Spécialiste Support des Ventes

Nestlé SA; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading coffee company in Canada is looking for a B2B Sales Support Specialist to enhance client onboarding and provide customer service support. The ideal candidate will be bilingual in English and French, with 3-5 years of experience in sales or customer service. This role involves managing business contracts and assisting with inventory control. Competitive pay and excellent benefits package offered.

Benefits

Competitive wage + annual Bonus

Comprehensive health and dental benefits

Free coffee machine + Nespresso credit

Exclusive employee discounts

Excellent training and development programs

Qualifications

• 3-5 years working experience in a sales and/or customer service environment.
• Experience in an international environment is considered an asset.
• Previous experience in a B2B environment is a plus.

Responsibilities

• Manage new business contract process.
• Assist with Supply Chain stock transfers and inventory control.
• Provide monthly/weekly productivity reporting.

Skills

Bilingualism in English and French

Strong interpersonal skills

Comfortable with digital platforms

Job description

____________________________________________________________________________________

REIMAGINE WHAT COFFEE CAN BE...

At Nespresso, we believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscapes for the better. By caring for one another, our farmers, suppliers, and the communities we work with, we can make sure every customer has the best possible experience.

To achieve this, we live by four behaviours. We I*nspire, we Care, we Act, and we iN*novate. Each one of these reflects who we are and how we interact with one another and with the world around us. We live a culture that is built on the principle belief that individually and collectively we can.

What about you? Join the Nespresso team! And reimagine what coffee can be. Reimagine what you can become. Together we grow as individuals and teams. And as an organization.

Here’s why we think you should choose us:

• Competitive wage + annual Bonus
• Comprehensive total rewards benefits package including health and dental benefits that start on day one (including massage, pension plan with employer’s contribution, mental health coverage and Health Spending Account)
• Lifestyle spending Account
• Free coffee machine + monthly Nespresso credit
• Exclusive employee discounts
• Excellent training and development programs
• Growth opportunities
• Free unlimited coffee during working shifts
• Pension plan with competitive employer contributions
• And much more!!!

Position Summary

The B2B Sales Support Specialist ensures seamless onboarding of our business clientele and provides both administrative and customer service support to our Sales Partners, Sales & Service Partners (SSPs) and our Regional Business Managers.

A day in the life as a B2B Sales Support Specialist. Your duties include, but are not limited to:

• Manage new business contract process.
  • Data entry of new customer contracts and order processing
• Assist SR Sales Operations Specialist with Supply Chain in regard to stock transfers and inventory control.
• Machine stop and swap- Orders and special order.
• Delivery and rush delivery Special requests for SF (Free goods, events, escalations, etc)
• Manage some blocked account.
• Create transport form for large order (SC)
• Daily communication of customer related operations with Sales and Service Partners (SSPs), Sales Partners and Regional Business Managers.
• Provide Monthly/weekly productivity reporting & database administration to B2B Director and sales team.
• Coordinate with technical service coordinators the process to ensure service and or swaps are provided to the customer.
• Execute the control process for the defined controls and identify gaps and possible trends
• Contribute ideas for corrective action in order to improve processes by making practical and value-added recommendations.
• Point of contact for escalations for B2B for the CRC

What will make you successful

Experience

• Bilingualism in English and French is required for this position. The role involves frequent and complex collaboration with stakeholders across the Canadian market and internationally. These interactions necessitate a high level of proficiency in English to effectively perform the tasks associated with the job.
• 3-5 years working experience in a sales and/or customer service environment
• Working experience in an international environment is considered an asset
• Having a previous experience in a B2B environment (Offices and/or Hotels Restaurants Cafés) ideally in a customer service or commercial function is considered an asset
• Strong interpersonal skills with a great sense of personal responsibility
• Comfortable with various digital platforms and the ability to learn new technologies quickly

Nespresso is an equal opportunity employer committed to diversity and inclusion.If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require.Nespresso will work with you to ensure that you are able to fully participate in the process.

Candidates will be considered as they apply.

Nespresso Canada, a division of Nestle Canada!

____________________________________________________________________________________

REIMAGINE WHAT COFFEE CAN BE...

At Nespresso, we believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscapes for the better. By caring for one another, our farmers, suppliers, and the communities we work with, we can make sure every customer has the best possible experience.

To achieve this, we live by four behaviours. We I*nspire, we Care, we Act, and we iN*novate. Each one of these reflects who we are and how we interact with one another and with the world around us. We live a culture that is built on the principle belief that individually and collectively we can.

What about you? Join the Nespresso team! And reimagine what coffee can be. Reimagine what you can become. Together we grow as individuals and teams. And as an organization.

Here’s why we think you should choose us:

• Competitive wage + annual Bonus
• Comprehensive total rewards benefits package including health and dental benefits that start on day one (including massage, pension plan with employer’s contribution, mental health coverage and Health Spending Account)
• Lifestyle spending Account
• Free coffee machine + monthly Nespresso credit
• Exclusive employee discounts
• Excellent training and development programs
• Growth opportunities
• Free unlimited coffee during working shifts
• Pension plan with competitive employer contributions
• And much more!!!

Position Summary

The B2B Sales Support Specialist ensures seamless onboarding of our business clientele and provides both administrative and customer service support to our Sales Partners, Sales & Service Partners (SSPs) and our Regional Business Managers.

A day in the life as a B2B Sales Support Specialist. Your duties include, but are not limited to:

• Manage new business contract process.
  • Data entry of new customer contracts and order processing
• Assist SR Sales Operations Specialist with Supply Chain in regard to stock transfers and inventory control.
• Machine stop and swap- Orders and special order.
• Delivery and rush delivery Special requests for SF (Free goods, events, escalations, etc)
• Manage some blocked account.
• Create transport form for large order (SC)
• Daily communication of customer related operations with Sales and Service Partners (SSPs), Sales Partners and Regional Business Managers.
• Provide Monthly/weekly productivity reporting & database administration to B2B Director and sales team.
• Coordinate with technical service coordinators the process to ensure service and or swaps are provided to the customer.
• Execute the control process for the defined controls and identify gaps and possible trends
• Contribute ideas for corrective action in order to improve processes by making practical and value-added recommendations.
• Point of contact for escalations for B2B for the CRC

What will make you successful

Experience

• Bilingualism in English and French is required for this position. The role involves frequent and complex collaboration with stakeholders across the Canadian market and internationally. These interactions necessitate a high level of proficiency in English to effectively perform the tasks associated with the job.
• 3-5 years working experience in a sales and/or customer service environment
• Working experience in an international environment is considered an asset
• Having a previous experience in a B2B environment (Offices and/or Hotels Restaurants Cafés) ideally in a customer service or commercial function is considered an asset
• Strong interpersonal skills with a great sense of personal responsibility
• Comfortable with various digital platforms and the ability to learn new technologies quickly

Nespresso is an equal opportunity employer committed to diversity and inclusion.If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require.Nespresso will work with you to ensure that you are able to fully participate in the process.

Candidates will be considered as they apply.

Nespresso Canada, a division of Nestle Canada!