Sr Claims Adjuster- Bodily Injury / Casualty

Definity; Southwestern Ontario; Hybrid; CAD 58,000 - 107,000; Full time

Job summary

A leading Canadian insurance firm is seeking a Senior Bodily Injury Claims Handler. You will be responsible for managing complex claims including negotiation and settlement of Bodily Injury claims. The ideal candidate has at least 3 years of experience and brings strong communication skills. This role offers a hybrid work schedule, competitive salary range of $58,100 - $106,900, and various perks including pension programs and educational support.

Benefits

Company share ownership program

Pension and savings programs

Paid volunteer days

Educational resources

Qualifications

• Minimum 3 years of experience in Bodily Injury/Casualty litigation.
• Comfortable with Ontario auto BI and CGL claims.
• Bilingualism in English and French is an asset.

Responsibilities

• Accountable for the investigation, negotiation and settlement of claims.
• Engage stakeholders in effective management of claims.
• Mentor junior team members.

Skills

Claims handling

Bodily Injury knowledge

Communication Skills

Mentoring

Time Management

Education

University degree or college diploma

CIP designation

Tools

MS Office

Job description

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Responsibilities

• Reporting to the Leader, National Casualty and Bodily Injury Claims, you have a track record of progressively challenging claims handling. You will be accountable for the investigation, negotiation and settlement of Senior Third Party Bodily Injury and Casualty claims. This includes Automobile, Homeowners, and Commercial third party claims. You are motivated by a challenge and strive to continually develop yourself and others. You actively support change and seek to improve. You have effectively managed a portfolio of Casualty and Bodily Injury claims of increasing complexity. You continually support the Team environment and raise your hand to assist others including mentoring junior team members. You have a desire to be part of a diverse, highly engaged and high-performance team.
• Engage all stakeholders in the effective management of a claim including underwriting and senior leadership
• Confirm policy coverages, investigate claims to determine liability and quantum. Maintain detailed file records.
• Attend / participate in mediations, pre-trials and settlement initiatives.
• Settle claims directly with claimants and with Plaintiff’s Counsel.
• Direct and Instruct Defence Counsel.
• Mentor junior team members
• Maintain a professional, friendly, and courteous demeanor in all interactions with customers, co-workers or vendors
• Perform well in a busy operation and remain calm under pressure
• Strive to continually push the boundaries of your adjusting experience and personal learnings
• Be a team player adaptable to changing environments
• Demonstrate strong written and verbal communication skills
• Ability to work independently

What you bring to the role

• University degree, a college diploma or the CIP designation
• Comfortable and experienced working on Ontario auto BI and CGL claims
• Minimum 3 years of claims handling experience in Bodily Injury / Casualty Litigation
• Notable Commercial General Liability Claims handling experience, both Bodily Injury and Property damage
• Professional, friendly and courteous in all interactions
• Ability to perform well in a busy operation and remain calm under pressure
• Team player adaptable to a changing environment
• A passion for coaching and mentoring junior staff
• Dependable with strong interpersonal skills
• Strong communication skills
• Focus on building engagement and culture
• Proficient in MS Office and strong computer skills
• Bilingualism in English and French is an asset
• Licensed in multiple provinces is an asset
• Atrantic licensing an asset

Salary range is $58,100 - $106,900

What’s in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).