about 55,000 employees. We have served Canadian markets for over 100 years, with over 500 employees nationwide. We aim to be the top choice for risk management professionals, combining global strength with local expertise.

Join us in building a brighter future, fostering diversity, and exceeding customer expectations. We are committed to an accessible, inclusive environment and welcome applicants requiring accommodations.