Sr. Business Systems Analyst-4

TD Bank Group; Toronto; On-site; CAD 82,000 - 115,000; Full time

Job summary

TD Bank Group is seeking a Senior Business Systems Analyst to bridge business strategy and technical execution. You will analyze complex processes, design scalable solutions, and ensure TD standards are met while driving measurable business outcomes.

You will work within a collaborative team, partner with stakeholders across functions, and contribute to TD's digital transformation initiatives in a dynamic, enterprise environment.

Qualifications

• Education: Undergraduate degree or relevant certifications (CBAP, PMP, Six Sigma) desired.
• Experience: 5-7 years in business/systems analysis in a corporate setting.
• Knowledge: SAFe Agile, governance standards, and DELIVERY frameworks.
• Technical: SDLC, integration, automation; SQL, data analytics and BI tools.
• Communication: strong written and verbal skills; effective stakeholder engagement.
• Collaboration: cross-functional teamwork and influence at all levels.
• Adaptability: flexible to changing priorities and technologies.

Responsibilities

• Elicit, analyze, document, and manage detailed requirements aligned with DEF and TD BDD standards.
• Analyze AS-IS processes and propose TO-BE improvements with business goals in mind.
• Translate requirements into system specifications; collaborate with tech partners.
• Support testing and deployment activities to achieve business outcomes.
• Communicate with stakeholders and coordinate with vendors as needed.
• Pursue continuous improvement and stay current with TD services and tech trends.

Skills

Elicitation

SAFe Agile

SDLC

Analytical thinking

Communication

Interpersonal

Adaptability

Education

Undergraduate degree or relevant certifications (CBAP, PMP, Six Sigma)

Tools

Confluence

Jira

SQL

Data analytics

BI platforms

Job description

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $81,600 - $115,200 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues.

Growth opportunities and skill development are defining features of the colleague experience at TD.

Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Business Systems Analysis at TD is part of an enterprise-wide product and delivery ecosystem. The Business Systems Analysis team acts as a bridge between business and technology, collaborating on critical initiatives to ensure secure and stable operations, develop new capabilities, and deliver seamlessly for both customers and colleagues. Our team works closely with corporate functions and technology, aligning with SAFe Agile, Practice Hub, and governance standards.

About this Role

Our organization is at the forefront of digital transformation, investing in technology and talent to drive innovation and growth. As a Senior Business Systems Analyst, you will play a critical role in shaping our future, influencing key decisions, and ensuring that our business systems create lasting value. You will have the opportunity to work with passionate professionals, expand your skills, and make a meaningful impact on the organization and its stakeholders.

The Senior Business Systems Analyst is a pivotal member of our technology and business solutions team, responsible for bridging the gap between organizational strategy and technical execution. This role involves analyzing complex business processes, designing efficient systems, and ensuring that technology solutions drive tangible business outcomes.

The Senior Business Systems Analyst acts as a trusted advisor to both business stakeholders and technology teams, facilitating collaboration to deliver solutions that support corporate objectives and enhance user experience.

Key Responsibilities

Business Systems Analysis is a professional field that generally requires formal education or relevant experience. It demands a strong understanding of requirements management, business-related systems, operational processes, related technology, industry knowledge, enterprise technology delivery practices and standards, and project management. A thorough understanding of the businesses supported and enterprise methodologies is essential.

As a Senior Business Systems Analyst, you will be responsible for:

Requirements Elicitation and Management: Collaborate with pod members/business stakeholders to plan, elicit, analyze, document, communicate and lead the delivery of detailed functional and non-functional requirements in alignment with Delivery Execution Framework (DEF) and TD Behavior Driven Design (BDD) Standards. Create and maintain detailed documentation including business requirements, process flows, use cases, user stories, and technical specifications. Ensure documentation remains current and accessible for reference and auditing purposes. Lead brainstorming and user story refinement sessions to ensure requirements are clearly understood by all stakeholders and meet the expected business needs/desired outcomes.

Business Process Analysis: Conduct comprehensive analysis of current capabilities, business processes and workflows (AS-IS), understand high level business requirements, identify areas for improvement, and recommend system enhancements (TO-BE) that align with best practices and business goals. May provide support with Business operational/process related analysis.

Solution Design: Translate business requirements into system specifications, and collaborating with technology partners to build and test the proposed solutions while ensuring traceability to business requirements throughout. Ensure that proposed solutions are scalable, sustainable, and integrate seamlessly with enterprise architecture.

Testing and Deployment Support: Support testing efforts to ensure scenarios and results align to requirements and assist in implementation activities to achieve business outcomes.

Stakeholder Communication: Act as the main liaison between business leadership and technical teams, offering expertise in business-technology matters and addressing system-related issues that pertain to business requirements and technical solutions. Liaise with third-party vendors and consultants as needed, ensuring their deliverables align with TD standards and business needs.

Continuous Improvement: Continuously enhance knowledge/expertise in own area and keep current with leading-edge technology trends/developments and develop expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery. Continuously enhance knowledge of business domains and their products/services.

Job Requirements

• Education: Undergraduate degree in related field or relevant certifications (CBAP, PMP, Six Sigma) are highly desirable.
• Experience: Minimum 5-7 years of experience in business analysis, systems analysis, or related roles in a corporate environment.
• Project Management: Solid knowledge and experiences in SAFe Agile methodology along with policies, procedures and practices, competitors, and market trends.
• Technical Proficiency: Demonstrated understanding of software development lifecycle (SDLC), business systems integration, and process automation tools. Experience with SQL, data analytics, and business intelligence platforms is a strong asset. Proficiency in using analytical software tools, MS Office, process modeling, data analysis methods and reporting techniques, and Atlassian (Confluence, Jira, and its installed add-ons).
• Analytical Skills: Exceptional critical thinking, problem-solving, and quantitative analysis abilities. Adept at breaking down complex issues and identifying root causes and actionable solutions. Attention to detail, highly organized, meticulous, and able to manage sensitive information with discretion and accuracy.
• Communication Skills: Outstanding written and verbal communication skills, with the ability to tailor messages for technical and non-technical audiences. Experience leading meetings, presenting findings, and facilitating workshops required.
• Interpersonal Skills: Strong collaboration and relationship-building abilities. Comfortable working with cross-functional teams and influencing stakeholders at all organizational levels.
• Adaptability: Flexibility to adjust to changing business priorities and emerging technologies. Willingness to embrace and drive organizational change. Ardent to work multi-functionally and independently.

Who We Are

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only)

Sans Objet

Our Values

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific