Sr. Access & Affordability Associate - JJIM Canada

7710-Janssen-Ortho Inc. (formerly Ortho-McNe Legal Entity; Toronto; Hybrid; CAD 95,000 - 145,000; Full time

Job summary

Johnson & Johnson Innovative Medicine in Toronto, Ontario, is hiring a Senior Access & Affordability Associate, BioAdvance. This hybrid role requires on-site presence three days a week and focuses on patient access and affordability programs across Immunology and Oncology portfolios.

You will support reimbursement cases, develop standardized processes, collaborate with payers and internal teams, and drive program improvements.

Qualifications

• Undergraduate degree in Pharmacy, Life Sciences, or Business.
• At least two years of experience in patient support programs, insurance navigation, reimbursement, or a related healthcare or financial role.
• Strong understanding of Canadian public and private payer systems, reimbursement processes, eligibility requirements, and patient access programs.
• Demonstrated analytical, organizational, and project management skills, with proficiency in data analysis, reporting, process development, and financial reconciliation.
• Ability to work independently, manage competing priorities, exercise sound judgment, and identify the broader operational and financial impact of issues.
• Strong written and verbal communication skills, including the ability to translate complex reimbursement information for diverse audiences.
• Customer-focused and collaborative approach with the ability to build effective internal and external working relationships.
• Proficiency in Microsoft Excel, Word, and PowerPoint.

Responsibilities

• 35% Financial Oversight & Program Governance Lead and perform reconciliation of high-value, high-volume operational invoices for reimbursement and service partners, ensuring appropriate validation, approvals, documentation, and adherence to financial audit requirements.
• Oversee the execution and monitoring of assigned Access & Affordability programs across the Immunology and Oncology portfolios, including key financial controls, exception management, and issue follow-up.
• Identify financial discrepancies, control gaps, and emerging risks; coordinate timely resolution with Finance, vendors, and program stakeholders.
• 30% Reimbursement Case Support & Stakeholder Collaboration Provide support for complex reimbursement issues by reviewing cases and researching eligibility, benefit coverage, payer criteria, and applicable program requirements.
• Collaborate with payers, pharmacies, the Access team, Reimbursement Analysts, BioAdvance Coordinators, and Regional Managers to resolve reimbursement challenges efficiently.
• Generate monitoring reports and provide approved data and case insights to authorized internal and external stakeholders.
• Act as a resource and mentor by sharing reimbursement best practices and supporting consistent issue resolution.
• 15% Process Development, Standardization & Training Develop, maintain, and standardize SOPs, templates, process maps, job aids, and controls across the Reimbursement Centre of Excellence and BioAdvance field teams.
• Support the BioAdvance Professional Development team in communicating new standards, procedures, payer requirements, and renewal processes.
• Participate in training and educational initiatives that build team knowledge of the evolving reimbursement landscape.
• 10% Performance Monitoring, Reporting & Insights Track reimbursement and program metrics to identify trends, discrepancies, utilization patterns, and opportunities for improvement.
• Prepare and deliver clear, concise reports, presentations, and recommendations for leadership, internal teams, and external stakeholders.
• Use data and operational insights to support collaboration with Access teams and inform program decisions.
• 10% Vendor & Project Management Support the management of external vendors against service, compliance, operational, and innovation expectations.
• Coordinate issue resolution, review performance metrics, and recommend process improvements based on observed trends and risks.
• Contribute to scopes of work, resource requirements, cost estimates, implementation plans, schedules, and risk management for new or revised financial assistance and free-goods processes and policies.

Skills

Account Management

AI Judgement Integration

Analytical Reasoning

Coaching

Communication

Compliance Management

Consulting

Cross-Functional Collaboration

Escalation Mgmt

Finance Platforms

Financial Reports

Market Access Reimbursement

Market Opportunity

Performance Measurement

Pricing Strategies

Problem Solving

SOP

Education

Pharmacy degree

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Market Access Job Sub Function: Reimbursement Job Category: Professional All Job Posting Locations: Toronto, Ontario, Canada

Job Description: Johnson & Johnson Innovative Medicine, is recruiting for a Sr. Access & Affordability Associate, BioAdvance. This position is located in Toronto, Ontario. This is a hybrid role which includes to be on-site 3 days a week. Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine

Position Summary

The Access & Affordability Senior Associate supports the effective delivery, financial stewardship, and continuous improvement of patient access and affordability programs across the Immunology and Oncology portfolios. The role provides subject-matter support for complex reimbursement cases, oversees assigned program controls and reconciliations, develops standardized processes and tools, and collaborates with internal teams, payers, pharmacies, and service partners to resolve issues and improve program performance. The Senior Associate works independently with limited supervision, applies project management discipline to assigned initiatives, and communicates insights, risks, and recommendations to stakeholders and leadership.

Job Responsibilities

• 35% Financial Oversight & Program Governance Lead and perform reconciliation of high-value, high-volume operational invoices for reimbursement and service partners, ensuring appropriate validation, approvals, documentation, and adherence to financial audit requirements. Oversee the execution and monitoring of assigned Access & Affordability programs across the Immunology and Oncology portfolios, including key financial controls, exception management, and issue follow-up. Identify financial discrepancies, control gaps, and emerging risks; coordinate timely resolution with Finance, vendors, and program stakeholders.
• 30% Reimbursement Case Support & Stakeholder Collaboration Provide support for complex reimbursement issues by reviewing cases and researching eligibility, benefit coverage, payer criteria, and applicable program requirements. Collaborate with payers, pharmacies, the Access team, Reimbursement Analysts, BioAdvance Coordinators, and Regional Managers to resolve reimbursement challenges efficiently. Generate monitoring reports and provide approved data and case insights to authorized internal and external stakeholders. Act as a resource and mentor by sharing reimbursement best practices and supporting consistent issue resolution.
• 15% Process Development, Standardization & Training Develop, maintain, and standardize SOPs, templates, process maps, job aids, and controls across the Reimbursement Centre of Excellence and BioAdvance field teams. Support the BioAdvance Professional Development team in communicating new standards, procedures, payer requirements, and renewal processes. Participate in training and educational initiatives that build team knowledge of the evolving reimbursement landscape.
• 10% Performance Monitoring, Reporting & Insights Track reimbursement and program metrics to identify trends, discrepancies, utilization patterns, and opportunities for improvement. Prepare and deliver clear, concise reports, presentations, and recommendations for leadership, internal teams, and external stakeholders. Use data and operational insights to support collaboration with Access teams and inform program decisions.
• 10% Vendor & Project Management Support the management of external vendors against service, compliance, operational, and innovation expectations. Coordinate issue resolution, review performance metrics, and recommend process improvements based on observed trends and risks. Contribute to scopes of work, resource requirements, cost estimates, implementation plans, schedules, and risk management for new or revised financial assistance and free-goods processes and policies. Apply project management practices to assigned initiatives, including management of scope, quality, schedule, budget, resources, and risks.

Qualifications

Required:

• Undergraduate degree in Pharmacy, Life Sciences, Business, or a related field.
• At least two years of experience in patient support programs, insurance navigation, reimbursement, or a related healthcare or financial role.
• Strong understanding of Canadian public and private payer systems, reimbursement processes, eligibility requirements, and patient access programs.
• Demonstrated analytical, organizational, and project management skills, with proficiency in data analysis, reporting, process development, and financial reconciliation.
• Ability to work independently, manage competing priorities, exercise sound judgment, and identify the broader operational and financial impact of issues.
• Strong written and verbal communication skills, including the ability to translate complex reimbursement information for diverse audiences.
• Customer-focused and collaborative approach with the ability to build effective internal and external working relationships.
• Proficiency in Microsoft Excel, Word, and PowerPoint.

Preferred Qualifications:

• Experience in the pharmaceutical, pharmacy, patient support, or healthcare services sector.
• Experience with healthcare compliance requirements related to reimbursement, billing, financial controls, or audit readiness.
• Experience using data management tools, reporting platforms, or customer relationship management systems.
• Experience supporting or coordinating cross-functional teams and external vendors.
• Pharmacist or pharmacy experience.
• Bilingual proficiency in English and French.
• Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and applying new tools over time

Additional Role Requirements

• Minimal domestic travel, up to approximately 5%.
• No direct people-management responsibility; experience coordinating vendors or supporting the work of others is an asset.
• Office-based role requiring regular computer use, sustained visual focus, and attention to detailed financial and reimbursement information.

Required Skills

• Account Management, AI Judgement Integration, Analytical Reasoning, Coaching, Communication, Compliance Management, Consulting, Cross-Functional Collaboration, Escalation Management, Finance and Accounting Platforms, Financial Reports, Market Access Reimbursement, Market Opportunity Assessment, Performance Measurement, Pricing Strategies, Problem Solving, Standard Operating Procedure (SOP)

Preferred Skills

• Account Management, AI Judgement Integration, Analytical Reasoning, Coaching, Communication, Compliance Management, Consulting, Cross-Functional Collaboration, Escalation Management, Finance and Accounting Platforms, Financial Reports, Market Access Reimbursement, Market Opportunity Assessment, Performance Measurement, Pricing Strategies, Problem Solving, Standard Operating Procedure (SOP)

Live Engagement

Thank you for your interest in J&J. As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. If you require any accommodation at any point in the recruitment process, please let us know and we will work with you in an effort to ensure that you are able to fully participate in the process.

Pay Transparency

The anticipated base pay range for this position is : 94,900.00 CAD - 144,900.00 CAD

The Company uses AI in its assessment of applicants. This job posting is for an existing position. At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at https://www.jnj.com/. Our Credo calls on us to respect the dignity of every individual and create an environment for all people to thrive. Throughout the recruitment process - from application through hiring - we are committed to providing reasonable accommodations/adjustments for qualified candidates with disabilities. If you need support at any stage of the recruitment process, please complete our candidate accommodation request form so we can assist you.

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