Sport Shop Assistant

Canlan Sports; Burnaby; On-site; CAD 25,000 - 28,000; Full time

Job summary

Canlan Sports is hiring a dynamic Sports Shop Assistant to provide excellent service and drive sales in a busy retail environment.

You will learn and apply product knowledge, operate the ORION POS system, and maintain an organized shop floor while handling cash and stock with care.

The role supports shop operations with opening/closing procedures, safety training, and adherence to company policies, contributing to a welcoming customer experience.

Qualifications

• High school education or equivalent completion.
• Minimum one year of retail and/or customer service experience.
• Proficiency in Microsoft Word and Excel.
• Professional appearance with a positive demeanor.

Responsibilities

• Implement shop opening and closing procedures diligently, based on shift requirements.
• Receive, store, and showcase products securely following established protocols.
• Demonstrate comprehensive product knowledge and participate in product knowledge seminars.
• Engage customers actively through greetings, maintaining a retail presence, and promoting sports shop products.
• Execute initiatives effectively using the ORION POS system and cash handling procedures.
• Develop and maintain skate sharpening skills and certification.
• Communicate customer questions, suggestions, or complaints to the Sports Shop Supervisor.
• Monitor stock levels and uphold cleanliness in the shop and inventory.
• Restock and maintain shop products on the sales floor as needed.
• Adhere to all Risk Management policies and procedures.
• Report any unsafe health & safety conditions promptly.
• Complete training in WHMIS, Workplace Violence, Emergency Plan, Incident Reports, and First Aid protocols.
• Wear appropriate Personal Protective Equipment (PPE) when necessary.
• Employ energy management best practices and minimize environmental impact.

Skills

Customer service

Cash handling

POS system

Microsoft Word

Microsoft Excel

Communication skills

Organized

Education

High school diploma or equivalent

Tools

ORION POS system

WHMIS training

Excel

Word

Job description

Canlan Sports exists to create experiences where people find their people through the power of play, because we believe everyone deserves a team. As North America's largest private sector owner and operator off recreational sports complexes, Canlan Sports brings that belief to life across 15 multi-sport complexes and more than 70 playing surfaces spanning Canada and the United States. From ice and court to turf and digital, we offer a wide array of recreational sports experiences designed to build community, foster connection, and change lives for the better.

Rate of Pay: $18.75 - $19.80/ hour

Job Summary

Join Canlan Sports, a premier private-sector owner and operator of recreational sports complexes in North America, as a dynamic Sports Shop Assistant. This role involves providing exceptional service and sales in a friendly, organized environment.

Responsibilities

• Implement shop opening and closing procedures diligently, based on shift requirements.
• Receive, store, and showcase products securely following established protocols.
• Demonstrate comprehensive product knowledge and participate in product knowledge seminars.
• Engage customers actively through greetings, maintaining a retail presence, and promoting sports shop products.
• Execute initiatives effectively using the ORION POS system and cash handling procedures.
• Develop and maintain skate sharpening skills and certification.
• Communicate customer questions, suggestions, or complaints to the Sports Shop Supervisor.
• Monitor stock levels and uphold cleanliness in the shop and inventory.
• Restock and maintain shop products on the sales floor as needed.
• Adhere to all Risk Management policies and procedures.
• Report any unsafe health & safety conditions promptly.
• Complete training in WHMIS, Workplace Violence, Emergency Plan, Incident Reports, and First Aid protocols.
• Wear appropriate Personal Protective Equipment (PPE) when necessary.
• Employ energy management best practices and minimize environmental impact.

Qualifications and Education

High school education or equivalent completion.

Abilities, Attributes, and Experience

• Minimum one year of retail and/or customer service experience.
• Flexibility in working hours, including evenings and weekends.
• Prior experience with cash handling via a POS system is advantageous.
• Proficiency in Microsoft Word and Excel.
• Professional appearance with a positive demeanor.
• Exceptional communication skills.
• Organized, punctual, and articulate.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial, and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices. As part of our recruitment and hiring practices, we may use AI-based tools to assist in the initial screening and assessment of applications. All final hiring decisions are made by human reviewers.