Specialty Risk, Account Manager, Personal Insurance

NFP, an Aon company (Canada); Midland; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading insurance firm is seeking a Client Manager in Ontario to provide front-line counseling for personal insurance coverage. The ideal candidate should have a RIBO License, at least 3 years of industry experience, and a strong focus on customer retention. Knowledge of rural properties and exceptional communication skills are essential. This role offers a hybrid work environment and a comprehensive benefits package.

Benefits

Annual bonus plan

Matching RRSP plan

Health Care Spending Account

Support for continuing education

Reimbursement of license fees

Qualifications

• At least 3 years of industry experience, preferably with broad market portal experience.
• Ability to provide a world-class customer experience.
• Proven experience managing a high volume of clients.

Responsibilities

• Sell rural properties and hobby farms.
• Provide exceptional day-to-day customer service.
• Review and process renewals and endorsements.

Skills

RIBO License in good standing

Client retention

Fluency in Broker management systems

Exceptional quotation skills

Ability to communicate in French and English

Education

Professional insurance designation (e.g., CAIB, CIP)

Tools

EPIC

ARS

Job description

SPECI013888_5

Business Line: Personal Lines

Hours Per Week: 35 (Full-Time)

Location: Ontario – Any, Hybrid (https://www.nfp.ca/about-nfp/find-an-office)

Job Duration: Full-Time, Permanent

About The Role

We’re looking for a sales-focused Client Manager who will leverage their industry knowledge and expertise to provide front-line counseling to our clients about their personal insurance coverage, tailored to their unique needs and exposures. This role requires knowledge of rural property exposures and Hobby Farm risks, in addition to finding coverage solutions for difficult-to-place property risks.

What You’ll Do

• Sell rural properties and hobby farms. Commercial farm knowledge is not required.
• Provide exceptional day-to-day customer service to clients while handling client file activities to maintain retention targets.
• Issue policies and changes on various insurer online portals; maintain professional and collaborative relationships with key underwriters.
• Review and process renewals, endorsements, and midterm changes; rewrite/remarket where necessary to enhance the client experience.
• Contribute to premium growth targets by upselling appropriate coverages and referring business to other lines where applicable.
• Stay up to date with insurer partner products, offerings, and market intelligence.

What You Bring

• RIBO License (Registered Insurance Brokers of Ontario) in good standing required; AB Gen 1 or another provincial license is an asset.
• Typically, more than 3 years of industry and/or personal lines experience—preferably with broad market portal experience (e.g., Aviva, Economical, Intact).
• Knowledge of Mutual Markets is an asset.
• Proven experience managing a high volume of clients (alpha split and/or one & done).
• Previous experience in a Contact Centre environment is an asset.
• Excellent computer skills, including fluency in Broker management systems—EPIC & ARS fluency is an asset.
• Ability to drive strong customer retention by providing a world-class customer experience.
• Exceptional quotation skills for cross-selling, upselling, and remarketing.
• Ability to quickly learn the NFP business model and value proposition.
• Ability to work collaboratively with others, both in person and virtually.
• Strong oral and written communication skills.
• Ability to multi-task in a fast-paced & demanding environment while prioritizing customer service.
• Ability to communicate clearly and explain complex concepts in both official languages (French and English) is an asset.
• Professional insurance designation (e.g., CAIB, CIP, CRM) is a plus.

Who We Are

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance, also earning the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers, helping companies and individuals worldwide address risk, workforce, wealth management, and retirement challenges through custom solutions and a people-first approach.

What’s In It For You

NFP’s PeopleFirst culture offers numerous benefits:

• A hybrid environment approach prioritizing staff and client interests.
• Annual bonus plan for all employees.
• Matching RRSP plan of 5% of salary.
• Referral Commission Plan.
• Generous benefits including Health Care Spending Account from day one.
• Support for continuing education and internal career growth opportunities.
• Reimbursement of license fees and professional dues.
• A global team focused on employee retention, client growth, industry innovation, and collaboration.

Our employees are the foundation of our success. We support diversity, inclusion, well-being, and community engagement through various programs and initiatives. We actively participate in charitable activities and community service, contributing to organizations like Women in Insurance Cancer Crusade (WICC), Food Banks Canada, Indspire Canada, and others.

Our business is built on personal connections, whether in offices, on calls, or in the field. We aim to create a more secure future for everyone.

Accommodations are available upon request for candidates participating in all aspects of the selection process.