Sr. Associate Sales Support Consultant - Ontario

McKesson; Ontario; On-site; CAD 59,000 - 99,000; Full time

Job summary

A leading company in healthcare seeks a Sr. Associate Sales Support Consultant to enhance customer experience and support sales operations. The role involves collaboration with internal teams and managing tasks in a fast-paced environment, focusing on customer satisfaction and operational efficiency.

Qualifications

• 2-3 years of experience in a related field.
• Basic knowledge of distribution and retail pharmacy operations.

Responsibilities

• Supports sales operations for regional distribution activities.
• Assists in resolving customer issues efficiently.
• Coordinates with the sales team to support business development.

Skills

Customer-focused

Interpersonal skills

Communication skills

Problem-solving

Time management

Tools

Microsoft Office 365

Salesforce

AS400

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Summary

The Sr. Associate Sales Support Consultant will support with various tasks related to regional activities, processes, initiatives, and issues impacting retail and institutional customers. The Sr. Associate Sales Support Consultant will work with various internal teams to help implement operational solutions and will support the Sales teams in ensuring a positive customer experience.

Specific Responsibilities

• Assists the development and implementation of tactical approaches to customer-impacting events and activities, such as service disruptions, operational outages, strategic initiatives, and business process optimizations. Focuses on enhancing the customer experience.
• Supports sales operations for regional distribution activities, initiatives, or issues that may affect customers. Collaborates with cross-functional teams to help define communication needs and assists Sales leaders in external execution.
• Assists in resolving customer issues efficiently to help the sales team operate more effectively and strengthen distribution partnerships.
• Coordinates with the sales team to support business development and retention activities. Helps in organizing regional activities to enable efficient sales operations and growth. Assists in assessing results and implementing improvements.
• Manages tasks in a fast-paced environment, addressing both proactive initiatives and reactive events.
• Contributes to creative solutions for issues and supports project alignment and prioritization.
• Supports the measurement, analysis, and reporting on regional initiatives' performance. Monitors metrics and aids in adjusting to maximize impact and effectiveness as needed.

General Responsibilities

• Demonstrates a customer-focused approach with an understanding of overall business objectives.
• Shows initiative and resourcefulness in supporting improvements to the customer experience.
• Supports project management activities with effective prioritization, multi-tasking, and time management skills to ensure tasks are completed efficiently.
• Ensures work is completed accurately and maintains a high level of quality in all tasks.
• Engages in creative thinking and is open to learning new methods and approaches.
• Builds positive relationships with cross-functional internal teams.
• Embraces a mindset of continuous improvement and seeks opportunities to contribute to team goals.

Position Requirements

• 2-3 years of experience in a related field.
• Basic knowledge of distribution and retail pharmacy operations.
• Proficiency in Microsoft Office 365 (Word, Excel, PowerPoint).
• Familiarity with McKesson systems (Salesforce, MBA, AS400, data cubes) is a plus.
• Ability to work collaboratively in a team environment and develop cross-functional relationships.
• Strong interpersonal and communication skills, both written and verbal.
• Self-motivated with good organizational, planning, and time management skills. Focused on results, detail-oriented, with basic problem-solving and decision-making abilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment, maintaining focus on key deliverables.
• Bilingual in English and French is an asset but not required. (Depending on the region)
• Limited travel requirements.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position : $59,100 - $98,500

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.