Associe, ventes et service a la clientele

Millennium 1 Solutions; Calgary; On-site; CAD 50,000 - 90,000; Full time

Job summary

Join an innovative firm dedicated to improving health outcomes for people and animals. As a Drug Access Navigator, you'll play a crucial role in supporting patients and healthcare providers, ensuring access to necessary therapies. This position involves liaising with various stakeholders, managing patient cases, and providing vital information and support. With a strong emphasis on teamwork and communication, you'll thrive in a dynamic environment that values your contributions. The company offers a comprehensive benefits package, including medical, dental, and wellness support, fostering a culture of inclusivity and personal growth. If you're passionate about making a difference in healthcare, this role is for you.

Benefits

Medical insurance

Dental insurance

Vision care

Paid parental leave

Adoption assistance

Infertility coverage

Backup dependent care

Behavioral health solutions

Professional development resources

Mentorship programs

Qualifications

• Bachelor’s degree in health care or related field required.
• 3+ years in healthcare, pharmaceutical, or insurance industry preferred.

Responsibilities

• Support patients and healthcare providers with medication access.
• Manage patient cases and coordinate with healthcare providers.

Skills

Bilingualism (French and English)

Healthcare experience

Case management

Strong verbal and written communication

Problem-solving skills

Analytical skills

Negotiation skills

Teamwork abilities

Ability to work autonomously

Attention to detail

Education

Bachelor’s degree in health care or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

1. Provide support to patients and healthcare providers, including but not limited to information on the Patient Support services, specific diseases and therapies based on manufacturer provided materials and product monograph;
2. Work with patients and families to complete a needs assessment related to medication access;
3. Act as a liaison between patients, families, healthcare providers and payers related to medication access;
4. Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state or product related questions, based on information provided as part of the program materials;
5. Provide ongoing support on disease state or product related questions, based on information provided as part of the program materials to ensure patient adherence, as dictated by the needs of the patient;
6. Refer the patient to contact their healthcare provider should the patient have clinical questions, assessments and situations that fall outside program provided materials or manufacturer product monograph;
7. Database management and ongoing auditing of files and information captured;
8. Administer and adhere to case-management protocols, including data collection, ongoing patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
9. Work directly with the reimbursement specialist and the physician to secure funding for their patient’s therapies; assist with alternative funding searches when needed;
10. Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team, as required;
11. Attend pharmaceutical meetings as required;
12. Attend patient meetings, conferences as needed to educate patients and providers on Patient Support Program services;
13. Work with patient associations and advocacy groups, as required;
14. Establish and maintain partnerships with the pharmaceutical team;
15. Liaise with healthcare providers, pharmacies and infusion clinics, and other agencies as required, to coordinate infusions, drug delivery and resolve issues as they arise;
16. Clear communication to the manager, team and the client regarding the management of patient cases;
17. With the managers, participate in the training process of new Drug Access Navigators, including but not limited to shadowing & call monitoring;
18. Report Adverse Events / Severe Adverse Events following program Standard Operating Procedures;
19. The Drug Access Navigator will also be assigned other duties and tasks as required from time to time. May be required to be on standby / on call as part of this role.

What your background should look like

1. A Bachelor’s degree in health care or a related field
2. Requires a minimum of three (3) years, and preference of greater than five (5) years, in the healthcare, pharmaceutical or insurance industry or related experience;
3. The preferred candidate has healthcare and case management experience in medical or hospital practice or the insurance or bio-pharma industry;
4. Bilingualism (French and English) strongly preferred;
5. Strong ability to multi-task;
6. Ability to work under pressure;
7. Internet-research and computer savvy; has strong verbal and written communication skills, problem solving skills and is a team player;
8. Ability to communicate and comprehend medical information;
9. Demonstrate teamwork abilities;
10. Ability to work autonomously;
11. Ability to handle sensitive issues with opposing opinions and strong negotiation skills;
12. Strong business and financial acumen;
13. Strong analytical and mathematical skills;
14. Ability to communicate effectively both orally and in writing;
15. Effective interpersonal and leadership skills;
16. Effective organizational skills; attention to detail;
17. Ability to consistently meet deadlines;
18. Excellent problem-solving skills; ability to resolve issues effectively and efficiently;
19. Excellent presentation skills;
20. Proficiency in Microsoft Word, Excel, PowerPoint and other Office Programs;
21. Available for travel at least 15% per year.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Schedule

Full time

Affiliated Companies :

Innomar Strategies