Sr Analyst, Inst. Trading Support & Client Onboarding

Sr Analyst, Inst. Trading Support & Client Onboarding

Location: Hybrid

Job Number: 25942

Category: Senior Professional

Status: Permanent

Type of Contract: Permanent

Schedule: Full-Time

City: Toronto

Area of Interest: Financial markets and treasury

The Financial Markets Institutional Trading Support & Client Onboarding team provides institutional clients with the highest quality of service and supports multiple trading desks and groups including Institutional Equities, Options, ETF Market Making, Electronic Trading & Program Trading, Financial Products, Equity Capital Markets and Risk Management Solutions.

As a primary contact for Institutional clients, you will work closely with Traders to manage Client Onboarding & KYC / Due Diligence updates, client inquiries, manage account collateral, cash management, margin, security borrowing and lending, trade clearing & settlements, and client reporting, while ensuring the bank is minimized of any risk. You will share financial market expertise to provide information & recommendations regarding specific products and services like account types (Cash, COD / DVP, Margin, Options, DMA), electronic trading, client reporting and online access.

Your Role:

• Work closely with Traders, Sales, Business Heads, Business Management, and Technology Support teams in various sectors within Financial Markets.
• Provide excellent client service and share financial markets expertise with large Institutional and alternative asset management clients.
• Possess a strong understanding of risk management processes, investment strategies, and investment products.
• Comprehend complex asset management strategies and understand the impacts to client portfolios with respect to cash/margin, collateral, corporate actions, and manage overall bank risk in real time.
• Coordinate client day-to-day activities with internal partners including Trading Desks, Securities Lending, Fixed Income, Risk Management, Legal and Compliance, Cash Management, Foreign Exchange, Operational Risk, Accounting, and Tax.
• Manage risk through monitoring of Trader Inventories and positions and ensure accurate reporting for PnL.
• Manage the segregation and buy-in process with clients, operational control, and securities lending group.
• Manage Client Onboarding and Trading Platform connectivity for Institutional Cash on Delivery, Cash Custody, Margin, Options, NCIB, and At-The-Market clients and manage the KYC refresher process on an ongoing basis.
• Lead client meetings, identify existing and potential client issues, and provide efficient solutions to clients.
• Demonstrate strong communication skills and manage clear, concise internal and external communications.
• Lead projects, such as regulatory updates, T+1, KYC for Compliance, strategic initiatives, and business development growth.
• Review processes and procedures, propose & implement improvements such as automation solutions, and ensure documentation for business continuity.
• Foster strong cross-functional relationships with business partners for cohesive operational flow that maximizes efficiency and champions interdepartmental process improvements.
• Train and mentor junior staff.

Prerequisites:

• Bachelor’s in BCom, CSC or CFA, and 3 to 5 years of relevant experience in Financial Markets or Securities.
• Knowledge of securities trading, lending, borrowing, settlements, business capabilities, and financial markets businesses, activities, and ecosystem including products, systems, key processes, and regulatory requirements.
• Excellent skills in analysis, organization, and managing multiple priorities simultaneously.
• Excellent interpersonal, communication, and client service skills.
• Great team spirit, proactivity, positive attitude, motivation, and commitment.
• Capacity to work under pressure in a constantly changing environment to support a demanding professional clientele and Trading Desks.
• Bilingualism both spoken and written (English and French) is considered an asset.
• Completion of Conducts and Practices Handbook (CPH), Options Licensing Course (OLC), and licensing with CIRO within 6 months required, potential of licensing with FINRA within a year.

Skills:

• Analytical thinking
• Business Development
• Client-focused
• Communication
• Decision Making
• Diversity & Inclusion
• Financial Markets Initiative
• Leadership
• Learning Agility
• Multitasking
• Relationship Management
• Support
• Resilience
• Securities Regulation
• Teamwork

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.