Spécialiste, expérience client (soir)/Customer Experience Specialist (Evening)

Protective Industrial Products; Laval (administrative region); On-site; CAD 38,000 - 48,000; Full time

Job summary

PIP Global Safety is seeking a Customer Experience Specialist to deliver high-quality support via phone, email, and chat, handling mis-shipments, returns, and pricing discrepancies. You will work in a team to optimize performance and resolve issues efficiently.

Schedule is 11:30am–8:00pm with an evening premium, in-office environment, full-time. Strong communication and ERP skills are essential to thrive in a fast-paced setting.

Qualifications

• Minimum of 2 years customer service experience.
• Competency and knowledge of Microsoft Office software (Word, Excel, PowerPoint, Outlook).
• Experience with working with an ERP system to manage and update relevant business data accurately.
• Experience with working in a fast paced environment, with time management skills and high level of organization.

Responsibilities

• Manage calls from customers, salespeople and end users
• Respond to emails on customer inquiries, product information, order statuses and end user questions
• Accurately enter and process customer orders in the ERP system in a timely manner
• Develop and maintain a knowledge base on evolving product offerings
• Provide excellent quality customer service by building relationships with existing and business customers
• Proactively resolve customer issues

Skills

Excellent communication

Multitasking

Customer service mindset

Attention to customer requests

Stress management

Tools

Microsoft Office

ERP system

Job description

#4111

Position Type

Full-time

Working Arrangement

In Office

Job Summary

SOMMAIRE DU POSTE

APTITUDES

QUALIFICATIONS

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JOB SUMMARY

The Customer Experience Specialist provides high-quality customer support and problem resolution utilizing telephone, email, and chat technologies. This position is mainly responsible for managing general customer concerns which may include mis-shipments, returns, and pricing discrepancies; escalating as needed to ensure issues are handled in a timely manner.

The Customer Experience Specialist performing at this level will be required to utilize skills from training, education, or experience to fulfill their daily responsibilities. In addition, this role will be working in a team environment, working to maximize individual and overall team performance.

Schedule for this position: 11:30am to 8:00pm with an evening premium offered.

RESPONSIBILITIES

• Manage calls from customers, salespeople and end users
• Respond to emails on customer inquiries, product information, order statuses and end user questions
• Accurately enter and process customer orders in the ERP system in a timely manner
• Develop and maintain a knowledge base on evolving product offerings
• Provide excellent quality customer service by building relationships with existing and business customers
• Proactively resolve customer issues

SKILLS

• Excellent communication and interpersonal skills
• Strong operational skills as well as an ability to manage multiple tasks simultaneously while meeting tight deadlines
• Demonstrate a strong commitment to customer service
• Be attentive to customer requests
• Ability to effectively handle stressful situations

QUALIFICATIONS

• Minimum of 2 years customer service experience
• Competency and knowledge of Microsoft Office software (Word, Excel, PowerPoint, Outlook)
• Experience in working with an ERP system to manage and update relevant business data accurately
• Experience with working in a fast paced environment, with time management skills and high level of organization.

Area of Interest

Customer Experience

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At PIP Global Safety, we are committed to fostering a diverse and inclusive workplace where all individuals are respected and valued. We do not tolerate discrimination or harassment of any kind, and we strive to ensure that employment decisions are based on qualifications, merit, and business needs. Employment practices and policies may be subject to variation based on applicable laws and regulations in different countries and jurisdictions.

This commitment applies to all aspects of employment, including hiring, recruiting, promotion, termination, compensation, benefits, training, and development opportunities. We believe that a diverse team strengthens our global success and enriches our culture.

EEO is the Law

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