Specialiste, systems and processes

Air Transat; Montreal; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking airline that prioritizes customer satisfaction and team spirit. In this role, you'll leverage your expertise to enhance operational practices and optimize system use, contributing to a culture of continuous improvement. Collaborate with diverse teams, conduct user tests, and develop training materials in a modern environment that values inclusivity and innovation. This position offers the chance to make a significant impact while enjoying exclusive travel privileges and a supportive workplace culture. If you're ready to elevate your career in a dynamic setting, this opportunity is for you!

Benefits

Exclusive Travel Privileges

Modern Work Environment

Continuous Training Opportunities

Qualifications

• 5-7 years in technical operations of an airline, ideally in Technical Records & Engineering.
• Proficiency in both French and English, with strong communication skills.

Responsibilities

• Coordinate and execute continuous improvement plans while ensuring deadlines are met.
• Evaluate and document procedures to enhance existing processes.

Skills

Continuous Improvement

Technical Operations

Problem-Solving

Communication Skills

Team Collaboration

Education

College Diploma or Equivalent

Tools

AMOS Software

MS Office (Word, PowerPoint, Teams, Project, Visio, Excel)

Flydocs or Equivalent

Job description

• Contract Type: Permanent - Full Time
• Job Category: Non-Unionized

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we’re just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You'll also have the opportunity to work in a modern, inspiring environment.

Job Description

Reporting to the Director, Systems Support and Continuous Improvement, the incumbent will apply their expertise at the operational level to improve, develop and implement best practices within the teams while optimizing system use.Reporting to the Director, Systems Support and Continuous Improvement, the incumbent will apply their expertise at the operational level to improve, develop and implement best practices within the teams while optimizing system use.

Responsibilities:

• Coordinate and execute the continuous improvement plan, ensuring that deadlines are met;
• Evaluate, analyze, and document procedures to improve existing processes or design new ones as needed for Technical Records & Engineering departments.
• Support and liaise with other departments for interrelated procedures and ensure the standardization of processes;
• Actively collaborate on system data correction;
• Evaluate, document, and initiate all system configuration modifications when necessary;
• During system updates or new versions, carry out and document comprehensive user tests on all impacted systems;
• Create a culture of daily continuous improvement within the teams;
• Participate in the elaboration of user training material;
• Ensure recurring training in collaboration with the Training Department;
• Monitor KPIs and data quality;
• Perform various analyses in support of operations;
• Act as AMOS superuser for the Technical Records & Engineering departments;
• Assist the Director, Systems Support and Continuous Improvement, in the performance of their duties and carry out any other assigned projects and continuous improvement activities.

Qualifications

• College diploma or equivalent;
• Five to seven years of experience in technical operations of an airline, within the Technical Records & Engineering departments if possible
• Experience or certification in continuous improvement;
• Excellent knowledge of AMOS software and modules or equivalent software;
• Knowledge of Flydocs or equivalent
• Very good knowledge of MS Office: Word, PowerPoint, Teams, Project, Visio, and Excel (advanced level);
• Written and spoken proficiency in both French and English;
• Initiative, adaptability, and strong problem-solving skills;
• Strong oral and written communication skills; pedagogy;
• Ability to work well as part of a team;
• Detail-oriented and ability to continuously identify and suggest system and process improvements;

Additional Information

#LI-Hybride

#LI-CB1

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.