Spécialiste service à la clientèle

McKesson; Montreal; On-site; CAD 36,000 - 45,000; Full time

Benefits offered by this job

Total Rewards

Bonus opportunities

Competitive compensation

Job summary

McKesson Canada in Montreal is seeking a customer service oriented professional to handle telephone and chat ordering for pharmacy products, prescription and OTC drugs in hospitals, pharmacies and drop-in centres. You will also enter data into AS 400 and Salesforce, verify inventory, and generate Excel reports.

Daily responsibilities include providing information to clients, tracking credits, and supporting internal and external clients outside Quebec and/or the United States.

Qualifications

• Secondary V (high school diploma) and knowledge of drug terminology in the pharmaceutical market.
• At least one year of pharmacy or laboratory experience in drug prescription preparation or as a laboratory technician; and/or laboratory technician.
• Customer service experience; experience in an IT environment; and fast alphanumeric keypad data entry.

Responsibilities

• Telephone and chat ordering of all pharmacy products and prescription and OTC drugs in hospitals, pharmacies and drop-in centres.
• AS 400 and Salesforce data entries
• Inventory verification (product availability); Excel reports
• Provide information requested by clients; track and issue credits to clients
• Perform any other work related to this function.

Skills

Customer service

IT experience

Data entry speed

English communication

Interpersonal skills

Computer dexterity

Education

Secondary V (high school diploma)

Tools

Salesforce

AS/400

Excel

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Ce rôle consiste:

• La commande par téléphone et par clavardage de tous les produits en pharmacie ainsi que des médicaments sur ordonnance et en vente libre dans les hôpitaux, les pharmacies et les centres d’accueil;
• Entrées de données AS 400 et Salesforce
• Vérification des stocks (disponibilité des produits); rapports Excel
• Fournir les renseignements demandés par les clients; assurer le suivi et émettre des crédits aux clients
• Effectuer tout autre travail lié à cette fonction;

Qualifications:

• V secondaire et connaissance de la terminologie des médicaments sur le marché pharmaceutique;
• Au moins un an d’expérience en pharmacie ou en laboratoire dans la préparation d’ordonnances de médicaments; et/ou technicien de laboratoire;
• Expérience du service à la clientèle;
• Expérience dans un environnement de TI;
• Vitesse de saisie des données par clavier alphanumérique.
• Qualités relationnelles et courtoisie
• Excellente communication avec les clients
• Dextérité informatique avancée

Le.la titulaire de ce poste aura à soutenir de façon quotidienne des clients internes et/ou externes à l’extérieur du Québec et/ou aux États-Unis. Par conséquent, ce poste requiert une maîtrise de l’anglais à l’écrit et à l’oral. Veuillez noter que le nombre de postes dont les tâches requièrent une connaissance de la langue anglaise a été restreint dans la mesure du possible.

Job summary:

• Telephone and chat ordering of all pharmacy products and prescription and over-the-counter drugs in hospitals, pharmacies and drop-in centres;
• AS 400 and Salesforce Data Entries
• Inventory verification (product availability); Excel reports
• Provide information requested by clients; track and issue credits to clients
• Perform any other work related to this function;

Qualifications:

• Secondary V and knowledge of drug terminology in the pharmaceutical market;
• A minimum of one year of pharmacy or laboratory experience in drug prescription preparation and/or laboratory technician;
• Customer service experience;
• Experience in an IT environment;
• Alphanumeric keypad data entry speed.
• Interpersonal skills and courtesy
• Excellent communication with customers
• Advanced computer dexterity

The incumbent of this position will provide daily support to internal and/or external clients outside Quebec and/or in the United States. Therefore, he/she must be proficient in spoken and written English. Please note that the number of positions requiring English language skills has been limited where possible.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson’s pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$26.43 - $33.03

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!