Sr. Analyst, Digital Supply Chain

Kraft Heinz; Toronto; On-site; CAD 127,538 - 159,352; Full time

Benefits offered by this job

Health coverage for employees and dependents

401k

Performance-based bonus

Job summary

Kraft Heinz is looking for a Sr. Analyst in Toronto to support North America's forecasting digital transformation by enhancing the o9 Demand Planning tool. This role focuses on collaborating with stakeholders to gather requirements and manage testing of new functionalities.

The ideal candidate should have a relevant bachelor’s degree and at least two years of experience in demand planning or forecasting. If you have strong proficiency in Excel and a knack for cross-functional project management, we'd love to meet you!

Qualifications

• 2+ years of experience in a demand planning and/or forecasting role.
• Demonstrated ability to manage cross-functional relationships.
• Familiarity with Agile delivery methods and tools such as Jira.

Responsibilities

• Partner with stakeholders to document requirements for o9 functionality.
• Execute user acceptance testing for new feature releases.
• Coordinate end-user training and support.

Skills

Excel proficiency

Cross-functional relationship management

Data analysis and interpretation

Problem-solving skills

Strong communication skills

Education

Bachelor’s degree in Supply Chain, Engineering, Business, or Logistics

Tools

Microsoft Office (PowerPoint, Word, Outlook)

Job description

The Sr. Analyst, o9 Demand Capabilities supports North America’s end-to‑end forecasting digital transformation by serving as the subject‑matter expert for enhancements to the o9 Demand Planning tool. This role partners with business and technical stakeholders to gather requirements, test and validate new functionality, and lead deployment and end‑user adoption of new o9 capabilities. Working in an Agile‑at‑Scale digital pod, the role executes the forecasting product roadmap and delivers quarterly objectives in collaboration with Demand Planning, IT, Data/ML Engineering, Sales, Marketing, and Supply Chain to increase automation and improve planning efficiency.

Job Description

Primary Responsibilities

• Partner with business stakeholders to elicit and document requirements for new and enhanced o9 functionality; develop supporting process maps as needed.
• Evaluate how the recommended enhancements are expected to impact KPIs.
• Plan and execute user acceptance testing (UAT) for new feature releases; document results and obtain release sign‑off prior to production deployment.
• Develop and deliver change management plans for new o9 feature releases.
• Coordinate end‑user enablement, including training schedules, training materials, hyper‑care support, and desk‑side pairing.
• Perform post‑production validation for new releases; collect and synthesize user feedback through quarterly surveys.
• Create and administer quarterly NPS surveys; summarize insights and recommendations for the product/team roadmap.
• Lead product demonstrations for end users, stakeholders, and broader Supply Chain teams.
• Provide stakeholder updates on new capabilities through Sprint Reviews and other Agile ceremonies (sprint planning, backlog refinement, sprint goals, reviews).
• Recommend release timing and sequencing for promoting new functionality into the o9 production environment.
• Recommend configuration work assignments based on team member expertise, prior solution experience, and strengths.
• Collaborate with the o9 Operations SME to ensure operational readiness and that training documentation is current.
• Partner with Modelling SMEs during testing to validate functionality and solution performance as required.

Qualifications

Required

• Bachelor’s degree in Supply Chain, Engineering, Business, Logistics, or a related field
• 2+ years of experience in a demand planning and/or forecasting role
• Demonstrated ability to manage cross‑functional relationships with internal and external stakeholders
• Proficiency in Excel and working knowledge of Microsoft Office (PowerPoint, Word, Outlook)

Preferred

• Experience in a large‑scale Food & Beverage (CPG) manufacturing environment
• Experience with o9 Demand Planning (or similar forecasting/planning platforms)
• Familiarity with Agile delivery methods and tools such as Jira (e.g., backlog refinement, sprint ceremonies, user stories)
• Experience providing day‑to‑day technical and design direction (e.g., requirements clarification, solution design support, testing/UAT coordination)

Skills/Abilities

• Growth mindset with a self‑starter mentality; takes ownership and drives work to completion
• Strong attention to detail and commitment to quality in analysis and execution
• Proven problem‑solving skills with the ability to troubleshoot issues and propose practical solutions
• High learning agility and adaptability in a fast‑paced, evolving environment
• Demonstrated critical thinking and sound judgment when evaluating options and tradeoffs
• Strong data analysis and interpretation skills; able to translate insights into clear recommendations
• Strong presentation, storytelling, and verbal/written communication skills for both technical and non‑technical audiences
• Strong interpersonal skills and ability to collaborate effectively within cross‑functional teams
• Enthusiasm for leveraging AI/automation to accelerate requirements‑to‑release delivery (e.g., improving documentation, testing, and stakeholder alignment)

New Hire Base Salary Range

$89,800.00 - $112,200.00

Bonus

This position is eligible for a performance‑based bonus as provided by the plan terms and governing documents.

The compensation offered will take into account internal equity and may vary depending on the candidate’s geographic region, job‑related knowledge, skills, and experience among other factors.

Benefits

Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Wellbeing

We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well‑being lifestyle for our employees and their families.

Benefit Categories

• Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
• Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
• Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs
• Financial – 401k, Life, Accidental Death & Dismemberment, Disability

Location(s)

Chicago/Aon Center, Pittsburgh/PPG, Toronto

Equal Opportunity Statement

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact [e-mail] for assistance.