Specialized IT Consultant (RQ11431) Community Services Cluster

Softline Technology Inc.; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

The Ministry of Municipal Affairs and Housing seeks a highly experienced Dynamics 365 and Power Platform specialist to lead the ROCS-based modernization efforts. You will design, customize, and integrate case management solutions, with strong emphasis on accessibility and security conformance.

You will work on Model-Driven Apps, Power Pages, and Azure services within a large government environment, collaborating with stakeholders to deliver timely, compliant solutions.

Qualifications

• More than 8 years of experience in technical solution development and customization.
• Strong expertise in MDA, Power Pages Portal, and C# plugin development.
• Hands-on experience with Microsoft cloud technologies including Dynamics 365 CRM, Power Apps, Azure services.

Responsibilities

• Analyze Business Requirements to identify gaps and propose solutions.
• Update/Create Architecture Artefacts and design documents.
• Design, configure and implement enhancements and fixes for the Case Management System.
• Design, configure and implement integration with OPS services.
• Contribute to Quality Assurance activities and ensure governance.
• Collaborate with stakeholders to ensure timely delivery and compliance with standards.

Skills

Model-Driven Apps

Power Pages Portal

C# plugin development

Power Automate

Dynamics 365 CRM

Azure services

Azure DevOps

Dataverse

RBAC / security

Case management

Tools

KingswaySoft

Oracle-to-Dataverse migration

SQL optimization

Azure Blob Storage

Job description

Description

The Rental Housing Enforcement Unit (RHEU) in the Business Management Division of Ministry of Municipal Affairs and Housing (MMAH) monitors compliance with offences under the Residential Tenancies Act, 2006 (RTA), investigates cases of alleged failure to comply and prosecutes alleged offenders where warranted. RHEU also attempts to obtain compliance.

A modernization initiative was undertaken in line with the Government’s “Digital First” Agenda to deliver simpler, faster and better services. This significantly improves the administration of licensed and unlicensed childcares. This initiative will be a key step towards improving safety standards in childcare facilities, covering regulated and unregulated settings throughout Ontario. The investigation details for both licensed and unlicensed care providers be stored in an electronic database, offering immediate visibility into ongoing cases. This will continue to facilitate proactive decision-making and enables quicker responses to critical issues encountered in the field. The modernizes solution brought the Rental Offences Complaint System (ROCS) Application into compliance with the ODASregulation & GO-ITS standards.

The ModernizedRental Offences Complaint System (ROCS) Application went Live in May2025. Further enhancements/refinements are being made to the Modernized Application subsequent to Go Live as per client needs.

This engagement focuses on ROCS Stabilization post-May 2025 go-live, including Model-Driven Apps (MDA) optimization for case management, Power Pages Portal development for external stakeholder access. The consultant will identify and remediate defects, enhance performance, ensure accessibility compliance, and implement stakeholder enhancements.

Deliverables

to be provided by the Vendor include the following:

Analysis

• Analyze Business Requirements to identify gaps along with recommended solution.

Architecture Design

• Update/Create Architecture Artefacts (Business Architecture, Logical Architecture & Physical Architecture Artefacts)
• Update/Create Functional Design Documentation for the Solution
• Update/Create Technical Design Documentation for the Solution

IT Solutions Enhancement / Sustainment

• Design, Configure and Implement Enhancement(s) / Remediate Defects for the Case Management System

Systems Integration

• Design, Configure and Implement Enhancement(s) / Remediate Defects for the Integration with OPS Service(s)

Testing and Quality Assurance (QA)

• Contribute to the Quality Assurance Activities

Implementation

• Collaborate and Coordinate with all Project Stakeholders involved to ensure smooth and timely completion of Activities & Deliverables
• Ensuring Compliance with
• Accessibility for Ontarians with Disabilities Act (AODA)
• Ontario Digital Service Design Guidelines
• OPS Security Directive (GO-ITS 25.0 General Security Requirements)

Systems Deployment Operations and Management

• Provide Packaging, Deployment and Migration Strategy for all Cloud Based Environment(s)

Knowledge Management

• Conduct Knowledge Transfer Session(s) for the CSC Internal Project Team

All Other Tasks as assigned by the Cluster Manager, Project Manager & Technical Lead.

Work Location is 3rd Floor, 777 Bay Street, Toronto, ON

Experience Requirements

The skills and competencies required for the assignment include:

70%

• A. More than 8 years of experience in technical solution development, configuration, and customization, with strong expertise in Model-Driven Apps (MDA), Power Pages Portal, C# plugin development, custom connectors, Power Automate, and case management.
• B. Experience with Microsoft cloud technologies including Dynamics 365 CRM, Power Apps, Power Automate, Power Pages, Azure services, Azure Attachment Storage, Azure Active Directory, Azure DevOps, Key Vault, API Management, Logic Apps, and Power BI.
• C. Hands‑on experience in architecting and implementing case management solutions using Dynamics 365 Model-Driven Apps, including forms, views, dashboards, FetchXML, business process flows, queues, routing, activity management, and role‑based security.
• D. Hands‑on experience designing and developing Power Pages Portals with self‑service forms, authentication, accessibility compliance, responsive design, Dataverse integration, Azure Blob Storage, App Insights, Key Vault, and SQL optimization.
• E. Hands‑on experience with MDA security and data controls, including RBAC, FLS, role‑based access, document management, and secure data handling.
• F. Hands‑on experience designing and developing Azure Logic Apps and Function Apps for system integration and automation.
• G. Hands‑on experience with C# plugin development, including synchronous and asynchronous plugins, FetchXML optimization, transaction handling, security impersonation, custom workflow activities, and Plugin Profiler debugging.
• H. Hands‑on experience with Power Automate workflows and RPA, including approvals, conditional logic, desktop automation, error handling, retry logic, and Dynamics 365 integration.
• I. Knowledge of ODAS and WCAG 2.1 accessibility standards for MDA forms and Power Pages portals.
• J. Experience with third‑party / OPS IAM, authentication, security, and encryption tools and services.
• K. Demonstrated experience with KingswaySoft, Oracle‑to‑Dataverse migration, Azure Blob Storage, and ETL processes.
• L. Hands‑on experience with Azure services, data integration, Dataverse and SQL, testing and QA, ALM and DevOps, SharePoint integration, Power BI, monitoring and diagnostics, and security best practices.

30%

• M. Strong knowledge of and experience with Testing and Quality Assurance Methodologies and best practices.
• N. Strong ability to work under pressure, work with aggressive timelines and be adaptive to change.
• O. Superior verbal and written communication skills.
• P. Ability to develop and present new ideas and conceptualize new approaches and solutions.
• Q. Excellent interpersonal relations and demonstrated ability to work with others effectively in teams.
• R. Demonstrated ability to work with functional and technical teams.
• S. Demonstrated experience with facilitating workshops and meetings.
• T. Demonstrated ability to participate in a large team and work closely with other individual team members.
• U. Demonstrated experience with OPS Quality Assurance Activities.

Supplier Comments

Closing Date/Time: 2026-10-06, 12:00 p.m.

Max submission: 1 (one)

5 days onsite

MUST HAVES:

• More than 7 years of experience with technical hands‑on solutions development, configuration
• Experience with the following Technologies on Microsoft Cloud (MS):
• MS Dynamics 365 CRM
• MS Power App Portal
• MS Power Automate
• MS Azure Services
• MS Azure Attachment Storage
• Hands‑on Experience in designing, developing, integrating and implementation of Azure Storage for Attachment Management with MS Dynamics 365 on cloud
• Hands‑on Experience in Designing, Configuring and Implementation of Portal Applications, Including experience with:
• User Access and Profile Management
• Role Based Data Access Control