Splunk ITSI

Insight Global; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading technology services company in Toronto is seeking a Splunk IT Service Intelligence (ITSI) SME to lead the implementation of ITSI within a large-scale AIOps initiative. The ideal candidate will have over 5 years of experience with Splunk Enterprise and hands-on ITSI implementation experience. This position offers an inclusive workplace valuing diverse backgrounds.

Qualifications

• 5+ years working with Splunk Enterprise in large-scale environments.
• 3+ years of hands-on Splunk ITSI implementation experience.
• Expertise in service modeling, KPIs, dashboards, correlation searches, and episodes.

Responsibilities

• Lead the implementation of ITSI within a large-scale AIOps initiative.
• Focus on deploying, configuring, and integrating ITSI across enterprise monitoring programs.
• Drive real-time service visibility and automated incident response.

Skills

Splunk Enterprise

ITSI implementation

ServiceNow integration

Scripting (Python, Shell, PowerShell)

Education

Splunk certifications (Admin, ITSI Implementation, Architect)

Job description

Overview

Insight Global is looking for a Splunk IT Service Intelligence (ITSI) SME to lead the implementation of ITSI within a large-scale AIOps initiative. This role sits within Application Operations and will focus on deploying, configuring, and integrating ITSI across enterprise monitoring programs while driving real-time service visibility and automated incident response.

Responsibilities

Lead the implementation of ITSI within a large-scale AIOps initiative, focusing on deploying, configuring, and integrating ITSI across enterprise monitoring programs while driving real-time service visibility and automated incident response.

Skills and Requirements

• 5+ years working with Splunk Enterprise in large-scale environments.
• 3+ years of hands-on Splunk ITSI implementation experience
• Expertise in service modeling, KPIs, dashboards, correlation searches, and episodes.
• Experience integrating ITSI with ServiceNow (required) and Jira (nice-to-have).
• Ability to onboard telemetry from diverse sources into ITSI.
• Familiarity with AIOps pipelines, predictive incident detection, and alert noise reduction.
• Scripting skills (Python, Shell, PowerShell) are an asset.
• Experience supporting Application Operations and SRE teams.
• Knowledge of clustering (indexer/search head), to be confirmed.
• Splunk certifications: Admin, ITSI Implementation, or Architect.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.