(sr) Branch Service Manager (Maritimes)

Konica Minolta Business Solutions U.S.A., Inc.; Concord, Dartmouth; On-site; CAD 83,000 - 104,000; Full time

Benefits offered by this job

Comprehensive health coverage

Life insurance

Tuition Reimbursement

Vacation and personal time

RRSP matching

Employee discounts

Employee and Family Assistance Program

Job summary

Konica Minolta Business Solutions (Canada) Ltd. is seeking a Service Team Leader to manage, mentor and coach a customer-focused team. You will review service productivity, drive training, and improve process efficiencies across the branch to enhance the customer experience.

The role requires 5+ years as a Service Team Leader, strong communication, and the ability to lead across shifts. A bilingual English/French preference and a valid driver’s license are desired assets.

Qualifications

• A college diploma in technical or related field.
• Minimum 5 years previous experience as Service Team Leader.
• Good communication and presentation skills.
• Ability to lead and motivate.
• Ability to accommodate shift hours.
• Creative and strategic thinker; manage long- and short-term initiatives concurrently.
• Team player with problem solving, time management and prioritization skills.
• Detail oriented with strong analytical skills and ability to work self-managed and in a team.
• Able to excel in a changing environment.
• Bilingual English/French preferred.
• Competent with MS Office suite.
• Own vehicle with a valid driver’s license.

Responsibilities

• Manage, mentor and coach a team of Customer focused professionals.
• Review quality and quantity of Service productivity.
• Ensure training is requested and attended by all relevant staff.
• Review and coach all Service staff on CIP’s.
• Communicate and encourage growth and career planning.
• Improve process efficiencies and customer experience.
• Analyze service processes to improve efficiencies and costs.
• Participate in Sales/Service meetings.
• Monitor progress and adherence to cost-saving modifications.
• Review Service Level Agreements for Branch compliance.
• Respond to customer concerns requiring managerial intervention.
• Ensure all customers receive an ETA call prior to site visit.
• Lead weekly team customer reviews.
• Strive for 88% first-call fix ratio for team.
• Support Lead program initiatives.
• Ensure technicians visit customers at least twice per year.
• Participate in client visits to promote relationships.

Skills

Leadership

Communication

Problem solving

Time management

Prioritization

MS Office

Bilingual

Adaptability

Drive

Education

College diploma in technical or related field

Tools

MS Office Suite

Job description

Overview

Manage, mentor and coach a team of Customer focused professionals, improve Service process efficiencies and enhance the KMBS Customer experience.

Responsibilities

• Manage, mentor and coach
• Responsible for reviewing quality and quantity of Service productivity
• Ensure the training is requested and attended by all relevant staff.
• Review and coach all Service staff on CIP’s
• Communicate and encourage growth and career planning
• Improve process efficiencies
• Analyze service processes to improve efficiencies and promote cost reduction
• Participate and encourage Sales/Service meetings
• Monitor progress and promote field focus and adherence in cost saving modifications.
• Responsible for reviewing Service Level Agreements for Branch compliance
• Enhance the KMBS Customer experience
• Respond in person immediately to all Customer concerns that require managerial intervention
• Ensure the all Customer receive an ETA call prior to site visit
• Be proactive in customer care by weekly team customer reviews
• Achieve goal of 88% 1st call fix ratio for team
• Improve MIF retention
• Support and participate in Lead program initiative
• Ensure that all Customers receive a visit by a technician at least twice per year
• Participate in Client visits on a monthly basis to promote customer relationship and retention

Qualifications

• A college diploma in technical or related field
• Minimum 5 years previous experience as Service Team Leader
• Good communication and presentation skills
• Ability to lead and motivate
• Ability to accommodate shift hours
• A creative and strategic thinker; able to manage long‑and short‑term initiatives concurrently
• A team player with a proven problem solving ability, time management and prioritization skills
• Detail oriented, possessing strong analytical skills and the ability to work self‑managed and collaboratively as part of a team
• Able to excel in a changing environment
• Bilingual (English/French) is preferred
• Competency with MS Office suite
• Own vehicle with a valid driver’s license

What We Offer

Salary Disclaimer

Compensation Range: $83,304.50 - $104,130.63 annually

Vehicle Program:Variable allowance based on actual driving patterns for fair, performance‑aligned reimbursement
Transparent pay structure with clear growth progression

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs.

Benefits and employee perks:

• Comprehensive health coverage plan that includes medical, dental and vision
• Life insurance, disability and wellness programs
• Tuition Reimbursement Program
• Vacation, Paid Personal Time and Sick days
• Matching RRSP contribution
• Employee Discounts
• Employee and Family Assistant Program
• And more.

AI Use Disclosure

“Konica Minolta Business Solutions (Canada) Ltd. or our third‑party contractors may use Artificial Intelligence in the recruitment process.”

#KM

Présentation

Konica Minolta Business Solutions' (Konica Minolta)journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20thanniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook,YouTube,LinkedInandTwitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such assales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Au sujet de Konica Minolta

Solutions d’affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d’affaires, on retrouve des services de TI, la gestion intelligente de l’information, des solutions de sécurité vidéo et des services d’impression gérés ainsi que des technologies de bureau et des solutions d’impression industrielle et commerciale. L’année 2025 marque le 20e anniversaire de l’entrée de Konica Minolta dans le marché de l’impression de production; l’entreprise souligne « 20 années d’excellence, d’innovation et de résultats » tout en continuant d’être une figure de proue dans l’impression numérique commerciale. C’est aussi l’année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d’innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d’Amérique de Forbes, d’avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d’avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s’être vue décerner les prix BLI « A3 Line of the Year » 2021 et 2025 et « Most Colour Consistent A3 Brand » 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l’entreprise sur Facebook, YouTube, LinkedIn et Twitter.

Konica Minolta fonctionne selon un modèle de services partagés nord-américain qui permet d’harmoniser les priorités transfrontalières et d’améliorer la prestation de services aux organisations opérationnelles. Le modèle combine des fonctions de service américaine et canadienne afin d’offrir davantage de ressources aux services de soutien comme l’administration des ventes, la logistique et la chaîne d’approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.

Déclaration EOE

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.