Sr. Analyst, Product and Pricing Operations

Salesforce, Inc.; Toronto; Hybrid; CAD 88,000 - 122,000; Full time

Job summary

Salesforce, Inc. is seeking a Sr. Analyst in Product and Pricing Operations in Toronto.

The role focuses on designing and refining New Product Introduction frameworks, driving cross-functional alignment, and enabling rapid go-to-market readiness for new and migrating products. You will manage pricing structure migrations, SKU provisioning, and quote-to-cash configurations while coordinating with Sales, Product, and Operations to deliver measurable improvements in launch success and lifecycle

Qualifications

• 3–5+ years in complex business and technical environments.
• Experience designing or optimizing New Product Introduction processes.
• Strong PM background with cross-functional change and integration experience.

Responsibilities

• Design, stand up, and refine NPI frameworks for cross-functional alignment.
• Capture stakeholder feedback and translate insights into actionable requirements.
• Lead operational workstreams for new product launches and GTM readiness.
• Support migration of contracts, SKUs, and pricing during integrations.
• Coordinate cross-functional launch initiatives and track milestones and risks.

Skills

CRM/SFA

QTC/Price-Book

Project management

Data analysis

Cross-functional leadership

Tools

Salesforce

Job description

## Sr. Analyst, Product and Pricing OperationsApply: Office - Flexible: Canada - Toronto: Full time: Posted Today: JR363492*To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.*Job CategoryOperationsJob Details****About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.**The Experience** You'll join the Product & Pricing Operations team at Salesforce, driving the transformation of our New Product Introduction framework and shaping how feedback from sellers, customers, and operators turns into real process improvements. You'll also play a key role in launching recently acquired products, migrating contracts, and integrating legacy offerings. This is a hybrid role with three days in office each week. **What You'll Actually Be Doing*** Design, stand up, and continually refine NPI frameworks that streamline cross-functional alignment and scale launch throughput and capacity.* Establish systematic channels to collect, analyze, and synthesize feedback from internal and external stakeholders, including Sales, Customer Support, Product, and Operations.* Tie stakeholder feedback back to operational enhancements that improve launch success rates and the product lifecycle experience.* Lead key operational workstreams for newly acquired product launches to ensure rapid go-to-market readiness.* Support the migration of customer contracts, SKUs, and pricing structures during integration and sunsetting efforts.* Coordinate and lead cross-functional launch initiatives, tracking milestones, risks, and dependencies to ensure successful General Availability deployments.* Ensure end-to-end operational readiness across quoting, packaging, discounting, provisioning, activation, service delivery, invoicing, and sales readiness.* Configure, stage, deploy, and maintain product configuration data, price books, and SKUs in Salesforce.* Investigate and troubleshoot release blockers or production incidents in complex CRM and quote-to-cash environments.**You're Our Person If...*** You have 3-5+ years of experience in complex business and technical environments, such as management consulting, business operations, or product operations.* You have a proven track record designing, transforming, or optimizing New Product Introduction processes and frameworks.* You can capture stakeholder feedback, translate qualitative and quantitative insights into actionable requirements, and deliver measurable operational improvements.* You have a strong project management background with experience driving cross-functional change and integration initiatives.* You have hands-on technical and functional experience with CRM, SFA, or Quote-to-Cash / Price Book systems.* You have strong analytical, organizational, and problem-solving skills with high attention to detail.* You have exceptional written and verbal communication skills.* You can think independently and evaluate broad downstream impacts across multi-functional organizations.* You're proactive, self-motivated, and a collaborative team player.**Even Better If...*** You hold a PMP certification.* You have prior experience supporting acquisition integrations, product migrations, or contract transitions.* You have Salesforce platform experience specifically within CRM, SFA, and Quote-to-Cash / Price Book systems.* You're familiar with release staging, SKU architecture, and resolving release blockers.Unleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and *be your best*, and our AI agents accelerate your impact so you can *do your best*. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.### ### For Ontario-based roles, the base salary hiring range for this position is CAD 88,400 to CAD 121,600 annually.### ### The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.This posting is to fill a vacancy on our team, unless otherwise noted.