Spécialiste bilingue, services patients (contrat) / Bilingual Patient Services Specialist (contract)

McKesson; Montreal; On-site; CAD 45,000 - 75,000; Full time

Job summary

McKesson is seeking a Bilingual Patient Service Specialist to coordinate patient support services. This role facilitates interactions with various stakeholders to ensure patient access to medications and enhance their care experience. Candidates should be detail-oriented, have strong communication skills, and experience in the healthcare sector is preferred. Join us and impact the future of health care!

Qualifications

• Experience in the healthcare, pharmaceuticals, or insurance industry is an asset.
• Flexible to work various shifts from 8 am to 8 pm, Monday to Friday.
• Excellent verbal and written skills in English; French skills preferred.

Responsibilities

• Enroll patients in the Patient Support Program in a timely manner.
• Coordinate documentation needed for maximum reimbursement.
• Monitor patient files to ensure timely reimbursements.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Organizational skills

Education

Post-secondary education or equivalent

Tools

Microsoft Office (Word/Excel)

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Summary

The Bilingual Patient Service Specialist (12-month) is an integral part of the Patient Services team, responsible for the coordination and delivery of services related to the patient support programs offered by McKesson Specialty. The role involves interactions with patients, insurance companies, pharmacies, physicians, and other healthcare professionals (HCPs) to explore and obtain coverage for prescribed medications, as well as managing patient cases.

Specific Responsibilities

• Enroll patients in the Patient Support Program in a timely manner.
• Coordinate with patients, insurers, and physicians regarding documentation needed for maximum reimbursement, exploring options with all public and private insurers, and escalating to the employer as needed.
• Conduct financial assessments of patient eligibility based on program guidelines.
• Respond to general inquiries via phone based on provided program information.
• Coordinate with specialty and retail pharmacies to ensure patient access to treatments.
• Monitor patient files proactively to ensure timely reimbursements and financial aid renewals.
• Process supporting documents for patient care, including infusion reports, lab results, and co-pay information.
• Record and report adverse events according to pharmaceutical manufacturer requirements.

General Responsibilities

• Participate in departmental activities aimed at process improvement, quality, and training.
• Maintain service levels such as call response rates, initial contact times, and timely reporting of adverse events.
• Perform data entry, manage calls, emails, faxes, and other administrative tasks.

Key Competencies

• Experience in healthcare, pharmaceuticals, or insurance industry is an asset.
• Comfortable in a contact center environment.
• Strong customer service, communication, and problem-solving skills.
• Proficient in Microsoft Office applications (Word/Excel).
• Post-secondary education or equivalent.
• Organized with high attention to detail.
• Team player.
• Excellent verbal and written skills in English; French skills preferred for bilingual roles.
• Flexible to work various shifts, with hours from 8 am to 8 pm, Monday to Friday.

We offer a competitive total rewards package based on performance, experience, and other factors. For more information on benefits, click here.

Pay Range

$45,000 - $75,000

Equal Opportunity Employer

McKesson is committed to diversity and inclusion. For more details, visit our EEO page.

Join us at McKesson!