Sr BMC Helix ITSM Developer

Netreo, A BMC Company; Montreal; Remote; CAD 97,000 - 163,000; Full time

Job summary

A leading software company is seeking a Sr BMC Helix ITSM Developer to enhance and maintain their solutions in a diverse and innovative work environment. This role demands extensive experience in BMC Helix ITSM and SQL development, with significant responsibilities in both development and administration.

Qualifications

• 8+ years of hands-on experience with BMC Helix ITSM and AR System development.
• Strong knowledge and development experience with Digital Workplace Advanced.

Responsibilities

• Design, develop, and maintain solutions within BMC Helix ITSM.
• Integrate BMC Helix ITSM with third-party systems using REST APIs.

Skills

Development experience with BMC Helix ITSM

SQL query writing

Integration with third-party systems

Troubleshooting skills

Education

Relevant experience in ITSM processes

Job description

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Remote

"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!

Description And Requirements

CareerArc Code

CA-JR

Remote

"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!

Our SaaS Ops department focuses on delivering SaaS excellence and a great SaaS experience for our customers. We continuously grow by adding and implementing the most cutting-edge technologies and investing in Innovation! Our team is a global and versatile group of professionals, so if you’re looking for a place where your ideas will be heard – this is the place for you!

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

We are seeking an experienced BMC Helix ITSM and AR System Developer with a strong background in Digital Workplace Advanced workflow designer, Helix Innovation Suite, CMDB/Asset Management, Helix Dashboards and BMC Helix data Manager (HDM). This role will involve approximately 60–70% hands-on development work and 30–40% administration and support, including system health, upgrades/Patches, and integrations. You will be responsible for designing and building scalable solutions, integrating with third-party systems, and enhancing our existing BMC Helix ecosystem.

• Design, develop, and maintain solutions within BMC Helix ITSM, AR System, and Innovation Suite applications.
• Develop workflows and service catalog items using Digital Workplace Advanced (DWP-A) and Workflow Designer.
• Design, Develop, Configure and enhance CMDB and Asset Management modules, ensuring data integrity and alignment with ITIL standards.
• Create dashboards and reporting using BMC Helix Dashboards.
• Design, develop SQL queries and execute per business requirement.
• Collaborate with cross-functional teams to understand requirements and translate them into technical solutions.
• Integrate BMC Helix ITSM with third-party systems using REST APIs, Web Services, and other standard methods.
• Perform system administration tasks including user management, access controls, health checks, upgrades, and patching.
• Provide technical leadership on best practices in BMC Helix development and administration.
• Document solutions, processes, and configurations for knowledge sharing and compliance.
  
  

To ensure you’re set up for success, you will bring the following skillset & experience:

• 8+ years of hands-on experience with BMC Helix ITSM and AR System development.
• Strong knowledge and development experience with Digital Workplace Advanced workflow Designer.
• Proficient in Helix Innovation Studio / Innovation Suite application development.
• Strong knowledge and implementation experience with CMDB and Asset Management.
• Proficient with BMC Helix Dashboards for reporting and visualization.
• Proficient in writing complex SQL queries or script per business requirement
• Experience designing and implementing integrations between BMC Helix and external systems using REST API, SOAP, or middleware.
• Strong understanding of ITSM processes and frameworks (ITIL V3/V4 preferred).
• Good scripting and troubleshooting skills.
  
  

Whilst these are nice to have, our team can help you develop in the following skills:

• BMC Certifications in ITSM, DWP, or Innovation Studio.
• Exposure to cloud-based deployments and containerized environments (e.g., Docker, Kubernetes, helm etc).
• Knowledge of Agile methodologies and working in DevOps environments.
• Experience with automation tools or orchestration frameworks ( Jenkins etc.).
• Experience with scripting language ( Bash/Python/Java Script)
  
  

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $97,500 - $162,500

Min salary

97,500

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

Mid point salary

130,000

Max salary

162,500

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Software Development

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