Sr Change Management Consultant

Connect First Credit Union; Edmonton; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

Connect First Credit Union is seeking a Senior Change Management Consultant to join its Enterprise Change Management team in Edmonton. The candidate will lead large-scale change initiatives, engage with stakeholders, and help shape strategies to drive organizational effectiveness. This hybrid role requires strong organizational and project management skills, along with a commitment to align with the credit union's cooperative values.

Qualifications

• Proven track record leading organizational change management programs for at least 5 years.
• Experience with various change management methodologies and tools.
• Ability to manage multiple projects effectively under pressure.

Responsibilities

• Develop and execute change management plans for strategic projects.
• Engage and coach stakeholders on best practices.
• Track and evaluate progress of change initiatives.

Skills

Change management

Stakeholder engagement

Organizational design

Project management

Communication

Education

Bachelor’s degree in Business Administration

Change Leadership certification (Prosci)

Tools

Microsoft Office

SharePoint

Azure DevOps

Design Software (Adobe, Canva)

Job description

As a credit union, we're different than a bank - and we like it that way.

At connectFirst, we spend our days helping our members achieve their financial aspirations through a community-focused approach to banking that’s true to our co-operative principles. You’re our member, not a number. We’re your neighbours and your partner. Over 80 years ago we started from humble beginnings. Through the years, we’ve grown to become one of Alberta’s leading financial institutions through a desire to connect the dots between your dreams, your goals, your community, and your financial wellness and we echo these desires through our new, consolidated connectFirst brand.

We believe that banking is about more than money - it’s a cornerstone of every vibrant community and that our members should expect us to positively impact the financial success and viability of the communities that we call home. We invest meaningfully in the potential and well-being of our employees, and what matters most to our members. We have honest conversations about real things, as real people. Our members are owners, they have a say in how we operate, they earn dividends on common shares and investment shares, and they have access to an extensive array of financial products and services.

• Our mission : Make money make a difference.
• Our vision : Do what's right for every member.
• Our values : Think big, act local, take charge, and make it easy.

We’re committed to providing remarkable experiences to our members, our communities, and our employees, and we’re proud to be regarded as one of the best :

• Named among Canada’s Most Admired Corporate Cultures by Waterstone Human Capital
• Recipient of Canada’s Best Managed Companies award for 21 consecutive years
• billion book of business (Deposits=45%, Loans=43%, Wealth Management=10%, Syndicated Loans=2%)
• 585 million in Member's equity

We are currently looking for a Senior Change Management Consultant to join our Enterprise Change Management team. If you have been a key stakeholder in leading a team through an innovative approach to change and growth, we'd love to chat with you.

Whether your passion is devising and driving large scale change strategies, improving organizational design, or transforming the way we work, you will find an opportunity to cultivate innovation quickly in an environment that is both entrepreneurial and collaborative. Our Enterprise Change Management Office is leading the way when it comes to helping leaders and employees draw insights from the rapid changes happening across the organization and in driving sustainable changes in the way people work in alignment to our purpose, vision and values.

What will your typical day look like?

Reporting, to the Enterprise Change Management Lead, there are no typical days for a Senior Change Management Consultant . You will work in partnership with key stakeholders to develop, manage and execute enterprise change management plans for key strategic projects and initiatives, such as large-scale strategic or merger integration projects or cultural transformation work. You'll play a key role in assessing change impacts, identifying risks, identifying who is affected by the change, type of change, magnitude of change, areas of resistance, and crafting resistance management plans including training considerations, employee feedback, corrective actions, transition, and sustainment considerations to manage the people change journey.

Being smart, gutsy and driven, you will help seize unique opportunities to collaborate with leaders to apply change management best practices for team-driven initiatives throughout the organization.

Building upon the culture that makes Servus such a great place to work. This is a flexible hybrid position that may require occasional travel to our Edmonton or Calgary office.

WHAT YOU WILL DO :

Stakeholder Engagement and Coaching :

• Working collaboratively, engaging, guiding, and coaching key stakeholders, including leadership, sponsors, and change champions on change management best practices
• Providing guidance and support to stakeholders throughout their change journey
• Promoting the benefits, methodology, and processes of enterprise change management to employees across the organization
• Stays connected and continuously engages to understand Servus business environment, key constraints, and challenges as well as organizational direction for the future
• Developing change management strategies and plans to support the implementation of organizational changes
• Conducting impact assessments to identify potential risks and challenges associated with change initiatives

Change Implementation and Support :

• Collaborating with project teams to integrate change management activities into project plans
• Coordinating and supporting the execution of change initiatives across different departments or teams
• Supporting communications to tailor key messages to effectively engage and inform stakeholders throughout their change journey
• Tracking and evaluating the progress of change initiatives, identifying areas for improvement, and implementing corrective actions

Measurement and Reporting :

• Collecting and analyzing data to assess the impact of change initiatives on organizational performance
• Continuously monitoring and adjusting change strategies based on feedback and evaluation results

Enough about us, let’s talk about you :

• Proven track record leading and implementing large scale, complex organizational change management programs in areas such as technology adoption, strategic change, merger integrations and cultural adoption for at least 5 years
• Robust hands on change management experience with various methodologies, tools, processes and approaches
• Solid understanding of how people go through a change and the change process
• Demonstrated project management skills and organizational skills, including the ability to manage a diverse workload and multiple simultaneous projects. Ability to manage effectively under pressure for meeting strict deadlines
• Ability to persuasively communicate and collaborate with others at all levels within the organization and influence others to move toward a common vision, with the ability to clearly articulate messages to a variety of audiences, without direct authority

Although not required, the following experience, education / certificates are valuable assets :

• Project Management Experience and hands on knowledge
• Change Leadership certification and experience ( Prosci)
• A bachelor’s degree in Business Administration and / or Organizational Behaviour, Organizational Development is an asset.
• Experience with the Microsoft Office suite; Design Software (Adobe, Canva); SharePoint and Azure DevOps

Most importantly, we're looking for candidates whose personal values align with our cooperative values. These values are evident in everything we do everyday. We're not afraid to be different from our competitors and in fact we embrace these differences. We celebrate our credit union culture and history, and we pride ourselves on our strong commitment to our member-owners and to the communities we serve.

Qualified applicants are invited to apply online.

Employment Status : Full-time, 12 month temporary contract

Posting Closes : March 27, 2025 at 4 : 30 PM MST

Please note : Although this position is considered hybrid , preference will be given to candidates who reside in Alberta as there is an expectation to work in the Edmonton or Calgary office on occasion.

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.

For more information on Connect First Credit Union Careers, please visit

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