Specialized purchasing call center agent

American Iron and Metal; Laval; On-site; Full time

Job summary

Join a dynamic team in a permanent full-time position as a call center agent. In this role, you'll be pivotal in purchasing vehicles while providing exceptional customer service. If you have a passion for the automotive industry and enjoy working in a fast-paced environment, this opportunity is perfect for you. Enjoy a competitive salary, commissions, and a variety of perks including paid vacation and a full insurance plan. This established company values its employees and offers exceptional opportunities for advancement, making it an exciting place to grow your career.

Benefits

Salary of $20/H + Commissions

Paid vacation upon hiring

Tuition assistance grants

Full group insurance plan

Telemedicine access

Group RRSP with matching contributions

Employee Assistance Program (EAP)

Referral program

Company-organized events

Free coffee on site

Qualifications

• Must be bilingual in French and English with excellent negotiation skills.
• Experience in a call center is a major asset.

Responsibilities

• Handle incoming customer calls and offer personalized solutions.
• Negotiate and conclude the purchase of vehicles.

Skills

Bilingualism (French and English)

Negotiation skills

Customer service skills

Communication skills

Basic mathematical skills

Ability to multi-task

Interest in the automotive field

Reliability and punctuality

Call center experience

Job description

Company Description

What we offer:

• Salary of $20/H + Commissions;
• Eligible for paid vacation upon hiring;
• AIM tuition assistance grants;
• Full group insurance plan;
• Telemedicine (24/7 access to a doctor);
• Group RRSP with matching employer contribution;
• Employee Assistance Program (EAP);
• Referral program;
• A pleasant and friendly work environment;
• Company-organized events throughout the year (barbecue, Christmas party, etc.);
• Exceptional opportunities for advancement;
• Employee discounts on parts at any Kenny site;
• Central location, close to many services;
• Easily accessible by public transport;
• Free on-site parking;
• Free coffee on site.

Job Description

Permanent full-time position (40 hours a week)
Schedule: must be available during call center opening hours, Monday to Sunday between 8:00 am and 8:00 pm.
Location: 3080 Boul. le Carrefour, Laval, QC H7T 2R5, Canada
WORK ON-SITE ONLY

We are currently looking for motivated individuals to join our call center team located in Laval, Quebec, just across from Carrefour Laval.

As a call center agent specialized in purchasing, you'll play an essential role in buying vehicles for our various branches and assisting in our day-to-day operations. This position offers an exciting opportunity for people with a passion for the automotive industry and who enjoy providing exceptional customer service.

What you’re responsible for:

• Answer incoming customer calls
• Take the time to understand the specific needs of our customers and offer personalized solutions
• Explain our unique business model and highlight its benefits.
• Negotiate and conclude the purchase of cars, keeping in mind purchasing objectives and customer satisfaction;
• Follow up on pending requests and individual customers

Qualifications

To join our team:

• Bilingualism required (French and English)
• Excellent negotiation and persuasion skills
• Excellent customer service skills and positive attitude
• Excellent communication and interpersonal skills
• Basic mathematical skills
• Ability to navigate between different computer systems and applications
• Ability to multi-task in a fast-paced environment
• Interest in the automotive field
• Reliability, punctuality and ability to work days, evenings and weekends
• Call center experience (a major asset)

Additional Information

At Kenny U-Pull, we take pride in giving used vehicles a second life. Our 27 auto recycling yards across Quebec, Ontario, New Brunswick and Nova Scotia are backed by 400+ employees who are passionate about reinventing the market for used cars and helping to create a greener environment for generations to come. Since 2008, we have recycled over 1 million vehicles and counting!

Kenny U-Pull is a division of American Iron & Metal (AIM), a recognized global leader in the metal recycling industry, with more than 125 site locations, 4000 employees worldwide and over 3.5 billion dollars in yearly sales.