Spécialiste de l'Implémentation et de l'Intégration - Configuration Logicielle

Canadian Inclusion; Montreal; Hybrid; CAD 44,000 - 62,000; Full time

Benefits offered by this job

Flexible work conditions

2 weeks vacation + 5 personal days

Medical, Dental, Vision coverage

Job summary

gtechna, a division of Harris Computer, seeks a Technical Implementation Advisor to lead technical tasks during implementations and provide installation support for clients in Canada and beyond.

The role requires translating customer requirements into solution deliverables, configuring software, and training end-users in remote or classroom sessions. Remote work opportunities are available.

Qualifications

• BA/BSc or technical diploma; or equivalent industry experience.
• Good knowledge of network infrastructure and security, plus SQL databases.
• Fluent in English and French; strong communication with clients.

Responsibilities

• Configure software to meet client requirements and participate in discovery sessions.
• Collaborate with Project Managers, Developers, QA, and Support to deliver solutions.
• Assist with end-to-end testing and troubleshooting of configurations.
• Create training materials and conduct end-user training in remote or classroom settings.

Skills

Network infrastructure

Network security

MsSQL

PostgreSQL

VMs

VPN connectivity

Bilingual English/French

Customer service

Education

BA/BSc or technical diploma

Tools

Jira

Confluence

HTML

AJAX

XML

CSS

Java/Tomcat

Docker

Ansible

Jenkins

Job description

• Washington, DC
• etc....

Technical Implementation Advisor

gtechna, a division of Harris Computer

gtechna is looking for a Technical Implementation Advisor that will be responsible for technical related tasks during implementation projects and provide technical installation and implementation support services for new and existing clients. The ideal candidate is an enthusiastic, team-oriented professional that provides outstanding customer service, has excellent deductive abilities, and thrives on delivering project milestones in a fast-paced environment.

Working closely with the Project Managers, the Implementation Advisor is customer-facing and plays a key role in effectively translating customer requirements into solution deliverables.

This includes performing business process requirements analysis and documentation as well as system configuration, testing, implementation, training, and support.

gtechna head office is located in Ville Saint-Laurent, Québec.

Remote work opportunities are available.

What you will be doing:

• Be the primary technician to the configuration of our software suite to meet our client's requirements
• Participate in discovery sessions with our clients to define and understand the technical requirements to be implemented
• Configure our software suit using workflow and business rules to allow clients to conduct their business processes
• Serve as a customer advocate and facilitate communication with other internal departments; Work with cross-functional team members including Project Managers, Developers, Quality Assurance, Technical Support Analysts, and other Implementation Specialists
• Be adept on the functionality and capabilities of our software suit, making enhancement requests to our product development team when appropriate
• Assist clients with end-to-end system testing and troubleshooting
• Document training materials and effectively train the end-usersin how to use the software in both remote and classroom-led sessions

What we are looking for:

• BA/BSc, related College Technical diploma; or equivalent applicable industry experience
• Good knowledge of:
  • Network infrastructure
  • Network security
  • MsSQL and PostgreSQL database
• Working with VMs
• VPN connectivity
• English and French written and verbal communication skills, as we have candidate in Quebec and the rest of the Canada.
• Demonstrable customer care and focus

What would make you stand out:

• Working knowledge of Jira & Confluence
• Knowledge on HTML, AJAX, XML, CSS, JavaScript/jQuery
• Knowledge on Java/Tomcat implementation (Windows / Linux)
• Experience using Docker, Ansible, Jenkins, or other similar technologies
• Experience in the parking industry, enforcement and/or government software implementations
• Valid driver's license
• Excellent oral and written communication skills both in English and French

What we offer:

• Career growth opportunities
• Flexible work conditions
• 2 weeks\' vacation and 5 personal days
• Comprehensive Medical, Dental and Vision coverage from your first day of employment
• RRSP matching programs and employee stock ownership
• Lifestyle rewards

gtechna :

Our business is about parking and enforcement software, yes. But it\'s also about operations and customer relationships.

gtechna develops ecitation software to automate law enforcement and parking activity, as well as civil code regulations for police and public works departments in North America. For over 20 years, gtechna has built an impeccable track record.

We are currently installed with 150+ agencies and our top tier accounts are:

• Washington, DC
• Montreal Police, QC
• Toronto Police, QC
• Baltimore, MD
• Vancouver, BC

etc....

Seul les candidats retenus seront contactés.

Harris souscrit à un programme d\'accès à l\'égalité en emploi et les candidatures des membres des groupes visés à savoir les femmes, les personnes handicapées, les personnes autochtones et les minorités visibles sont encouragées à soumettre leur candidature. Si vous êtes une personne handicapée, vous pouvez recevoir, sur demande, de l\'assistance pour le processus de présélection et de sélection.

L\'équipe de recrutement de talents de Harris n\'a pas recours aux messages texte pour entrer en communication avec les candidats ou solliciter des informations confidentielles. Nous encourageons tous les candidats à postuler sur des postes publiés. Ils seront contactés soit par un gestionnaire de Harris, soit par un membre de l\'équipe de recrutement de talents pour un entretien, dès lors que les critères requis sont satisfaits.

Salary Minimum: 38.46Salary Maximum: 38.46