Sr. Business Analyst

Delaplex; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

An innovative firm is seeking a seasoned Business Analyst to lead critical projects in enterprise system integration. This role involves gathering and analyzing business requirements, preparing documentation, and engaging with stakeholders across various product groups. You will play a key role in enhancing loyalty systems and ensuring effective change management. The ideal candidate will have extensive experience in the hospitality domain, proficiency in requirements management tools, and a strong analytical mindset. If you are passionate about driving impactful solutions and thrive in a collaborative environment, this opportunity is perfect for you.

Qualifications

• 8+ years as a Business Analyst in enterprise system integration.
• Experience with loyalty programs, CRM systems, or hospitality domain preferred.

Responsibilities

• Conduct workshops and interviews to gather business requirements.
• Prepare high-quality artifacts including BRDs and process flow diagrams.

Skills

Analytical Skills

Documentation

Solution Validation

AWS

Functional Requirements

IAM Models

Serverless Architectures

Business Process Reengineering

Problem-Solving

Stakeholder Engagement

Education

Bachelor's Degree in Business or IT

Tools

JIRA

Confluence

ADO

Job description

About Company

At Delaplex, we believe true organizational distinction comes from exceptional products and services. Founded in 2008 by a team of like-minded business enthusiasts, we have grown into a trusted name in technology consulting and supply chain solutions. Our reputation is built on trust, innovation, and the dedication of our people who go the extra mile for our clients. Guided by our core values, we don’t just deliver solutions, we create meaningful impact.

Key Responsibilities

Requirements Elicitation & Analysis:

• Conduct workshops, interviews, and discovery sessions to gather and refine business, functional, and non-functional requirements.
  
  

Current And Target State Analysis

• Analyze the current loyalty systems' business processes, integrations, and data models. Contribute to designing the future-state business workflows post-merger.
  
  

Documentation And Communication

• Prepare high-quality artifacts including business requirement documents (BRDs), user stories, use cases, process flow diagrams, and acceptance criteria.
  
  

Stakeholder Engagement

• Act as the primary liaison between business teams, product owners, architects, and technical teams across the 27+ product groups in the Best Western ecosystem.
  
  

Data Analysis And Mapping

• Understand the loyalty programs' data structures (Oracle databases with SystemID segregation) and contribute to data mapping, migration planning, and validation.
  
  

Solution Validation

• Support user acceptance testing (UAT) by defining test scenarios, reviewing test scripts, coordinating defect triaging, and validating that delivered solutions meet business expectations.
  
  

Change Management Support

• Assist in impact analysis for system changes and ensure effective change communication and stakeholder buy-in.
  
  

Experience

Skills and Qualifications

• 8+ years as a Business Analyst in enterprise system integration or modernization programs.
• Prior experience with loyalty programs, CRM systems, or hospitality domain preferred.Strong background working with applications in legacy Java (JBoss, Struts, Spring) and modern AWS-based cloud platforms is a plus.
  
  

Technical Skills

• Proficiency in requirements management tools (e.g., JIRA, Confluence, ADO). Ability to understand APIs, data flows, and integration designs.
• Hands-on experience creating process models, UML diagrams, and data mapping sheets.
• Familiarity with IAM models, API Gateways, serverless architectures, and microservices concepts desirable.
  
  

Business Skills

• Expertise in business process reengineering, gap analysis, and user journey mapping.
• Strong analytical, problem-solving, and critical thinking abilities.
  
  

Soft Skills

• Excellent verbal and written communication.
• Ability to influence, negotiate, and drive consensus across diverse stakeholders.
• High attention to detail and ownership mindset.
  
  

Preferred Certifications

• Certified Business Analysis Professional (CBAP) – IIBA (preferred)
• Agile/Scrum certifications (CSM, CSPO, SAFe BA Certification)
• AWS Cloud Practitioner (a plus)
  
  

Skills: analytical skills,documentation,solution validation,aws,frd,functional requirements,iam models,serverless architectures,ownership mindset,brd,gap analysis,microservices,requirements elicitation,communication skills,current and target state analysis,ado,diagrams,influencing,non-functional requirements,business process reengineering,problem-solving,negotiation,communication,stakeholder engagement,models,data analysis,business analysis,attention to detail,change management,api understanding,uml diagrams,api gateways,data mapping,proficiency in jira,user journey mapping,confluence